PROBLEMS RELATED TO PERIPHERAL DEVICES
Problem |
| Point to check | Solution |
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The connected USB |
| Is the USB device compatible with the | Ask your dealer if the device is compatible with the |
device cannot be |
| machine? | machine. |
used. |
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| Is the connected USB device | Use | |
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| recognized correctly? | check whether or not the device can be recognized. |
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| ➞ System Settings > |
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| If it is not recognized, connect it once again. |
The connected USB |
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| Is the format of the USB memory | If the format of the USB memory is other than FAT32, | |
memory cannot be |
| FAT32? | use your computer to change the format to FAT32. |
used. |
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| Are you using a USB memory with a | Use a 32 GB or less USB memory. | |
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| capacity of more than 32 GB? |
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The finisher does not |
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| Does a message appear indicating that | Remove all remaining paper from the stapler compiler. | |
operate. |
| you need to remove paper from the |
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| stapler compiler? |
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| Does the following message appear in | Check the connection cable. Remove and then firmly |
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| the display? | reinsert the connection cable, and restart the machine. |
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| "Please refer to operation manual. |
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| *Letters and numbers appear in |
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Stapling does not take |
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| Does a message appear instructing you | Remove jammed staples. | |
place. |
| to check the staple unit? | ☞ "REMOVING STAPLE JAMS" (page |
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| Does a message appear instructing you | Replace the staple cartridge. Do not forget to replace |
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| to add staples? | the staple case. |
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| ☞ "REMOVING STAPLE JAMS" (page |
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| Are there more sheets than can be | For the maximum number of sheets that can be stapled, |
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| stapled at once? | see "SPECIFICATIONS" in the Safety Guide. |
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| Is a paper size that cannot be stapled | For the paper sizes that can be stapled, see |
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| included in the print job? | "SPECIFICATIONS" in the Safety Guide. |
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| Is the paper type setting of the tray | Check the paper type settings in the machine and select |
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| selected in the printer driver set to a | a tray that has paper that can be used for stapling*. |
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| paper type that cannot be stapled? | Click the [Tray Status] button in "Paper Selection" on |
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| the [Paper] tab of the printer properties window and |
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| check the paper type setting of each tray. |
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| * Stapling is not possible on labels, transparency film, or |
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| envelopes. In addition, if "Disable Staple" is selected in the |
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| user type, stapling will not be possible. |
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| Have functions been disabled by the | Some functions may have been disabled in the "User |
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| administrator? | Control" (Web page only) or system settings |
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| (administrator). Check with your administrator. |
Output does not |
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| Is the paper curled? | It may help to turn the paper over in the paper tray. | |
collect neatly in the |
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output tray of the |
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finisher. |
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