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6 Technical Data & Troubleshooting
6.1 Overview
A consequence of modern
At the same time, the advent of overnight delivery services means that equipment can be returned to the factory for quick
There is the possibility, however, that you could repair the unit by swapping subsystems such as
6.2 System Software & Firmware
Viewing Version Information
To assist with troubleshooting, Telos customer support may ask you to provide some software version numbers. There are two major software components to the system:
♦♦ System software – This is the software that can be updated by downloading new software.
♦♦ Firmware – This code is analogous to a bootstrap loader and contains certain critical low- level software. This information can only be updated or changed at the factory. It is stored in a partition of the
The software version and software build date can be determined from the
6.3 General Troubleshooting
Thinking about Problem Solving
Despite best intentions, something could always go wrong. Sometimes troubleshooting a balky