About Troubleshooting Your System | Sun Microsystems 220R instruction

About Troubleshooting Your System

The system provides the following features to help you identify and isolate hardware problems:

■Error indications

■Software commands

■Diagnostic tools

This section describes the error indications and software commands provided to help you troubleshoot your system. Diagnostic tools are covered in “About Diagnostic Tools” on page 118.

Error Indications

The system provides error indications via LEDs and error messages. Using the two in combination gives one a high degree of confidence that you can isolate a problem with a particular field-replaceable unit (FRU).

The system provides fault LEDs in the following places:

■Front panel

■Keyboard

■Power supplies

Error messages are logged in the /var/adm/messages file and are also displayed on the system console by the diagnostic tools.

Front Panel LEDs

System front panel LEDs provide your first indication if there is a problem with your system. Usually, a front panel LED is not the sole indicator of a problem. Error messages and even other LEDs can help to isolate the problem further.

The front panel has a general fault indicator that lights to indicate a problem with the power supply subsystem. See “About the Status and Control Panel” on page 7 for more information about the two LEDs and their meanings.

138 Sun Enterprise 220R Server Owner’s Guide • October 1999

Image 166

Sun Microsystems 220R manual About Troubleshooting Your System, Error Indications, Front Panel LEDs

Contents

Sun Enterprise 220R Server Owner’s Guide Sun Microsystems, Inc Please Recycle FCC Class A Notice Regulatory Compliance StatementsDOC Class A Notice - Avis DOC, Classe A BSMI Class A Notice iv Sun Enterprise 220R Server Owner’s Guide October Supplementary Information SafetyDeclaration of Conformity USA-FCC Class A vi Sun Enterprise 220R Server Owner’s Guide October Symbols Safety Agency Compliance StatementsSafety Precautions Placement of a Sun Product Battery Pack Power Cord ConnectionLithium Battery System Unit Cover CD-ROM SymboleEinhaltung sicherheitsbehördlicher Vorschriften Sicherheitsvorkehrungen Batterien Anschluß des NetzkabelsLithiumbatterie Gehäuseabdeckung Mesures de sécurité SymbolesConformité aux normes de sécurité Modification du matériel Connexion du cordon d’alimentation Positionnement d’un produit SunConformité SELV Batterie au lithium Couvercle Normativas de seguridadBloc-batterie Conformité aux certifications Laser Ubicación de un producto Sun Cumplimiento de la normativa SELVModificaciones en el equipo Conexión del cable de alimentación eléctrica Batería de litio GOST-R Certification Mark Nordic Lithium Battery CautionsAviso de cumplimiento con requisitos de láser Paquete de pilas Suomi SverigeDanmark xvi Sun Enterprise 220R Server Owner’s Guide October 2. System Setup ContentsSafety Agency Compliance Statements Preface Regulatory Compliance Statements Declaration of Conformity 3. Administration and Network Setup 4. Hardware Configuration Contents 5. Replacing a Disk Drive 6. Using Storage Devices7. Diagnostics and Troubleshooting xx Sun Enterprise 220R Server Owner’s Guide October A. Connector Signal Descriptions B. System Specifications Index xxii Sun Enterprise 220R Server Owner’s Guide October Preface How This Book Is Organized xxiv Sun Enterprise 220R Server Owner’s Guide October Typographic and Command Entry Conventions Using UNIX CommandsSolaris Handbook for Sun Peripherals Shell Prompts Related Documentation http//docs.sun.com Accessing Sun Documentation OnlineSun Welcomes Your Comments docfeedback@sun.com xxviii Sun Enterprise 220R Server Owner’s Guide October System Overview About the Sun Enterprise 220R Server 2 Sun Enterprise 220R Server Owner’s Guide October Error-correcting code ECC on memory and all data paths CD-ROM or Locating Front Panel FeaturesKeyswitch optional Tape drive page screw hole Locating Back Panel Features6 Sun Enterprise 220R Server Owner’s Guide October LED indicators Power button Power On/Off position Keyswitch About the Status and Control PanelLocked position Standby position Keyswitch Settings Power-on/ Activity General fault System LED IndicatorsThis green LED lights continuously when the system power is on 10 Sun Enterprise 220R Server Owner’s Guide October System Setup Tools Required for Setup and Rackmounting Using the Setup and Rackmounting GuideAbout the Parts Shipped to You Before You Begin How to Install the Sun Enterprise 220R ServerWhat to Do 2. Install any optional drive shipped with your system 3. Install the system into the rack Note -Each outlet must connect the system to a 15A circuit for North America and Japan, and to a 10A circuit for Europe. See your local electrical codes 8. Turn on power to your server 6. Set up a console for your server7. Configure the network interface 9. Install and boot the operating system software 11. Load additional software from the server media kit About Server Rackmounting Third Holes 99, 100, or Holes 27, 28, or Holes 15, 16, or Holes 3, 4, orNinth First How to Remove the System From the Rack 2. Locate the flat spring catch shown in the following figure 5. Set the system on a workbench or other stable surface What Next3. Prepare to remove the system 7. Reattach, close, and lock the rack doors as appropriate How to Place the System Into the Rack 3. Lift the system 1. Extend the cabinet’s anti-tip legs24 Sun Enterprise 220R Server Owner’s Guide October 5. Insert the system glides into the inner slides of the rack glides 26 Sun Enterprise 220R Server Owner’s Guide October 10. Reattach, close, and lock the rack doors as appropriate About Communicating With the Server How to Attach an Alphanumeric ASCII Terminal 2. Connect the terminal’s power cable to an AC outlet 3. Set the terminal to receive How to Configure a Local Graphics Console 1. Install the graphics card into a vacant PCI slot 3. Connect the monitor’s power cord to an appropriate AC power outlet 32 Sun Enterprise 220R Server Owner’s Guide October 4. Connect the keyboard cable to the server’s keyboard/mouse port 1. Turn on power to any peripherals and external storage devices How to Power On the System2. Turn on power to the monitor or terminal 4. Press the front panel Power button once 3. Turn the front panel keyswitch to the Power-On/Off positionPower-On/Off position Power button Locked position 5. Turn the keyswitch to the Locked position36 Sun Enterprise 220R Server Owner’s Guide October How to Install the System Software Installing the Operating System From CD-ROM Solaris 2.6 Hardware 5/98 Installation RequirementInstalling the Operating System From a Network Boot Server Solaris 7 Software Installation How to Select the Boot Device 40 Sun Enterprise 220R Server Owner’s Guide October 2. To reboot the system from the new boot device, type 1. At the ok prompt, type 42 Sun Enterprise 220R Server Owner’s Guide October 3. Halt the operating system using the appropriate commands How to Power Off the System1. Notify users that the system will be powered down 2. Back up the system files and data, if necessary 44 Sun Enterprise 220R Server Owner’s Guide October Administration and Network Setup About Network Interface Options 1. Assign a host name to the machine How to Configure the Standard Ethernet Interface3. Resume the installation of the system 2. Determine the IP address for the interface 48 Sun Enterprise 220R Server Owner’s Guide October How to Add an Ethernet Interface 1. Assign a network host name to the interface zardoz # cat /etc/hostname.hme0 3. Boot the operating system and log on to the system as superuser4. Create an appropriate /etc/hostname file for the new interface zardoz # cat /etc/hostname.hme1 zardoz # reboot -- -r 7. Reboot the system typezardoz # cat /etc/hosts How to Attach a Twisted-Pair Ethernet TPE Cable 1. Locate the RJ-45 connector for the appropriate Ethernet interface What Next How to Attach an MII Ethernet Transceiver 1. Locate the appropriate MII Ethernet connector 4. Lock the AUI connector 56 Sun Enterprise 220R Server Owner’s Guide October How to Boot the System Using the Standard Ethernet Interface At the ok prompt, type either of the two following commands ok boot net - install 58 Sun Enterprise 220R Server Owner’s Guide October How to Boot the System Using a PCI-Based Ethernet Interface pci@1f,4000/pci@5/SUNW,hme@0,1 2. Change the default net device. At the ok prompt, type 60 Sun Enterprise 220R Server Owner’s Guide October Hardware Configuration About Reliability, Availability, and Serviceability Features Error Correction and Parity Checking Status LEDs Hot-Pluggable Disk Drives Four Levels of Diagnostics Power Supply RedundancyHot-Swappable Power Supplies 64 Sun Enterprise 220R Server Owner’s Guide October At the application level, you have access to SunVTS diagnostics. Like OBDiag, SunVTS provides a comprehensive test of the system, including its external interfaces. SunVTS also allows you to run tests remotely over a network connection. You can only use SunVTS if the operating system is running. For more information about SunVTS, see “About SunVTS Software” on page 132, “How to Use SunVTS Software” on page 135, and “How to Check Whether SunVTS Software Is Installed” on page Configuration Rules About Memory About CPU Modules About Peripheral Component Interconnect PCI Buses Clock About Disk Array Configurations and Concepts Disk Concatenation Disk Mirroring RAID Hot Spares Disk Striping RAIDDisk Striping With Parity RAID 72 Sun Enterprise 220R Server Owner’s Guide October Hot Plug For More Information Internal About Internal Disk DrivesDisk drive LEDs disk bays Disk Slot Number devices/pci@1f,4000/scsi@3/sd@0,0devices/pci@1f,4000/scsi@3/sd@1,0 Logical Device Name About Power Supplies Page About the Standard Ethernet Port 78 Sun Enterprise 220R Server Owner’s Guide October About the Serial Ports About the Parallel Port 80 Sun Enterprise 220R Server Owner’s Guide October About the Main Logic Board Jumpers About Serial Port Jumpers 82 Sun Enterprise 220R Server Owner’s Guide October About Flash PROM Jumpers Target Devices About the External SCSI PortBus Length External SCSI Cabling and Termination Multi-initiator Support The following figures provide a summary of the cabling guidelines Chapter 4 Hardware Configuration 88 Sun Enterprise 220R Server Owner’s Guide October Replacing a Disk Drive How to Avoid Electrostatic Discharge 2. Use an antistatic mat or similar surface 3. Use an antistatic wrist strap 1. Prepare the system for disk removal How to Remove a Disk Drive3. Unlock the front doors and swing them open 7. Place the disk drive on an antistatic mat 8. Repeat the procedure for the other drive if necessary6. Holding the disk drive by the handle, slide it out of the drive bay 94 Sun Enterprise 220R Server Owner’s Guide October 1. Prepare the system to receive the new disk drive How to Install a Disk Drive4. Release the drive handle on the disk drive 5. Align the disk drive to its drive bay 10. Repeat the procedure for the other drive if necessary 11. Close and then lock the system front doors How to Initiate a Reconfiguration Boot 2. Turn on power to the monitor or terminal, and open your console 5. When the ok prompt is displayed, type the following command ok boot -r 100 Sun Enterprise 220R Server Owner’s Guide October Using Storage Devices 2. Place a CD into the drive tray, label side up How to Insert a Compact Disc Into the Drive3. Gently push the tray back into the drive Manually see “How to Eject a Compact Disc Manually” on page 1. Kill processes accessing the CD-ROM drive, if necessary How to Eject a Compact Disc With Software Commands2. From the console device, type You can also eject a compact disc by using one of these methods 2. Press the Eject button on the front panel How to Eject a Compact Disc Manually106 Sun Enterprise 220R Server Owner’s Guide October What Next 1. Turn off the power to your system How to Eject a Compact Disc in an Emergency2. Unfold and straighten one end of a large wire paper clip Chapter 6 Using Storage Devices Handling and Storing Tape Cartridges About the Tape Drive and Tape CartridgesThermal Conditioning 2. Insert the cartridge into the drive, label side up How to Insert a Tape Cartridge3. Push gently on the cartridge until it is pulled into the drive 112 Sun Enterprise 220R Server Owner’s Guide October 1. Check that there is no drive activity How to Remove a Tape Cartridge2. Push the Eject button and remove the tape cartridge How to Control the Tape Drive 114 Sun Enterprise 220R Server Owner’s Guide October How to Clean the Tape Drive Insert a cleaning cartridge into the drive How to Clean a Compact Disc 1. Clean the disc with compressed air Diagnostics and Troubleshooting About Diagnostic Tools Chapter 7 Diagnostics and Troubleshooting System yes boots ? yes Fault LED lit ?disk problem Run POST no POST failure ? About Power-On Self-Test POST Diagnostics How to Use POST Diagnostics Setting Up a tip Connection b. Modify the serial port B system remote file as follows 3. To use serial port Aa. Copy and paste the serial port B remote file 4. In a shell window on the Sun system, type 3. Verify the following serial port default settings as follows 5. When POST is completed, disconnect the tip window as followsc. Type the following to kill the tip hardwire process Verifying the Baud Rate Results 1. When the ok prompt is displayed, type the following commandObserving POST in Progress If a Sun Type-5 keyboard is attached to the system, POST status and error indications are also displayed via the four LEDs on the keyboard. When POST starts, all four keyboard LEDs blink on and off simultaneously. After that, the Caps Lock LED blinks slowly to indicate POST is running. If an error is detected, the pattern of the lit LEDs provides an error indication. See “Error Indications” on page 138 for more information About OpenBoot Diagnostics OBDiag OBDiag Menu OBDiag Configuration Variable Settings 2. Optional Select a diagnostic level How to Use OpenBoot Diagnostics OBDiag3. Then type The OBDiag menu is displayed 4. At the ok prompt, type5. At the ok prompt, type The OBDiag Test menu is displayed How to Set the Diagnostic Level for POST and OBDiag 2. To set the diag-level variable, type the following About SunVTS Software SunVTS Test Reference Manual SunVTS User’s GuideSunVTS Quick Reference Card How to Check Whether SunVTS Software Is Installed 1. Type the following 2. Remotely log in to the server as superuser or root How to Use SunVTS Software3. Check whether SunVTS software is loaded on the server 4. To start the SunVTS software, type # cd /opt/SUNWvts/bin # ./sunvts -display localhostname0 About Sun Enterprise SyMON Software Error Indications About Troubleshooting Your SystemFront Panel LEDs D key Keyboard LEDsStop Scroll Lock The following table provides error code definitions Power Supply LEDs The following table provides a description of each LED Disk LEDs Error MessagesInternal disk drive LEDs Software Commands Solaris prtdiag Command prtdiag output ok /usr/platform/sun4u/sbin/prtdiag OBP printenv Command OBP show-devs CommandOBP probe-scsi and probe-scsi-all Commands ok probe-scsi probe-scsi outputprobe-scsi-all output ok probe-scsi Network Communications Failure About Diagnosing Specific ProblemsSymptom Action 4. Reboot the system to make the changes effective Solution3. Reboot the system to make the changes effective Determining the Device Name of the Ethernet Interface 4. If the POST output contains an error message, then POST has failed Power-On Failure1. Run POST diagnostics Video Output Failure Replace the drive indicated by the failure message Disk or CD-ROM Drive Failure1. At the system ok prompt, type SCSI Controller Failure 2. If a disk doesn’t respond, replace the unresponsive drive DIMM Failure Power Supply Failure152 Sun Enterprise 220R Server Owner’s Guide October Page 154 Sun Enterprise 220R Server Owner’s Guide October Connector Signal Descriptions Keyboard/Mouse Connector Diagram Reference for the Keyboard/Mouse ConnectorKeyboard/Mouse Connector Signals Serial Port A and B Connector Diagram Reference for the Serial Port A and B ConnectorsSerial Port Signals 158 Sun Enterprise 220R Server Owner’s Guide October Not connected TPE Connector Diagram Reference for the Twisted-Pair Ethernet TPE ConnectorTPE Connector Signals UltraSCSI Connector Diagram Reference for the UltraSCSI ConnectorUltraSCSI Connector Signals 162 Sun Enterprise 220R Server Owner’s Guide October Dat13 164 Sun Enterprise 220R Server Owner’s Guide October Reference for the Parallel Port Connector Parallel Port Connector Diagram 166 Sun Enterprise 220R Server Owner’s Guide October Signal ground MII Connector Signals Reference for the Media Independent Interface MII ConnectorMII Connector Diagram 120 2140 Txclk 36GndGround 37GndGround 38GndGround 39GndGround 40PwrPower 170 Sun Enterprise 220R Server Owner’s Guide October “System Specifications” on page System Specifications“Physical Specifications” on page “Electrical Specifications” on page A P P E N D I X B Physical Specifications Reference for System SpecificationsElectrical Specifications Environmental Specifications The environmental requirements for the system are as follows 174 Sun Enterprise 220R Server Owner’s Guide October Index Page Page diag-switch?, 121, 129 operating system software See also Ethernet ATMPage watch-net-all command