TROUBLESHOOTING

PROBLEMS RELATED TO MACHINE OPERATION

Problem

 

Point to check

 

 

Solution

 

 

 

 

 

 

 

 

Specified machine

 

Have functions been disabled by the

Some functions may have been disabled in the "User

functions cannot be

 

administrator?

Control" (Web page only) or system settings

used.

 

 

(administrator). Check with your administrator.

 

 

 

When user authentication is enabled, the functions that

 

 

 

you can use and page counts may be restricted in your

 

 

 

user settings. Check with your administrator.

The operation panel

 

 

 

 

 

 

 

 

Is the main power indicator lit?

If the main power indicator is not lit, make sure that the

cannot be used.

 

 

power plug is firmly inserted in the power outlet, switch

 

 

 

the main power switch to the "on" position, and press

 

 

 

the [POWER] key (

 

) to turn on the power.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Did you just power on the machine?

After the [POWER] key (

 

) is turned on, the machine

 

 

 

 

 

 

 

 

 

requires some time to complete warmup operation.

 

 

 

During this time functions can be selected, however, a

 

 

 

job cannot be run. Wait until a message appears

 

 

 

indicating that the machine is ready.

 

 

 

 

 

 

 

 

 

 

Is the [POWER SAVE] key ( )

Auto Power Shut-Off mode has activated. To return the

 

 

blinking?

machine to normal operation, press the [POWER SAVE]

 

 

 

key ( ).

 

 

 

1. BEFORE USING THE MACHINE "[POWER

 

 

 

SAVE] KEY" (page 1-14)

 

 

 

 

 

 

 

 

 

 

Is a cover open or a device separated

A warning message will appear when a cover is open or

 

 

from the machine?

a device is separated from the machine. Read the

 

 

 

message and take appropriate action.

 

 

 

 

 

 

 

 

 

 

Did login fail three times in a row?

When "A Warning when Login Fails" is enabled in the

 

 

 

"User Control" (Web page only) and login fails 3 times in

 

 

 

a row, a warning will be displayed and operation will

 

 

 

lock for 5 minutes. After operation unlocks, log in using

 

 

 

the correct user information. (If you do not know your

 

 

 

user information, contact your administrator.)

 

 

 

 

 

 

 

 

 

 

Does a message appear indicating that

Auto Login failed due to a problem on the network.

 

 

Auto Login failed?

Contact your administrator.

 

 

 

If you are the administrator, select the [Admin

 

 

 

Password] key, log in as an administrator, and

 

 

 

temporarily change the auto login settings in the system

 

 

 

settings (administrator). (Restore the changed settings

 

 

 

to their original state after the network problem has

 

 

 

been solved.)

 

 

 

 

 

 

 

 

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