TROUBLESHOOTING

Problem

 

Point to check

Solution

 

 

 

 

Colors are off.

 

Did you perform "Registration

Ask your administrator to perform "Registration

 

 

Adjustment"?

Adjustment".

 

 

 

If the colors are out of position in the printed output of a

 

 

 

color print job, "Registration Adjustment" can be used to

 

 

 

adjust the print position of each color.

 

 

 

System Settings (Administrator) > "Device Control" >

 

 

 

"Registration Adjustment"

 

 

 

If the color gradation is off, perform "Color Adjustments".

 

 

 

System Settings (Administrator) (Web page only) >

 

 

 

"Device Control" > "Color Adjustments"

Text and lines are faint

 

 

 

 

Was color data printed in black and

When color text and lines are printed in black and white,

and difficult to see.

 

white?

they may become faint and difficult to see. To have

 

 

(Windows)

color text or lines (areas) that are faint converted to

 

 

 

black, select [Text To Black] or [Vector To Black] on the

 

 

 

[Color] tab of the printer driver. (Raster data such as

 

 

 

bitmap images cannot be adjusted.)

Part of the image is

 

 

 

 

Does the paper size specified by the job

Make sure that the paper size setting matches the size

cut off.

 

match the size of paper loaded in the

of paper loaded in the tray.

 

 

tray?

The paper size setting is selected as follows:

 

 

 

Windows:

 

 

 

On the [Paper] tab of the printer driver.

 

 

 

If [Fit to Paper Size] is selected, check the loaded

 

 

 

paper and the paper size setting.

 

 

 

Macintosh:

 

 

 

In the [Page Setup] menu.

 

 

 

 

 

 

Is the print orientation setting (portrait or

Set the print orientation to match the image.

 

 

landscape) correct?

The print orientation is selected as follows:

 

 

 

Windows: On the [Main] tab of the printer driver.

 

 

 

Macintosh: In the [Page Setup] menu.

 

 

 

 

 

 

Are the margins set correctly in the

If the edge of the image extends outside the printable

 

 

layout settings of the application?

area of the machine, the edge will be cut off. Select an

 

 

 

appropriate paper size and margins in the layout

 

 

 

settings of the application.

The image is upside

 

 

 

 

Are you using a type of paper (punch

When the image size and paper size are the same but

down.

 

paper, etc.) that can only be loaded in a

the orientations are different, the orientation of the

 

 

fixed orientation?

image is automatically rotated to match the paper.

 

 

 

However, when the paper can only be loaded in a fixed

 

 

 

orientation, this may result in the image being printed

 

 

 

upside down. In this event, rotate the image 180

 

 

 

degrees before printing.

 

 

 

The 180 degree rotation setting is selected as follows:

 

 

 

Windows:

 

 

 

On the [Main] tab of the printer driver.

 

 

 

Macintosh

 

 

 

On the [Page Setup] menu. (Landscape orientation

 

 

 

only.)

 

 

 

(In Mac OS 9.0 to 9.2.2, in the [PostScript Options]

 

 

 

menu of the [Page Setup] menu.)

 

 

 

 

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