Operating Your System Using Hold | TMC ET4000 specification

Operating Your System

Using Hold

To put an outside call on hold:

1Press HOLD.

2To take the call off hold, press the line button of the line on hold.

Note: Once a call is on hold, it can be taken off hold by any EPIC telephone.

Press HOLD to place an outside

call on hold

While a caller is on hold, you can replace the handset without disconnecting the call. Press the LINE button at any time to return to your call. Note: You cannot put an intercom call on hold.

If the call is still on hold at your telephone after one minute, a triple ring will sound, and will sound every minute thereafter to alert you that the caller is still on hold.

Note: If you wish, you may change the first held call reminder from two minutes to a different time. (See Page 69.)

You can also take a call off from hold at a non- EPIC telephone, by simply seizing the line at that telephone.

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TMC ET4000 manual Operating Your System Using Hold, To put an outside call on hold

Contents

User’s Guide Please read before using telephone Getting Started Important Safety Instructions Before you begin Packing List Music On Hold Adapter Other Optional AccessoriesExternal Paging Adapter Door Intercom/Door Opener Adapter Table of Contents Memory Dialing Additional Information Expanding the Epic SystemIndex Location of Controls LOW Battery Viii Installing Your System Identify Your Existing Wiring System Label the jacks at each location If you are installing new wiring and jacksIf you have difficulty in identifying wall jacks Standard Installation Installing Your System Plan Your Installation Stn Installation Worksheet Connect First Line Cord Installing Your System Install Desk/Table Top PhonesConnect Second Line Cord Install a 9-Volt Battery Optional Connect Power CordVerify Proper Installation Connect Handset Connect Cords to Telephone Installing Your System Install Wall Mounted PhonesConnect Cords to Wall Reverse Handset Hook Attach Telephone to Wall Using Station Names Installing Your System Verifying Proper Installation Following must be done at each station Setting Up Your System Setting Up Your System At a Glance Following must be done at Station #11 To choose which line will be automatically selected Setting Up Your System Setting Automatic Line Selection To assign distinctive rings to one or more lines Setting Up Your System Setting Distinctive Ringing Turning toll restriction on/off at a particular telephone Setting Up Your System Setting Up Toll Restriction Worksheet To set the restricted numbers at a particular telephone L1 Restricted To completely restrict specific lines at a telephone Enter To set the allowed numbers at a particular telephone To set system call privacy on/off At Station #11 Setting Up Your System Setting System Call Privacy On/Off L2 Unconnected To programPage Line indicators Operating Your System Indicator Light DescriptionIntercom Indicator LCD Station In-Use Indicators To choose how each line will ring Operating Your System Operating Your System Adjusting Volume Levels To set your system to Tone or Pulse Dialing At Station #11 Operating Your System Making a Tone/Pulse Selection To make and answer calls using the speakerphone To make and answer calls using the handsetOperating Your System Making and Answering a Call To redial the last phone num- ber you dialed Operating Your System Using RedialTo redial any of the last five phone numbers you dialed To put an outside call on hold Operating Your System Using Hold To make a call on another line To switch between linesTo answer a call ringing on another line To conference two outside calls Operating Your System Conferencing CallsTo conference another station while on an outside call Press Transfer To send a call to Another station To use one of eight personal rings To use the transfer ring To see the caller ID informa- tion of an incoming call Operating Your System Using Caller IDTo use call waiting caller ID To use the NEW Call Lamp To delete numbers from the caller list To dial a number in the caller listEntering Area Codes into your Epic telephone To access your voice mail mes- sages Operating Your System Using Telephone Company Voice MailTo use your NEW Call lamp to indicate voice mail messages To turn off the NEW Call lamp Operating Your System Using Flash To turn mute on/off during a call Operating Your System Using Mute Operating Your System To cancel Line Reserve Operating Your System Using Line ReserveTo reserve a line that is cur- rently being used To release call privacy during a call Operating Your System Releasing Call Privacy Operating Your System Using Toll Restriction To restart the timer from zero Operating Your System Using the Call TimerTo view the elapsed time dur- ing your call To view the length of your pre- vious five calls To make and answer a call using the headset Page Directory Card Memory Dialing Memory Features To store a memory dial num- ber Memory Dialing Using Memory DialTo dial a memory dial number To store a personal directory dial number Memory Dialing Using Personal Directory DialTo dial a personal directory number To store a shared directory dial number At Station #11 Memory Dialing Using Shared Directory DialTo dial a shared directory number Storing a switchhook flash into memory Memory Dialing Special Memory FeaturesStoring a hyphen into memory Storing a dialing pause into memory Storing a Caller ID number into memory Storing one of the last five numbers dialed into memoryPredialing Erasing numbers stored in memory To intercom another station Intercom Operation Making Intercom Calls If your phone is set to Intercom Ring Intercom Operation Answering Intercom CallsIf your phone is set to Intercom Voice If your phone is set to Intercom Handsfree To page another station Intercom Operation Making PagesTo make an All To answer a page directed to your station or an All Intercom Operation Answering PagesBlocking Pages at your telephone To choose how your phone will respond to intercom calls To make an off hook voice announcement Intercom Operation Using Off Hook Voice AnnounceTo respond to an off hook voice announcement Blocking off hook voice announcements at your telephone To the room you are monitoring Intercom Operation Monitoring a Room Using the Intercom To Name a Station in Your Epic System At Station #11 Intercom Operation Naming StationsGuide for Entering Names Expanding the Epic System Standard ConfigurationPrivate Lines Auxiliary Lines Important Note To set up a private Centrex line at your telephone Centrex Operation Using Centrex With Your Epic TelephoneTo assign a distinctive ring to your Centrex line To store a Centrex code into a memory location To store the Centrex prefix Centrex Operation Storing the Centrex Prefix Choices are Centrex CSL OFF factory setting Centrex CSL on To set up a telephone as a Centrex console To set up a telephone to ring a Centrex console Using standard telephones Using other Epic intercom telephonesUsing fax machines and computer modems To connect a modem or a fax machine to your Epic phone Additional Information Using the Data/Fax Jack External Feature Module set as an External Paging Adapter External Feature Module set as a Music On Hold Adapter To answer a door speaker over the intercom To adjust the door intercom bell volume at your telephoneTo unlock a magnetic door lock Operation During a Power Failure Additional Information Replacing Your Battery Additional Information Adjusting Held Call Reminder Additional Information Adjusting Auto Hold Drop Time Additional Information Adjusting Flash Length To erase all feature settings at a particular telephone Additional Information Erasing All Feature Settings To set your telephone’s loop voltage detector Additional Information Setting the Loop Voltage Detector Controlled by a wall switch Additional Information Troubleshooting Guide Problem Solution Additional Information FCC Information Automatic Dialers What does your warranty cover? Additional Information Warranty InformationHow do you make a warranty claim? For how long after the original purchase? Limitations and Exclusions Dial, 32-33,46-47 Index Index LIB702YY