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Sony PCG-R505JSK, PCG-R505JLK, PCG-R505JEP, PCG-R505JLP Troubleshooting Getting Help

Models: PCG-R505JL/C PCG-R505JEP PCG-R505JL PCG-R505JEK PCG-R505JSP PCG-R505JSK PCG-R505JE PCG-R505JLK PCG-R505JLP PCG-R505JS

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VAIO® R505 SuperSlim Pro™ Notebook Quick Start

About the Software on Your Notebook ...45

Overview of the Software on Your Notebook	45
Application, Driver, and System Recovery CDs	53
Using Your Recovery CDs	54
Troubleshooting	61
Getting Help	77
Support Options	77
Software Support Information	79
Index	83

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Sony PCG-R505JSK, PCG-R505JLK, PCG-R505JEP, PCG-R505JLP, PCG-R505JEK, PCG-R505JL/C Troubleshooting Getting Help

Contents

Vaio R505 SuperSlim Pro Page Contents Troubleshooting Getting Help Features Welcome Hardware Unpacking Your NotebookDocuments Software CDs Recovery CDsOther Registering Your Notebook Setting Up Your Dial-Up Connection Setting up your Internet connection Microsoft Windows XP Phone and Modem Options screen New Connection Wizard Setting up your dial-up connection Windows Setting Up Your Vaio Notebook Locating Controls and Connectors On the Notebook DC In port Monitor port USB port Memory Stick slot Air vent Right Bottom On the Docking Station Optical drive DC In indicator Undock switch Right lever Left lever Floppy disk drive Connecting the Docking Station Securing the Notebook to the Docking Station Disconnecting the Docking Station Disconnecting the docking station when the notebook is off Disconnecting the docking station when the notebook is on From the Start menu Using the Undock switch Connecting a Power Source Using the AC adapter Using battery power To insert the battery pack To charge the battery pack Battery Indicator Status Meaning To remove the battery pack Removing Battery Pack Connecting a Power Source Starting Your Notebook Turning on Notebook Shutting Down Your Notebook If you are unable to turn off your notebook Using Power Saving Modes Normal modeStandby mode Hibernate mode To use Hibernate mode Vaio R505 SuperSlim Pro Notebook Quick Start Precautions and Procedures Adding Memory Typical expansion memory configuration On board MB Slot MB Removing a Memory Module Installing a Memory Module Turning the Keyboard Press the module into place until it clicks Viewing the Amount of Memory Vaio R505 SuperSlim Pro Notebook Quick Start Overview of the Software on Your Notebook Adobe Acrobat ReaderAdobe Systems Inc Adobe Photoshop Elements Adobe Premiere LE On selected models America OnlineCompuServe 2000 On selected models DigitalPrint On selected models DVgate Jog Dial UtilityMicrosoft Office XP Professional On selected models Microsoft Corp MovieShaker Netscape Communicator On selected modelsNorton AntiVirus On selected models OpenMG Jukebox On selected models PowerPanel PictureGearPhotoPrinter 2000 Pro On selected models Prodigy Internet On selected models QuickTime RealJukeboxRealPlayer Real Producer On selected models Smart Capture Smart Connect On selected modelsSonicStage On selected models Sony on Yahoo! On selected models Vaio Action Setup SonyStyle ConnectSM On selected modelsVaio Support Agent VisualFlow Application, Driver, and System Recovery CDs Application Recovery CDsDriver Recovery CDs System Recovery CDs Using Your Recovery CDs To use the Application Recovery CDs To use the Driver Recovery CDs Device Manager window Properties dialog box To use the System Recovery CDs Using the Driver Recovery CDs Windows If your notebook does not start from the Recovery CD To recover Microsoft Word Updating the task tray Windows Troubleshooting Your Notebook My notebook does not start My notebook starts but a Bios error appears Troubleshooting My notebook stops responding or does not shut down My notebook is unstable Troubleshooting the Docking Station Sound of my notebook’s fan is too loud Cannot remove the disc Troubleshooting the LCD ScreenMy LCD screen is blank Troubleshooting the Mouse and Touchpad Want to change the video resolution of my displayMy LCD screen continues to show the previous screen My mouse does not work Pointer does not move while I am using the Touchpad or Mouse My floppy disk drive cannot write to a floppy disk Troubleshooting Drives, PC Cards, and Peripheral DevicesMy optical drive is not playing my CD or DVD properly My optical drive tray does not open My PC Card does not work My software program stops responding or crashes Troubleshooting the SoftwareApplication cannot find a file while a PC Card is inserted Troubleshooting i.LINK Devices Troubleshooting the ModemWhat software do I use for CD-R/CD-RW software functions? My modem does not work My modem connection is slow Troubleshooting AudioMy speakers have no sound My microphone does not work Troubleshooting the PrinterCannot print Troubleshooting Vaio R505 SuperSlim Pro Notebook Quick Start Getting Help Support Options Sony PC Support Sony Fax-on-Demand Calling Sony Customer Support CompuServe 2000 CompuServe Interactive Services Inc Software Support InformationAmerica Online America Online, Inc Netscape Communicator Netscape Communications Corp Norton AntiVirus Symantec Corp PC-Cillin 2000 Trend Micro, IncPhotoPrinter 2000 Pro ArcSoft Inc Prodigy Internet Prodigy Communications Corp QuickTime Apple Computers Inc RealJukebox, RealPlayer, RealProducer RealNetworks IncSony Applications Sony Electronics Inc Sound Forge XP Sonic Foundry Inc Sony Service Center Index LCD Index 658-992-01