Troubleshooting

If the projector appears to be operating erratically, try to diagnose and correct the problem using the following guide. If the problem still persists, consult your Sony dealer.

Power

Symptom

Cause

Remedy

Power is not turned on.

The main power is turned off.

Set the power switch on the projector to the upper position (page

 

 

22).

 

 

 

 

The projector and a computer for

Connect the projector and a computer properly (page 17).

 

controlling the projector are disconnected.

 

 

 

 

 

The cooling unit is detached.

Consult your Sony dealer.

 

 

 

Picture

Symptom

Cause

Remedy

No picture.

Cables are disconnected.

Check that the proper connection has been made (page 20).

 

 

 

 

Input selection is not correct.

Select the input source correctly in the SCREEN CONTROL

 

 

window (page 24).

 

 

 

 

The picture is cut off.

Click the “OFF” button of “MUTING” (page 25) or the “OFF”

 

 

button of “CUT OFF” (page 25) in the SCREEN CONTROL

 

 

window, or press the MUTING button on the Remote Commander

 

 

(page 23).

 

 

 

 

Ambient temperature is high.

Reduce the room temperature so that it becomes within the

 

 

operating temperature (5–35°C).

 

 

 

Color balance is incorrect.

Incorrect input source mode is selected.

Set “Signal Mode” of “Input Source” in the PICTURE CONTROL

 

 

window correctly (page 27).

 

 

 

The picture is too dark.

Contrast and brightness has not been

Adjust the “Contrast” or “Brightness” in the PICTURE

 

adjusted properly.

CONTROL window (page 28), or adjust them using the CONTR

 

 

or BRIGHT button on the Remote Commander (page 11).

 

 

 

 

Lamp mode is not properly selected.

Set “LAMP POWER” or “LAMP SELECT” in the

 

 

INSTALLATION window correctly (page 31).

 

 

 

On-screen display does

OSD OFF button has been clicked.

Click the “ON” button of “OSD” in the SCREEN CONTROL

not appear.

 

window (page 10).

 

 

 

A line appears in the

The input signal is not suitable to be

Check that the signal can be projected as a 4K image (page 25).

center of a projected 4K

projected as a 4K image.

 

image.

 

 

 

 

 

Remote Commander/SRX Controller

Symptom

Cause

Remedy

The SRX Controller does

The projector and a computer for

Check that the proper connection between the projector and a

not appear.

controlling the projector are disconnected.

computer has been made (page 17).

 

 

 

The Remote Commander

The remote control detector has been

Consult your Sony dealer.

does not work.

removed.

 

 

 

 

 

The batteries are dead.

Replace with new batteries (page 12).

 

 

 

Others 5 Chapter

Troubleshooting 35