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Sun Microsystems 220R Run POST no POST failure ?, System yes boots ? yes Fault LED lit ?, OBDiag

Models: 220R

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Run POST

■The following chart provides an overview of when to use the various diagnostic tools to diagnose hardware problems.

no

Run POST

no POST failure

?

System yes boots

?

yes Fault LED lit

?

yes

no

Run SyMON

Run OBDiag

	no		OBDiag	yes
			failure
			failure
			?


Software or
disk problem

Replace part

Run SunVTS

Chapter 7 Diagnostics and Troubleshooting 119

Image 147

Sun Microsystems 220R manual Run POST no POST failure ?, System yes boots ? yes Fault LED lit ?, Run SyMON, Run OBDiag

Contents

Sun Microsystems, Inc Sun Enterprise 220R Server Owner’s GuidePlease Recycle Regulatory Compliance Statements FCC Class A NoticeDOC Class A Notice - Avis DOC, Classe A iv Sun Enterprise 220R Server Owner’s Guide October BSMI Class A NoticeUSA-FCC Class A SafetyDeclaration of Conformity Supplementary Informationvi Sun Enterprise 220R Server Owner’s Guide October Placement of a Sun Product Safety Agency Compliance StatementsSafety Precautions SymbolsSystem Unit Cover Power Cord ConnectionLithium Battery Battery PackSicherheitsvorkehrungen SymboleEinhaltung sicherheitsbehördlicher Vorschriften CD-ROMGehäuseabdeckung Anschluß des NetzkabelsLithiumbatterie BatterienModification du matériel SymbolesConformité aux normes de sécurité Mesures de sécuritéBatterie au lithium Positionnement d’un produit SunConformité SELV Connexion du cordon d’alimentationConformité aux certifications Laser Normativas de seguridadBloc-batterie CouvercleConexión del cable de alimentación eléctrica Cumplimiento de la normativa SELVModificaciones en el equipo Ubicación de un producto SunPaquete de pilas GOST-R Certification Mark Nordic Lithium Battery CautionsAviso de cumplimiento con requisitos de láser Batería de litioxvi Sun Enterprise 220R Server Owner’s Guide October SverigeDanmark SuomiRegulatory Compliance Statements Declaration of Conformity ContentsSafety Agency Compliance Statements Preface 2. System Setup4. Hardware Configuration 3. Administration and Network SetupContents xx Sun Enterprise 220R Server Owner’s Guide October 6. Using Storage Devices7. Diagnostics and Troubleshooting 5. Replacing a Disk DriveB. System Specifications Index A. Connector Signal Descriptionsxxii Sun Enterprise 220R Server Owner’s Guide October Preface xxiv Sun Enterprise 220R Server Owner’s Guide October How This Book Is OrganizedUsing UNIX Commands Typographic and Command Entry ConventionsSolaris Handbook for Sun Peripherals Related Documentation Shell Promptsdocfeedback@sun.com Accessing Sun Documentation OnlineSun Welcomes Your Comments http//docs.sun.comxxviii Sun Enterprise 220R Server Owner’s Guide October About the Sun Enterprise 220R Server System Overview2 Sun Enterprise 220R Server Owner’s Guide October Error-correcting code ECC on memory and all data paths optional Tape drive Locating Front Panel FeaturesKeyswitch CD-ROM orpage Locating Back Panel Features screw hole6 Sun Enterprise 220R Server Owner’s Guide October Chapter 1 System Overview About the Status and Control PanelLED indicators Power button Power On/Off position Keyswitch Locked position Standby positionKeyswitch Settings System LED Indicators Power-on/ Activity General faultThis green LED lights continuously when the system power is on 10 Sun Enterprise 220R Server Owner’s Guide October System Setup Using the Setup and Rackmounting Guide Tools Required for Setup and RackmountingAbout the Parts Shipped to You How to Install the Sun Enterprise 220R Server Before You BeginWhat to Do 3. Install the system into the rack 2. Install any optional drive shipped with your systemNote -Each outlet must connect the system to a 15A circuit for North America and Japan, and to a 10A circuit for Europe. See your local electrical codes 9. Install and boot the operating system software 6. Set up a console for your server7. Configure the network interface 8. Turn on power to your server11. Load additional software from the server media kit About Server Rackmounting Third Chapter 2 System SetupHoles 99, 100, or Holes 27, 28, or Holes 15, 16, or Holes 3, 4, or NinthBefore You Begin How to Remove the System From the RackWhat to Do 2. Locate the flat spring catch shown in the following figure7. Reattach, close, and lock the rack doors as appropriate What Next3. Prepare to remove the system 5. Set the system on a workbench or other stable surfaceBefore You Begin How to Place the System Into the Rack24 Sun Enterprise 220R Server Owner’s Guide October 1. Extend the cabinet’s anti-tip legs3. Lift the system What to Do5. Insert the system glides into the inner slides of the rack glides 26 Sun Enterprise 220R Server Owner’s Guide October What Next 10. Reattach, close, and lock the rack doors as appropriateAbout Communicating With the Server Before You Begin How to Attach an Alphanumeric ASCII TerminalWhat Next 2. Connect the terminal’s power cable to an AC outlet3. Set the terminal to receive What to DoWhat to Do How to Configure a Local Graphics Console1. Install the graphics card into a vacant PCI slot Before You Begin32 Sun Enterprise 220R Server Owner’s Guide October 3. Connect the monitor’s power cord to an appropriate AC power outlet4. Connect the keyboard cable to the server’s keyboard/mouse port Chapter 2 System SetupWhat Next Before You Begin How to Power On the System1. Turn on power to any peripherals and external storage devices 2. Turn on power to the monitor or terminal3. Turn the front panel keyswitch to the Power-On/Off position 4. Press the front panel Power button oncePower-On/Off position Power button 5. Turn the keyswitch to the Locked position Locked position36 Sun Enterprise 220R Server Owner’s Guide October How to Install the System Software Before You BeginWhat to Do Solaris 2.6 Hardware 5/98 Installation Requirement Installing the Operating System From CD-ROMInstalling the Operating System From a Network Boot Server Solaris 7 Software Installation Installing the Operating System From CD-ROMInstalling the Operating System From a Network Boot Server How to Select the Boot Device Before You Begin40 Sun Enterprise 220R Server Owner’s Guide October 2. To reboot the system from the new boot device, type 1. At the ok prompt, typeWhat to Do 42 Sun Enterprise 220R Server Owner’s Guide October What Next2. Back up the system files and data, if necessary How to Power Off the System1. Notify users that the system will be powered down 3. Halt the operating system using the appropriate commands44 Sun Enterprise 220R Server Owner’s Guide October Administration and Network Setup About Network Interface Options 2. Determine the IP address for the interface How to Configure the Standard Ethernet Interface3. Resume the installation of the system 1. Assign a host name to the machine48 Sun Enterprise 220R Server Owner’s Guide October What NextWhat to Do How to Add an Ethernet Interface1. Assign a network host name to the interface Before You Beginzardoz # cat /etc/hostname.hme1 3. Boot the operating system and log on to the system as superuser4. Create an appropriate /etc/hostname file for the new interface zardoz # cat /etc/hostname.hme0zardoz # cat /etc/hosts 7. Reboot the system typezardoz # reboot -- -r What NextWhat to Do How to Attach a Twisted-Pair Ethernet TPE Cable1. Locate the RJ-45 connector for the appropriate Ethernet interface Before You BeginWhat Next What to Do How to Attach an MII Ethernet Transceiver1. Locate the appropriate MII Ethernet connector Before You BeginChapter 3 Administration and Network Setup 4. Lock the AUI connector56 Sun Enterprise 220R Server Owner’s Guide October What NextWhat to Do How to Boot the System Using the Standard Ethernet InterfaceAt the ok prompt, type either of the two following commands Before You Beginok boot net - install What Next58 Sun Enterprise 220R Server Owner’s Guide October 1. At the ok prompt, type How to Boot the System Using a PCI-Based Ethernet InterfaceBefore You Begin What to Do2. Change the default net device. At the ok prompt, type What Next60 Sun Enterprise 220R Server Owner’s Guide October Hardware Configuration Error Correction and Parity Checking About Reliability, Availability, and Serviceability FeaturesHot-Pluggable Disk Drives Status LEDs64 Sun Enterprise 220R Server Owner’s Guide October Power Supply RedundancyHot-Swappable Power Supplies Four Levels of DiagnosticsAt the application level, you have access to SunVTS diagnostics. Like OBDiag, SunVTS provides a comprehensive test of the system, including its external interfaces. SunVTS also allows you to run tests remotely over a network connection. You can only use SunVTS if the operating system is running. For more information about SunVTS, see “About SunVTS Software” on page 132, “How to Use SunVTS Software” on page 135, and “How to Check Whether SunVTS Software Is Installed” on page About Memory Configuration RulesConfiguration Rules About CPU ModulesAbout Peripheral Component Interconnect PCI Buses Clock Configuration RulesAbout Disk Array Configurations and Concepts Disk Mirroring RAID Disk Concatenation72 Sun Enterprise 220R Server Owner’s Guide October Disk Striping RAIDDisk Striping With Parity RAID Hot SparesFor More Information Hot Plugdisk bays About Internal Disk DrivesDisk drive LEDs InternalDisk Slot Number Configuration Rulesdevices/pci@1f,4000/scsi@3/sd@0,0 devices/pci@1f,4000/scsi@3/sd@1,0About Power Supplies Removing and replacing a power supply can only be performed by a qualified service provider. For information about removing and installing power supplies, see the Sun Enterprise 220R Server Service Manual 78 Sun Enterprise 220R Server Owner’s Guide October About the Standard Ethernet PortAbout the Serial Ports 80 Sun Enterprise 220R Server Owner’s Guide October About the Parallel PortAbout the Main Logic Board Jumpers 82 Sun Enterprise 220R Server Owner’s Guide October About Serial Port JumpersAbout Flash PROM Jumpers About the External SCSI Port Target DevicesBus Length External SCSI Cabling and Termination Multi-initiator Support Configuration RulesThe following figures provide a summary of the cabling guidelines Chapter 4 Hardware Configuration 88 Sun Enterprise 220R Server Owner’s Guide October Replacing a Disk Drive How to Avoid Electrostatic Discharge Before You BeginWhat to Do 3. Use an antistatic wrist strap 2. Use an antistatic mat or similar surfaceBefore You Begin How to Remove a Disk Drive1. Prepare the system for disk removal 3. Unlock the front doors and swing them open8. Repeat the procedure for the other drive if necessary 7. Place the disk drive on an antistatic mat6. Holding the disk drive by the handle, slide it out of the drive bay 94 Sun Enterprise 220R Server Owner’s Guide October What NextBefore You Begin How to Install a Disk Drive1. Prepare the system to receive the new disk drive 4. Release the drive handle on the disk drive5. Align the disk drive to its drive bay 10. Repeat the procedure for the other drive if necessary 11. Close and then lock the system front doorsWhat Next Before You Begin How to Initiate a Reconfiguration Boot2. Turn on power to the monitor or terminal, and open your console 1. Turn on power to any peripherals and external storage devices5. When the ok prompt is displayed, type the following command ok boot -rWhat Next 100 Sun Enterprise 220R Server Owner’s Guide October Using Storage Devices What to Do How to Insert a Compact Disc Into the Drive2. Place a CD into the drive tray, label side up 3. Gently push the tray back into the driveWhat Next Manually see “How to Eject a Compact Disc Manually” on pageBefore You Begin How to Eject a Compact Disc With Software Commands1. Kill processes accessing the CD-ROM drive, if necessary 2. From the console device, typeWhat Next You can also eject a compact disc by using one of these methodsManually see “How to Eject a Compact Disc Manually” on page Chapter 6 Using Storage DevicesWhat to Do How to Eject a Compact Disc Manually2. Press the Eject button on the front panel 1. Kill processes accessing the CD-ROM drive, if necessaryWhat Next Before You Begin How to Eject a Compact Disc in an Emergency1. Turn off the power to your system 2. Unfold and straighten one end of a large wire paper clipWhat Next You can also eject a compact disc by using one of these methodsManually see “How to Eject a Compact Disc Manually” on page Chapter 6 Using Storage DevicesAbout the Tape Drive and Tape Cartridges Handling and Storing Tape CartridgesThermal Conditioning Chapter 6 Using Storage Devices How to Insert a Tape Cartridge2. Insert the cartridge into the drive, label side up 3. Push gently on the cartridge until it is pulled into the drive112 Sun Enterprise 220R Server Owner’s Guide October What NextBefore You Begin How to Remove a Tape Cartridge1. Check that there is no drive activity 2. Push the Eject button and remove the tape cartridgeHow to Control the Tape Drive What to Do114 Sun Enterprise 220R Server Owner’s Guide October What to Do How to Clean the Tape DriveInsert a cleaning cartridge into the drive Before You BeginWhat to Do How to Clean a Compact Disc1. Clean the disc with compressed air Before You BeginDiagnostics and Troubleshooting About Diagnostic Tools Run POST no POST failure ? System yes boots ? yes Fault LED lit ?disk problem Chapter 7 Diagnostics and TroubleshootingAbout Power-On Self-Test POST Diagnostics How to Use POST Diagnostics Setting Up a tip ConnectionBefore You Begin 4. In a shell window on the Sun system, type 3. To use serial port Aa. Copy and paste the serial port B remote file b. Modify the serial port B system remote file as followsVerifying the Baud Rate 5. When POST is completed, disconnect the tip window as followsc. Type the following to kill the tip hardwire process 3. Verify the following serial port default settings as follows1. When the ok prompt is displayed, type the following command ResultsObserving POST in Progress If a Sun Type-5 keyboard is attached to the system, POST status and error indications are also displayed via the four LEDs on the keyboard. When POST starts, all four keyboard LEDs blink on and off simultaneously. After that, the Caps Lock LED blinks slowly to indicate POST is running. If an error is detected, the pattern of the lit LEDs provides an error indication. See “Error Indications” on page 138 for more information About OpenBoot Diagnostics OBDiag OBDiag Menu OBDiag Configuration Variable Settings What to Do How to Use OpenBoot Diagnostics OBDiag2. Optional Select a diagnostic level 3. Then typeThe OBDiag Test menu is displayed 4. At the ok prompt, type5. At the ok prompt, type The OBDiag menu is displayedWhat to Do How to Set the Diagnostic Level for POST and OBDiag2. To set the diag-level variable, type the following Before You BeginAbout SunVTS Software For More Information SunVTS User’s GuideSunVTS Test Reference Manual SunVTS Quick Reference CardWhat to Do How to Check Whether SunVTS Software Is Installed1. Type the following Before You BeginBefore You Begin How to Use SunVTS Software2. Remotely log in to the server as superuser or root 3. Check whether SunVTS software is loaded on the server4. To start the SunVTS software, type Results# cd /opt/SUNWvts/bin # ./sunvts -display localhostname0 About Sun Enterprise SyMON Software About Troubleshooting Your System Error IndicationsFront Panel LEDs Scroll Lock Keyboard LEDsStop D keyThe following table provides error code definitions The following table provides a description of each LED Power Supply LEDsError Messages Disk LEDsInternal disk drive LEDs Solaris prtdiag Command Software Commandsok /usr/platform/sun4u/sbin/prtdiag prtdiag outputOBP show-devs Command OBP printenv CommandOBP probe-scsi and probe-scsi-all Commands ok probe-scsi probe-scsi outputprobe-scsi-all output ok probe-scsiAction About Diagnosing Specific ProblemsSymptom Network Communications FailureDetermining the Device Name of the Ethernet Interface Solution3. Reboot the system to make the changes effective 4. Reboot the system to make the changes effectiveVideo Output Failure Power-On Failure1. Run POST diagnostics 4. If the POST output contains an error message, then POST has failedSymptom Disk or CD-ROM Drive FailureReplace the drive indicated by the failure message 1. At the system ok prompt, typeSCSI Controller Failure 2. If a disk doesn’t respond, replace the unresponsive drive1. At the ok prompt, type Power Supply Failure DIMM Failure152 Sun Enterprise 220R Server Owner’s Guide October Page 154 Sun Enterprise 220R Server Owner’s Guide October Connector Signal Descriptions Reference for the Keyboard/Mouse Connector Keyboard/Mouse Connector DiagramKeyboard/Mouse Connector Signals Reference for the Serial Port A and B Connectors Serial Port A and B Connector DiagramSerial Port Signals 158 Sun Enterprise 220R Server Owner’s Guide October Not connected Reference for the Twisted-Pair Ethernet TPE Connector TPE Connector DiagramTPE Connector Signals Reference for the UltraSCSI Connector UltraSCSI Connector DiagramUltraSCSI Connector Signals 162 Sun Enterprise 220R Server Owner’s Guide October Dat13 164 Sun Enterprise 220R Server Owner’s Guide October Parallel Port Connector Diagram Reference for the Parallel Port Connector166 Sun Enterprise 220R Server Owner’s Guide October Signal ground 120 2140 Reference for the Media Independent Interface MII ConnectorMII Connector Diagram MII Connector SignalsTxclk Description 36GndGround 37GndGround 38GndGround 39GndGround 40PwrPowerSignal Name 170 Sun Enterprise 220R Server Owner’s Guide OctoberA P P E N D I X B System Specifications“Physical Specifications” on page “Electrical Specifications” on page “System Specifications” on pageReference for System Specifications Physical SpecificationsElectrical Specifications The environmental requirements for the system are as follows Environmental Specifications174 Sun Enterprise 220R Server Owner’s Guide October Index Page Page See also Ethernet ATM diag-switch?, 121, 129 operating system softwarePage watch-net-all command