CHAPTER 4

TROUBLESHOOTING

This chapter provides solutions to possible problems in a question and answer format. Locate the question that relates to your problem and use the answer to help correct the situation. If you are unable to solve a problem using this manual, please contact your dealer or nearest SHARP Service Department.

System settings or Web pages

System settings are indicated in the "Solutions" column as shown below. In some cases a problem may be solved by enabling the indicated system setting or Web pages.

Example:

➞System Settings (Administrator) > "Energy Save" > "Toner Save Mode" > "Print" >

This is an abbreviated description of the procedure for selecting the setting. ">" indicates the setting sequence and indicates the state of the setting after it has been enabled. Use these descriptions as a quick manual to help you configure the settings. When "(Web page only)" is indicated, the item being described can only be set in the Web page; it cannot be set on the machine.

REMOVING MISFEEDS

• REMOVING MISFEEDS. . . . . . . . . . . . . . . . . . . 4-2

• HOW TO REMOVE MISFEEDS. . . . . . . . . . . . . 4-3

REMOVING STAPLE JAMS

• FINISHER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

PRINTING

• PROBLEMS RELATED TO PRINTING OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9

• PROBLEMS RELATED TO PRINT

RESULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

• PROBLEMS RELATED TO FILING . . . . . . . . . 4-14

• PROBLEMS RELATED TO FILE MANAGEMENT . . . . . . . . . . . . . . . . . . . . . . . . 4-14

GENERAL PROBLEMS

• PROBLEMS RELATED TO MACHINE OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16

• PROBLEMS RELATED TO PAPER

FEEDING AND OUTPUT . . . . . . . . . . . . . . . . . 4-18

• PROBLEMS RELATED TO QUALITY /

PRINT RESULTS . . . . . . . . . . . . . . . . . . . . . . . 4-19

• PROBLEMS RELATED TO PERIPHERAL DEVICES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-21

• OTHER PROBLEMS . . . . . . . . . . . . . . . . . . . . 4-22

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