User support, To access the Help application, 115 | Sony MT25i

User support

Access user support directly in your phone through the Help application. For example, you can open a User guide with instructions on how to use your phone. You can also get troubleshooting and other help from the Sony Mobile support zone, and from the Sony Mobile Customer support service.

•Help application features:

•User guide in the phone – read and search information on how to use your phone.

•Educate yourself – read tips and tricks, get the latest news, and watch how-to videos.

•Email support – send an email to our support team.

•Support zone – visit www.sonymobile.com to get comprehensive support for your phone.

•Troubleshooting – find common problems and error messages at the end of our User guides and on the support zone.

•Customer support – if all else fails. The relevant support numbers are listed in the supplied Important information leaflet.

An extended User guide is also available at www.sonymobile.com.

To access the Help application

1From your Application screen, find and tap .

2Find and tap the required support item.

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Sony MT25i manual User support, To access the Help application, 115

Contents

Xperia neo L Contents Sharing your contacts Backing up contacts Calendar Alarm clockNeoReader application menu overview Working with albums Working with photos in Gallery Wi-Fi Virtual private networks VPNsUsing TrackID technology results Types of content you can back up 105 Status icons 113 Notification icons SIM card protection 106 Setting a screen lock 107 Important information Applications Android what and why? Getting started AssemblyTo remove the battery cover To remove the battery To remove the memory card To insert a memory cardTo insert the SIM card To remove the SIM card Turning the phone on and off Setup guideScreen lock Facebook account Accounts and servicesGoogle account Microsoft Exchange ActiveSync account Phone overview Getting to know your phone To charge the phone Using the keysBattery Charging the battery Improving battery performance Battery LED statusTo check the battery level Zooming Using the touchscreen To scroll ScrollingTo zoom To zoom with two fingers To go to the Home screen Home screenSensors To flick Rearranging your Home screen Widgets Changing the background of your Home screen Accessing and using applicationsApplication screen Rearranging your Application screen Opening and closing applicationsRecently used applications window Application menu To move an application on the Application screen To uninstall an application from the Application screenStatus and notifications Checking notifications and ongoing activities Typing text Phone settings menuOn-screen keyboard Using the on-screen keyboard Application bar Using the Gesture input function to write words Phonepad Using the PhonepadTo change the Gesture input settings To enter text using the Gesture input function Keyboard and Phonepad settings Time and date Text input settingsAdjusting the volume Customising your phone Screen settings Ringtone settings Memory Airplane modePhone language Formatting the memory card Using a headset with your phoneInternet and messaging settings Memory card Usage info Turning off data traffic Data roaming Network settings Emergency calls CallingCall handling Recent calls Multiple calls VoicemailConference calls Barring calls Call settingsRejecting a call with a message Showing or hiding your phone number Forwarding callsFixed Dialling Numbers Transferring contacts to your new phone Transferring contacts using a PCUsing the PC Companion program to transfer contacts Contacts To import contacts from a memory card To receive contact data sent using Bluetooth technologyTo receive contacts sent using a messaging service To import contacts from a SIM card To add a contact Contacts screen overviewManaging your contacts To view your contacts Groups Avoiding duplicate entries in the Contacts application Quick contact menu Communicating with your contactsSharing your contacts Favourites To export contacts to a SIM card Backing up contactsTo send several contacts at once To export all contacts to the memory card Messaging Using text and multimedia messaging Text and multimedia message options To set up an email account in your phone Using emailTo create and send an email message To save a senders email address to your contacts To receive email messagesTo read your email messages To view an email message attachment To mark a read email as unread To forward an email messageTo delete an email message To search for emails Using email accounts To set up a Google account in your phone Gmail and other Google servicesTo open the Gmail application To start Google Talk Google TalkTo reply to an instant message with Talk Timescape Using TimescapeTimescape main view Timescape event filter Downloading new services for Timescape Timescape widget Timescape settingsInfinite button in Timescape To add the Timescape widget to your Home screen Timescape widget viewTo remove the Timescape widget from your Home screen Before you download applications Getting started with Google PlayDownloading from Google Play Clearing your application data To clear all cache for an application Installing applications not from Google PlayTo delete an installed application Permissions To start PlayNow PlayNow serviceBefore you download content Downloading from the PlayNow service Exploring the Video Unlimited selection Video UnlimitedVideo Unlimited menu overview Creating a Video Unlimited account Video menu overview Watching a video from Video Unlimited To open Music Unlimited Music Unlimited Getting organised Alarm clockCalendar To activate an existing alarm To set a new alarmTo edit an existing alarm To deactivate an alarm To set alarms to sound when the phone is in silent mode To activate the vibrate function for an alarmTo snooze an alarm when it sounds To scan a barcode Scanning with the NeoReader applicationNeoReader application menu overview To start the NeoReader application To synchronise your browser with Google Chrome Synchronising data on your phoneSynchronising with Google To synchronise manually with your Google account To set a synchronisation interval for a corporate account To edit the setup of corporate email, calendar and contactsSynchronising your corporate email, calendar and contacts Synchronising with Facebook inside your Xperia phone To remove a Facebook inside Xperia account from your phone Synchronising using SyncMLTo set up a Facebook inside Xperia account on your phone To set up a SyncML account in your phone To remove a SyncML account from your phone To set a synchronisation interval Wi-Fi Connecting to wireless networksBefore using Wi-Fi Connected devices Advanced Wi-Fi settingsWi-Fi network status Wi-Fi sleep policy Sharing your phone’s mobile data connection Virtual private networks VPNs To share your phone’s data connection using a USB cableTo rename or secure your portable hotspot To connect to a virtual private network To add a virtual private networkTo disconnect from a virtual private network Search and address bar Web browserBrowsing the web Navigating web pages Managing bookmarks To add a bookmarked web page to your Home screen To bookmark a webTo open a bookmark To edit a bookmark Multiple windows Managing text and images Downloading from the web Browser settingsAuto-fitting web pages To create text for auto-filling Plug-in settingsTo enable plug-ins on demand Auto-filling text Copying media files to your memory card Using the music playerTo play audio content Music To improve the sound with the equalizer To adjust the audio volumeTo change tracks To fast forward and rewind music Playlists Discovering related audio contentMusic player widget Playing music in random order To play your own playlists To play smart playlistsTo create your own playlist To add tracks to a playlist Using TrackID technology results Identifying music using TrackID technology To delete a track from the track history Camera controls overview Using the cameraUsing the still camera Taking photos and recording videos Still camera settings Using still camera settingsTo adjust the still camera settings Video camera settings Using the video cameraTips on using the camera Using video camera settings To take a photo in panorama mode Using panorama mode To open an album in Gallery Viewing photos and videos in GalleryWorking with albums To open Gallery and view your albums To view photos and videos in Gallery Working with batches of content in GalleryTo work with batches of photos or videos in Gallery Working with photos in Gallery Working with videos Viewing your photos on a map To delete a video To adjust the volume of a videoTo fast forward and rewind a video To share a video To give your phone a name Bluetooth wireless technologyPairing with another Bluetooth device Naming your phone To unpair a Bluetooth device Sending and receiving items using Bluetooth technologyTo pair your phone with another Bluetooth device To connect your phone to another Bluetooth device To view files you have received using Bluetooth To receive items using Bluetooth 100 Connecting your phone to a computerTransferring and handling content using a USB cable Transferring files using Media transfer mode via Wi-Fi Media Go PC Companion 102 To transfer content using the Media Go application Getting the best performance Using location services to find your positionUsing GPS Google Maps Viewing your friends’ locations with Google Latitude Using Google Maps to get directionsUsing the Navigation application Using the Wisepilot application Backing up and restoring Types of content you can back up105 Imei number Locking and protecting your phoneSIM card protection Setting a screen lock To create a screen lock password To unlock the screen using a screen unlock patternTo disable the screen unlock pattern To disable the screen unlock PIN Updating your phone using a USB cable connection Updating your phone wirelesslyUpdating your phone 110 To download software updates using a USB cable connectionTo update your phone using an Apple Mac computer To download the PC Companion application from your phone 111 Phone settings overview 112 113 Status and notification icons overviewStatus icons Notification icons 114 User support To access the Help application115 Troubleshooting Error messages Cannot use Internet-based services 118 Recycling your phone Sony MT25i Legal information119 120 Index MMS 121 SOS See emergency numbers 122 123