Getting Help &%
Getting Help

Sony provides several support options for your Sony computer. When

you have questions about your computer and the preinstalled software,

check these sources for answers, in the following sequence:

1Read Me First Contains Frequently Asked Questions, the most up-to-
date information on using your computer, and
software support information.
2User Guide Explains how to use your notebook computer and
peripheral devices, and solve common problems. Also
includes product specifications.
3Electronic
Documentation
Read Me First and the User Guide are also available
electronically on your hard drive, along with two
additional documents: Customizing Your VAIO Notebook
and Troubleshooting Help. You can access this electronic
documentation from the Windows Start menu by
selecting Programs/VAIO/Documentation.
4Manuals and
online help files
that may
accompany your
preinstalled
software
Most of the manuals for preinstalled software are
located on your hard disk drive as online help files.
You can access the online help files from the Help
menu in the specific application. A printed manual is
available for some applications.
5Knowledge
Database
Provides instant access to information on commonly
encountered problems. Enter a description of your
problem and the Knowledge Database searches for the
corresponding solutions online. You can access the
Sony Knowledge Database at http://www.sony.com/
pcsupport
6Sony Fax-on-
Demand
This service provides you with answers to commonly
asked questions. You can use this automated service to
request a list of available topics and then select the
topics that you want to receive. To contact the Sony
fax-on-demand service, call 1-888-4SONYPC (1-888-
476-6972). (Requires a fax machine or your fax
software.)
7Software Updates You can download the latest software updates and
software patches for your Sony computer by selecting
Software Updates on the Sony PC Support web page at
http://www.sony.com/pcsupport