Sony SAT-B65 Limited Warranty, Digital Satellite Receivers, SONY About Sony Customer Support

Limited Warranty

Digital Satellite Receivers

SONY ELECTRONICS INC. (“SONY”) warrants this hardware Product against defects in material or workmanship as follows:

1.Labor: For a period of 90 days from the original date of purchase, if the Product is determined to be defective, SONY will repair or replace the Product at no charge. After this 90 day period, you must pay for all labor charges.

2.Parts: For a period of one year from the original date of purchase, SONY will supply, at no charge, new or rebuilt replacements in exchange for defective parts. Any replacements will be warranted for the longer of the remainder of the original warranty period or 90 days from the installation of the parts by a SONY authorized DIRECTV System installer or facility.

To obtain warranty service:

–If the Product was installed by a SONY authorized DIRECTV System installer, contact that installer for instructions.

–If the Product was not installed by a SONY authorized DIRECTV System installer, you must take the Product or deliver the Product in either its original packaging or packaging affording an equal degree of protection (with freight prepaid), to a SONY authorized DIRECTV System service facility. To locate the closest such facility, please call the telephone number listed below.

This warranty does not cover customer instruction, installation, set up adjustments or signal reception problems. This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of, or to any part of the Product. This warranty does not cover improper installation (if not installed by a SONY authorized DIRECTV System installer), loss of use of the Product, or wasted programming charges due to Product malfunction. This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than a facility authorized by SONY to service the Product. This warranty does not cover software contained in the Product, which is subject to a separate Software License Agreement. This warranty is valid only in the United States. Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the Product is within the Warranty period must be presented to obtain warranty service.

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. SONY SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. IN NO EVENT SHALL SONY BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT. UNDER NO CIRCUMSTANCES SHALL SONY’S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

This warranty is invalid if the factory applied serial number has been altered or removed from the Product. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. In addition, if you enter into a service contract with the SONY Partnership within 90 days of the date of sale, the limitation on how long an implied warranty lasts does not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

For your convenience, SONY ELECTRONICS INC. has established telephone numbers for frequently asked questions:

For assistance with installation, contact the dealer from whom you purchased your Digital Satellite Receiver.

For product information or operation, for service assistance or for resolution of a service problem, call:

Sony Satellite System Information Center

1-800-838-SONY (7669)

For an accessory or part not available from your authorized dealer, call:

1-800-488-SONY (7669)

About Sony Customer Support

Every DIRECTV System manufactured by Sony comes with Sony’s Express Support at no charge to you. In the event of a system failure meeting the requirements stated above which occurs within ninety (90) days from the original date of purchase, our Express Support Program can have a replacement receiver on its way to you via overnight Federal Express (for calls Monday-Friday until 7:30 pm Eastern Time; Saturday delivery depends upon zip code). All it takes is a valid credit card to cover a security deposit, and Sony will pay freight in both directions.

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