TROUBLESHOOTING

Problem

 

Point to check

Solution

 

 

 

 

 

Printing does not take

 

Is the I/O timeout setting too short?

If the I/O timeout setting is too short, errors may occur

place.

 

 

while writing to the printer. Ask the administrator of the

 

 

 

machine to configure an appropriate time in "I/O Timeout".

 

 

 

➞ System Settings (Administrator) (Web page only)>

 

 

 

"Printer Settings" > "Interface Settings" > "I/O

 

 

 

 

Timeout"

 

 

 

 

 

 

 

Was a Notice Page printed?

A Notice Page will be printed to indicate the cause of the

 

 

 

problem if a print job cannot be performed as specified

 

 

 

and the cause is not shown in the display. Read the

 

 

 

printed page and take appropriate action.

 

 

 

 

For example, a notice page will be printed in the

 

 

 

 

following situations.

 

 

 

 

• The print job is too large to fit in memory.

 

 

 

 

• A function that has been prohibited by the

 

 

 

 

administrator is specified.

 

 

 

 

By factory default, Notice Pages are not printed.

 

 

 

 

 

 

 

Have functions been disabled by the

When user authentication is enabled, the functions that

 

 

administrator?

you can use may be restricted in your user settings.

 

 

 

Check with your administrator.

 

Color printing does

 

 

 

 

Is the color mode set to "Color"?

Select "Automatic" or "Color" for the color mode setting.

not take place.

 

 

The color mode setting is configured as follows:

 

 

 

 

Windows:

 

 

 

 

On the [Color] tab of the printer driver.

 

 

 

 

Macintosh:

 

 

 

 

In the [Color] menu of the print window.

 

 

 

 

In Windows, [Black and White Print] can also be

 

 

 

 

selected on the [Main] tab of the printer driver. If you

 

 

 

wish to print in color, make sure that the [Black and

 

 

 

White Print] checkbox on the [Main] tab is not selected

 

 

 

.

 

 

 

 

 

 

 

Have functions been disabled by the

When user authentication is enabled, the functions that

 

 

administrator?

you can use may be restricted in your user settings.

 

 

 

Check with your administrator.

 

Two-sided printing

 

 

 

 

 

Does the paper type setting of the

Check "Tray Settings" in the system settings.

 

does not take place.

 

selected tray specify a type of paper that

If the [Disable Duplex] checkbox is selected

,

 

 

cannot be used for two-sided printing?

two-sided printing using that tray will not be possible.

 

 

 

Change the paper type setting to a type that can be

 

 

 

used for two-sided printing.

 

 

 

 

➞ System Settings > "Paper Tray Settings" > "Tray

 

 

 

Settings" > "Change"

 

 

 

 

 

 

 

Are you using a special size or type of

For the paper types and sizes that can be used for

 

 

paper?

two-sided printing, see "SPECIFICATIONS" in the

 

 

 

Safety Guide.

 

 

 

 

 

 

 

Have functions been disabled by the

Some functions may have been disabled in the system

 

 

administrator?

settings (administrator). Check with your administrator.

 

 

 

When user authentication is enabled, the functions that

 

 

 

you can use may be restricted in your user settings.

 

 

 

Check with your administrator.

 

 

 

 

 

 

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