Troubleshooting
Troubleshooting the Software
My software program stops responding or crashes.
Contact the software publisher or designated provider for technical support. See “Software Support Information” on page 79 for contact information.
When I click an application icon, the message “You must insert the application CD into your optical drive” appears and the software does not start.
❑Some titles require specific files that are located on the application CD. Insert the disc and try starting the program again.
❑Make sure you place the CD in the tray with the label side facing up.
The application cannot find a file while a PC Card is inserted.
Some PC Cards when inserted in a notebook that is connected to the docking station may change the drive letters of the disk drives in the docking station. If this occurs, an application you are using may not be able to find files.
To correct this condition perform one of the following steps:
❑Remove the PC Card and restart your notebook, and do not insert the PC Card while using that application.
❑Change the drive letters of the disk drives of the docking station or of the PC Card. Refer to the Windows® help files or the manuals of the application to change the drive letters.
My computer’s
On some computers, installing America Online® (AOL) may increase boot time by up to a minute. If you experience this on your system and would like to speed up the time required to start your computer, you may want to disable the AOL WAN driver. Do the following:
1Click Start on the Windows® taskbar and select Control Panel.
2Click Network and Internet Connections, and select Network Connections.
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