Tandberg Data FS-1600, FS-1610 user manual Troubleshooting

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6. Troubleshooting

6.1.Before Calling Tandberg Data Technical Support

If you have a technical problem with your Viking FS-1600 Series NAS appliance, follow these recommendations before contacting Tandberg Data Technical Support:

•Make sure that your FS-1600 Series NAS appliance is connected correctly to a grounded AC outlet that is supplying power.

•If a peripheral device, such as a keyboard or mouse, does not appear to work, make sure that all cables are plugged in securely and plugged into the correct port or jack.

•If you have recently installed hardware or software, make sure that you have installed it following the instructions provided with it. Please refer to the manufacturer’s documentation and technical support resources.

•If you have “how to” questions about using a program, see:

oThe program’s online Help

oThe program’s documentation

oYour operating system’s documentation

oThe software or hardware manufacturer’s Web site

•Have your client ID, serial number (located on the side or back of your case), and order number available, along with a detailed description of your issue, including the exact text of any error messages, and the steps you have taken.

•Make sure that your FS-1600 Series NAS appliance is nearby at the time of your call. The technician may have you follow appropriate troubleshooting steps.

•Consider using Tandberg Data’s online technical support. Tandberg Data’s Web site has FAQs, tips, and other technical help. You can also use the Web site to e-mail Technical Support. For more information, visit Tandberg Data’s web site at www.tandberg.com.sg.

6-1 Tandberg Viking FS-1600 Series NAS Hardware User Manual