Warranty
What is covered?
This Warranty covers any defects in materials or workmanship when the product is installed and operated according to written installation instructions, subject to the terms within this Limited Warranty document. This Warranty applies only to products that are installed by a factory authorized or licensed contractor. Improper installation may void this Warranty. It is strongly suggested that you use a factory authorized or licensed installer who has attended a product knowledge class before installing this water heater. This Warranty extends to the original purchaser, but only while the product remains at the site of the original installation. This Warranty only extends through the first installation of the product and terminates if the product is moved or reinstalled at a new location.
How long does coverage last?
| Period of Coverage (from date of purchase) | ||
Item | Residential Applications |
| Commercial Applications |
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| including radiant heating | |
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| |
Heat Exchanger | 12 years * |
| 5 years * |
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All Other Parts and | 5 years * |
| 5 years * |
Components |
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Reasonable Labor |
| 1 year | |
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*Note: Period of coverage is reduced to 3 years from date of purchase when used as a circulating water heater within a hot water circulation loop, where the water heater is in series with a circulation system and all circulating water flows through the water heater, and where an
There is no warranty coverage on product installed in a closed loop application, commonly associated with space heating only applications.
Use of an commercial controller in a residential dwelling will reduce the warranty coverage to that of a commercial warranty application.
The integrated controller on indoor models has a 1 year warranty on parts.
What will be done?
Repair or replacement of the covered product or any part or component that is defective in materials or workmanship as set forth as follows. Payment of reasonable labor charges associated with the repair or replacement of any such part or component. All repair parts must be genuine OEM parts. All repairs or replacements must be performed by an individual or servicing company that is properly trained, factory authorized or licensed to do the type of repair.
Replacement of the product may be authorized by the manufacturer only. The manufacturer does not authorize any person or company to assume for it any obligation or liability in connection with the replacement of the product. If it is determined that repair of a product is not possible, the product will be replaced with a comparable product, at the manufacturer’s discretion. If a component or product returned to the manufacturer is found to be free of defects in material or workmanship, or damaged by improper installation or damaged during return shipping, the warranty claim for product, parts and labor may be denied.
38 | 305, 505, 705 Indoor Manual |
