Sony VPL-W400QM manual Troubleshooting

Troubleshooting

If the projector appears to be operating erratically, try to diagnose and correct the problem, using the following guide. If the problem still persists, consult with qualified Sony personnel.

Symptom	Cause	Remedy
The power is not turned on.	The MAIN POWER switch is turned off.	Press the MAIN POWER switch at the rear of the
		projector (see page 15).
	The power has been turned off and on	Wait for about one minute before turning on the
	with the POWER key at a short internal.	power with the POWER key.
	Lamp cover is detached.	Close the lamp cover securely (see page 33).
	Air filter cover is detached.	Close the air filter cover securely (see page 33).
No picture and no sound.	Cable is disconnected.	Check that the proper connections have been
		made (see pages 14 and 32).
	Input selection is incorrect.	Select the input source correctly.
No picture or no sound.	Either the picture or the sound is out off.	Press the MUTING keys to release the muting
		function (see page 16).
Picture from INPUT A is	Setting for INPUT-A on the SET	Select RGB, COMPONENT, HDTV YPBPR or
distored.	SETTING menu is inccorect.	HDTV GBR for INPUT-A on the SET SETTING
		menu according to the input signal.
On-screen displays do not	STATUS in the SET SETTING menu has	Set STATUS in the SET SETTING menu to ON
appear.	been set to OFF or ALL OFF.	(see page 27).
Color balance is incorrect.	Picture has not been adjusted properly.	Adjust the picture (see pages 22 and 23).
	Projector is set to wrong color system.	Set the color system in the SET SETTING menu to
		match the color system being input.
Picture is too dark.	Lamp is nearing the end of its life.	Change the lamp (see page 33).
	Contrast or brightness has not been	Adjust the contrast or brightness properly.
	adjusted properly.
Picture is not clear.	Picture is out of focus.	Adjust the focus (see page 16).
	Condensation has occurred on the lens.	Leave the projector for about two hours with the
		power on.
The LAMP indicator lights up.	A trouble has prevented the lamp from	Replace the lamp. If the projector is installed on
	lighting.	the ceiling, consult with qualified personnel.
The LAMP indicator flashes.	The lamp cover or the air filter cover is	Attach the cover securely (see page 33).
	detached.
The TEMP indicator lights up.	The internal temperature is unusually	Check to see that nothing is blocking the
	high.	ventilation holes and leave the projector for about
		one hour (see page 10).
The Remote Commander	The Remote Commander batteries are	Replace with new batteries (see page 12).
does not work.	dead.
	The MOUSE/MENU switch has been	Set the switch to MENU position.
	switched to the MOUSE position.
	You are using the Remote Commander	Disconnect the cable.
	as a wireless Remote Commander, and
	it is connected to the projector.
	The unit is influenced of the fluorescent	Change the setting of SIRCS RECEIVER in the
	lamp.	SET SETTING menu.
The black portions of the left	The newly developed optical system also
and right sides brighten when	allows high brightness on the corners of
a picture with normal ratio is	the screen, so the black portions of the
displayed.	left and right sides may brighten slightly.
	This is not a malfunction.

34 (EN)