Telstrat Argent manual Warranty

Argent Terminal Adaptor - User Guide

3.7.7Maintenance by Telstra

Telstra Service Assurance contracts are available for the ATA which can cover labour and parts for maintenance activity during contracted hours (please note that some exclusions do apply eg unfair wear & tear). The customer should contact their Service Provider to apply for a Telstra Service Assurance contract.

Telstra can provide maintenance to uncontracted customers however “Maintenance Fee For Service” charges will apply.

Contact your Service Provider for assistance if they suspect the ATA is faulty.

3.7.8Customer Network Management (CNM)

In future the Customer Network Management (CNM) facility will be able to control and monitor the ATA. Contact Telstra for further details on CNM.

3.8 Warranty

The ATA is covered by a one-year warranty period from the date of purchase. The date of purchase is the date that the customer receives the ATA from Telstra.

If the ATA fault is found to be external and visible, such as a broken connection cable or a faulty power plugpack, the customer is required to replace them with the Telstra approved components (refer to section 3.3).

Refer to the warranty card for details on the Warranty Conditions.

The general warranty procedures are described in the sections below.

3.8.1ATA faulty on arrival

If the ATA is found to be faulty on installation it is your responsibility to return the complete package to the place of purchase for replacement.

3.8.2ATA under Warranty - with Telstra Service Assurance

If the ATA is found to be faulty and the customer has Service Assurance, the ATA will be replaced by Telstra.

3.8.3ATA under Warranty - without Telstra Service Assurance

If the ATA, under normal use, fails to operate during the warranty period then it is your responsibility to return the complete package to the place of purchase for replacement. Table 1 shows contents of an ATA complete package.

If the ATA was purchased through a Service Provider, you should contact that service provider for replacement procedures.

If the ATA was purchased directly from Telstra, then Telstra can replace the faulty ATA package with an ATA package from Telstra stores, however Maintenance Fee-For- Service charges will apply for the site visit and labour.

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