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Sun Microsystems 220R manual

Models: 220R

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After you have identified the defective DIMM, for more information see the Sun Enterprise 220R Server Service Manual; to replace any defective part(s) contact your qualified service provider.

Chapter 7 Diagnostics and Troubleshooting 153

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Contents

Sun Microsystems, Inc Sun Enterprise 220R Server Owner’s GuidePlease Recycle FCC Class A Notice Regulatory Compliance StatementsDOC Class A Notice - Avis DOC, Classe A iv Sun Enterprise 220R Server Owner’s Guide October BSMI Class A NoticeDeclaration of Conformity SafetySupplementary Information USA-FCC Class Avi Sun Enterprise 220R Server Owner’s Guide October Safety Precautions Safety Agency Compliance StatementsSymbols Placement of a Sun ProductLithium Battery Power Cord ConnectionBattery Pack System Unit CoverEinhaltung sicherheitsbehördlicher Vorschriften SymboleCD-ROM SicherheitsvorkehrungenLithiumbatterie Anschluß des NetzkabelsBatterien GehäuseabdeckungConformité aux normes de sécurité SymbolesMesures de sécurité Modification du matérielConformité SELV Positionnement d’un produit SunConnexion du cordon d’alimentation Batterie au lithiumBloc-batterie Normativas de seguridadCouvercle Conformité aux certifications LaserModificaciones en el equipo Cumplimiento de la normativa SELVUbicación de un producto Sun Conexión del cable de alimentación eléctricaAviso de cumplimiento con requisitos de láser GOST-R Certification Mark Nordic Lithium Battery CautionsBatería de litio Paquete de pilasDanmark SverigeSuomi xvi Sun Enterprise 220R Server Owner’s Guide OctoberSafety Agency Compliance Statements Preface Contents2. System Setup Regulatory Compliance Statements Declaration of Conformity4. Hardware Configuration 3. Administration and Network SetupContents 7. Diagnostics and Troubleshooting 6. Using Storage Devices5. Replacing a Disk Drive xx Sun Enterprise 220R Server Owner’s Guide OctoberB. System Specifications Index A. Connector Signal Descriptionsxxii Sun Enterprise 220R Server Owner’s Guide October Preface xxiv Sun Enterprise 220R Server Owner’s Guide October How This Book Is OrganizedTypographic and Command Entry Conventions Using UNIX CommandsSolaris Handbook for Sun Peripherals Related Documentation Shell PromptsSun Welcomes Your Comments Accessing Sun Documentation Onlinehttp//docs.sun.com docfeedback@sun.comxxviii Sun Enterprise 220R Server Owner’s Guide October About the Sun Enterprise 220R Server System Overview2 Sun Enterprise 220R Server Owner’s Guide October Error-correcting code ECC on memory and all data paths Keyswitch Locating Front Panel FeaturesCD-ROM or optional Tape drivepage screw hole Locating Back Panel Features6 Sun Enterprise 220R Server Owner’s Guide October LED indicators Power button Power On/Off position Keyswitch About the Status and Control PanelLocked position Standby position Chapter 1 System OverviewKeyswitch Settings Power-on/ Activity General fault System LED IndicatorsThis green LED lights continuously when the system power is on 10 Sun Enterprise 220R Server Owner’s Guide October System Setup Tools Required for Setup and Rackmounting Using the Setup and Rackmounting GuideAbout the Parts Shipped to You Before You Begin How to Install the Sun Enterprise 220R ServerWhat to Do 3. Install the system into the rack 2. Install any optional drive shipped with your systemNote -Each outlet must connect the system to a 15A circuit for North America and Japan, and to a 10A circuit for Europe. See your local electrical codes 7. Configure the network interface 6. Set up a console for your server8. Turn on power to your server 9. Install and boot the operating system software11. Load additional software from the server media kit About Server Rackmounting Holes 99, 100, or Holes 27, 28, or Holes 15, 16, or Holes 3, 4, or Chapter 2 System SetupNinth ThirdBefore You Begin How to Remove the System From the RackWhat to Do 2. Locate the flat spring catch shown in the following figure3. Prepare to remove the system What Next5. Set the system on a workbench or other stable surface 7. Reattach, close, and lock the rack doors as appropriateBefore You Begin How to Place the System Into the Rack3. Lift the system 1. Extend the cabinet’s anti-tip legsWhat to Do 24 Sun Enterprise 220R Server Owner’s Guide October5. Insert the system glides into the inner slides of the rack glides 26 Sun Enterprise 220R Server Owner’s Guide October What Next 10. Reattach, close, and lock the rack doors as appropriateAbout Communicating With the Server Before You Begin How to Attach an Alphanumeric ASCII Terminal3. Set the terminal to receive 2. Connect the terminal’s power cable to an AC outletWhat to Do What Next1. Install the graphics card into a vacant PCI slot How to Configure a Local Graphics ConsoleBefore You Begin What to Do32 Sun Enterprise 220R Server Owner’s Guide October 3. Connect the monitor’s power cord to an appropriate AC power outletChapter 2 System Setup 4. Connect the keyboard cable to the server’s keyboard/mouse portWhat Next 1. Turn on power to any peripherals and external storage devices How to Power On the System2. Turn on power to the monitor or terminal Before You Begin4. Press the front panel Power button once 3. Turn the front panel keyswitch to the Power-On/Off positionPower-On/Off position Power button Locked position 5. Turn the keyswitch to the Locked position36 Sun Enterprise 220R Server Owner’s Guide October Before You Begin How to Install the System SoftwareWhat to Do Installing the Operating System From CD-ROM Solaris 2.6 Hardware 5/98 Installation RequirementInstalling the Operating System From a Network Boot Server Installing the Operating System From CD-ROM Solaris 7 Software InstallationInstalling the Operating System From a Network Boot Server Before You Begin How to Select the Boot Device40 Sun Enterprise 220R Server Owner’s Guide October 1. At the ok prompt, type 2. To reboot the system from the new boot device, typeWhat to Do 42 Sun Enterprise 220R Server Owner’s Guide October What Next1. Notify users that the system will be powered down How to Power Off the System3. Halt the operating system using the appropriate commands 2. Back up the system files and data, if necessary44 Sun Enterprise 220R Server Owner’s Guide October Administration and Network Setup About Network Interface Options 3. Resume the installation of the system How to Configure the Standard Ethernet Interface1. Assign a host name to the machine 2. Determine the IP address for the interface48 Sun Enterprise 220R Server Owner’s Guide October What Next1. Assign a network host name to the interface How to Add an Ethernet InterfaceBefore You Begin What to Do4. Create an appropriate /etc/hostname file for the new interface 3. Boot the operating system and log on to the system as superuserzardoz # cat /etc/hostname.hme0 zardoz # cat /etc/hostname.hme1zardoz # reboot -- -r 7. Reboot the system typeWhat Next zardoz # cat /etc/hosts1. Locate the RJ-45 connector for the appropriate Ethernet interface How to Attach a Twisted-Pair Ethernet TPE CableBefore You Begin What to DoWhat Next 1. Locate the appropriate MII Ethernet connector How to Attach an MII Ethernet TransceiverBefore You Begin What to DoChapter 3 Administration and Network Setup 4. Lock the AUI connector56 Sun Enterprise 220R Server Owner’s Guide October What NextAt the ok prompt, type either of the two following commands How to Boot the System Using the Standard Ethernet InterfaceBefore You Begin What to DoWhat Next ok boot net - install58 Sun Enterprise 220R Server Owner’s Guide October Before You Begin How to Boot the System Using a PCI-Based Ethernet InterfaceWhat to Do 1. At the ok prompt, typeWhat Next 2. Change the default net device. At the ok prompt, type60 Sun Enterprise 220R Server Owner’s Guide October Hardware Configuration Error Correction and Parity Checking About Reliability, Availability, and Serviceability FeaturesHot-Pluggable Disk Drives Status LEDsHot-Swappable Power Supplies Power Supply RedundancyFour Levels of Diagnostics 64 Sun Enterprise 220R Server Owner’s Guide OctoberAt the application level, you have access to SunVTS diagnostics. Like OBDiag, SunVTS provides a comprehensive test of the system, including its external interfaces. SunVTS also allows you to run tests remotely over a network connection. You can only use SunVTS if the operating system is running. For more information about SunVTS, see “About SunVTS Software” on page 132, “How to Use SunVTS Software” on page 135, and “How to Check Whether SunVTS Software Is Installed” on page About Memory Configuration RulesConfiguration Rules About CPU ModulesAbout Peripheral Component Interconnect PCI Buses Clock Configuration RulesAbout Disk Array Configurations and Concepts Disk Mirroring RAID Disk ConcatenationDisk Striping With Parity RAID Disk Striping RAIDHot Spares 72 Sun Enterprise 220R Server Owner’s Guide OctoberFor More Information Hot PlugDisk drive LEDs About Internal Disk DrivesInternal disk baysdevices/pci@1f,4000/scsi@3/sd@0,0 Configuration Rulesdevices/pci@1f,4000/scsi@3/sd@1,0 Disk Slot NumberAbout Power Supplies Removing and replacing a power supply can only be performed by a qualified service provider. For information about removing and installing power supplies, see the Sun Enterprise 220R Server Service Manual 78 Sun Enterprise 220R Server Owner’s Guide October About the Standard Ethernet PortAbout the Serial Ports 80 Sun Enterprise 220R Server Owner’s Guide October About the Parallel PortAbout the Main Logic Board Jumpers 82 Sun Enterprise 220R Server Owner’s Guide October About Serial Port JumpersAbout Flash PROM Jumpers Target Devices About the External SCSI PortBus Length External SCSI Cabling and Termination Configuration Rules Multi-initiator SupportThe following figures provide a summary of the cabling guidelines Chapter 4 Hardware Configuration 88 Sun Enterprise 220R Server Owner’s Guide October Replacing a Disk Drive Before You Begin How to Avoid Electrostatic DischargeWhat to Do 3. Use an antistatic wrist strap 2. Use an antistatic mat or similar surface1. Prepare the system for disk removal How to Remove a Disk Drive3. Unlock the front doors and swing them open Before You Begin7. Place the disk drive on an antistatic mat 8. Repeat the procedure for the other drive if necessary6. Holding the disk drive by the handle, slide it out of the drive bay 94 Sun Enterprise 220R Server Owner’s Guide October What Next1. Prepare the system to receive the new disk drive How to Install a Disk Drive4. Release the drive handle on the disk drive Before You Begin5. Align the disk drive to its drive bay 11. Close and then lock the system front doors 10. Repeat the procedure for the other drive if necessaryWhat Next 2. Turn on power to the monitor or terminal, and open your console How to Initiate a Reconfiguration Boot1. Turn on power to any peripherals and external storage devices Before You Beginok boot -r 5. When the ok prompt is displayed, type the following commandWhat Next 100 Sun Enterprise 220R Server Owner’s Guide October Using Storage Devices 2. Place a CD into the drive tray, label side up How to Insert a Compact Disc Into the Drive3. Gently push the tray back into the drive What to DoWhat Next Manually see “How to Eject a Compact Disc Manually” on page1. Kill processes accessing the CD-ROM drive, if necessary How to Eject a Compact Disc With Software Commands2. From the console device, type Before You BeginManually see “How to Eject a Compact Disc Manually” on page You can also eject a compact disc by using one of these methodsChapter 6 Using Storage Devices What Next2. Press the Eject button on the front panel How to Eject a Compact Disc Manually1. Kill processes accessing the CD-ROM drive, if necessary What to DoWhat Next 1. Turn off the power to your system How to Eject a Compact Disc in an Emergency2. Unfold and straighten one end of a large wire paper clip Before You BeginManually see “How to Eject a Compact Disc Manually” on page You can also eject a compact disc by using one of these methodsChapter 6 Using Storage Devices What NextHandling and Storing Tape Cartridges About the Tape Drive and Tape CartridgesThermal Conditioning 2. Insert the cartridge into the drive, label side up How to Insert a Tape Cartridge3. Push gently on the cartridge until it is pulled into the drive Chapter 6 Using Storage Devices112 Sun Enterprise 220R Server Owner’s Guide October What Next1. Check that there is no drive activity How to Remove a Tape Cartridge2. Push the Eject button and remove the tape cartridge Before You BeginWhat to Do How to Control the Tape Drive114 Sun Enterprise 220R Server Owner’s Guide October Insert a cleaning cartridge into the drive How to Clean the Tape DriveBefore You Begin What to Do1. Clean the disc with compressed air How to Clean a Compact DiscBefore You Begin What to DoDiagnostics and Troubleshooting About Diagnostic Tools disk problem System yes boots ? yes Fault LED lit ?Chapter 7 Diagnostics and Troubleshooting Run POST no POST failure ?About Power-On Self-Test POST Diagnostics Setting Up a tip Connection How to Use POST DiagnosticsBefore You Begin a. Copy and paste the serial port B remote file 3. To use serial port Ab. Modify the serial port B system remote file as follows 4. In a shell window on the Sun system, typec. Type the following to kill the tip hardwire process 5. When POST is completed, disconnect the tip window as follows3. Verify the following serial port default settings as follows Verifying the Baud RateResults 1. When the ok prompt is displayed, type the following commandObserving POST in Progress If a Sun Type-5 keyboard is attached to the system, POST status and error indications are also displayed via the four LEDs on the keyboard. When POST starts, all four keyboard LEDs blink on and off simultaneously. After that, the Caps Lock LED blinks slowly to indicate POST is running. If an error is detected, the pattern of the lit LEDs provides an error indication. See “Error Indications” on page 138 for more information About OpenBoot Diagnostics OBDiag OBDiag Menu OBDiag Configuration Variable Settings 2. Optional Select a diagnostic level How to Use OpenBoot Diagnostics OBDiag3. Then type What to Do5. At the ok prompt, type 4. At the ok prompt, typeThe OBDiag menu is displayed The OBDiag Test menu is displayed2. To set the diag-level variable, type the following How to Set the Diagnostic Level for POST and OBDiagBefore You Begin What to DoAbout SunVTS Software SunVTS Test Reference Manual SunVTS User’s GuideSunVTS Quick Reference Card For More Information1. Type the following How to Check Whether SunVTS Software Is InstalledBefore You Begin What to Do2. Remotely log in to the server as superuser or root How to Use SunVTS Software3. Check whether SunVTS software is loaded on the server Before You BeginResults 4. To start the SunVTS software, type# cd /opt/SUNWvts/bin # ./sunvts -display localhostname0 About Sun Enterprise SyMON Software Error Indications About Troubleshooting Your SystemFront Panel LEDs Stop Keyboard LEDsD key Scroll LockThe following table provides error code definitions The following table provides a description of each LED Power Supply LEDsDisk LEDs Error MessagesInternal disk drive LEDs Solaris prtdiag Command Software Commandsok /usr/platform/sun4u/sbin/prtdiag prtdiag outputOBP printenv Command OBP show-devs CommandOBP probe-scsi and probe-scsi-all Commands probe-scsi-all output probe-scsi outputok probe-scsi ok probe-scsiSymptom About Diagnosing Specific ProblemsNetwork Communications Failure Action3. Reboot the system to make the changes effective Solution4. Reboot the system to make the changes effective Determining the Device Name of the Ethernet Interface1. Run POST diagnostics Power-On Failure4. If the POST output contains an error message, then POST has failed Video Output FailureReplace the drive indicated by the failure message Disk or CD-ROM Drive Failure1. At the system ok prompt, type Symptom2. If a disk doesn’t respond, replace the unresponsive drive SCSI Controller Failure1. At the ok prompt, type DIMM Failure Power Supply Failure152 Sun Enterprise 220R Server Owner’s Guide October Page 154 Sun Enterprise 220R Server Owner’s Guide October Connector Signal Descriptions Keyboard/Mouse Connector Diagram Reference for the Keyboard/Mouse ConnectorKeyboard/Mouse Connector Signals Serial Port A and B Connector Diagram Reference for the Serial Port A and B ConnectorsSerial Port Signals 158 Sun Enterprise 220R Server Owner’s Guide October Not connected TPE Connector Diagram Reference for the Twisted-Pair Ethernet TPE ConnectorTPE Connector Signals UltraSCSI Connector Diagram Reference for the UltraSCSI ConnectorUltraSCSI Connector Signals 162 Sun Enterprise 220R Server Owner’s Guide October Dat13 164 Sun Enterprise 220R Server Owner’s Guide October Parallel Port Connector Diagram Reference for the Parallel Port Connector166 Sun Enterprise 220R Server Owner’s Guide October Signal ground MII Connector Diagram Reference for the Media Independent Interface MII ConnectorMII Connector Signals 120 2140Txclk Signal Name 36GndGround 37GndGround 38GndGround 39GndGround 40PwrPower170 Sun Enterprise 220R Server Owner’s Guide October Description“Physical Specifications” on page “Electrical Specifications” on page System Specifications“System Specifications” on page A P P E N D I X BPhysical Specifications Reference for System SpecificationsElectrical Specifications The environmental requirements for the system are as follows Environmental Specifications174 Sun Enterprise 220R Server Owner’s Guide October Index Page Page See also Ethernet ATM diag-switch?, 121, 129 operating system softwarePage watch-net-all command