Additional Information Troubleshooting Guide | TMC ET4000 guide

Additional Information

Troubleshooting Guide

If you are having difficulty with your EPIC telephone, DO NOT RETURN IT!

You may find your problem and solution listed below. If not, call TMC’s toll-free customer support line at 1-800-TMC-1638, and an expert will walk you through your problem. You may also use this toll-free line if you ever have a question that is not answered in your User’s Guide.

The telephone does not work,	Check all connections and make sure that they are secure-
and you do not get dial tone.	ly in place (See pages 4-7).
	Make sure that the AC adapter is plugged into a jack not
	controlled by a wall switch.
	If possible, check your jack wiring by testing a non-system
	phone at the jack in question. If this standard telephone
	does not work, then local telephone company lines or your
	own wiring may be causing the problem.

The display reads “Station	Press the soft key under CHANGE to assign this telephone
#??”	a station number (See page 8).

The intercom does not work	The problem may be with your installation:
OR	Make sure that the telephone lines are properly installed
The telephone does not indi-	(See page 9).
cate the status of the other
EPIC phones in the system	The problem may be with one telephone:
OR	Disconnect one telephone at a time to determine if a partic-
There is a delay in getting dial	ular phone is causing the problem.
tone.	The problem may be caused by interference:
	The problem may be caused by interference:
	Disconnect all possible sources of interference one at a time
	to determine if one of these is causing the problem.
	Possible sources are such things as other phones, fax
	machines, modems, or such things as radios or computers
	in extremely close proximity.
	The problem could be caused by outside interference:
	Disconnect Line 1 from dial tone at the network interface. If
	this solves the problem, then the interference is coming from
	outside over Line 1. If this is the case, call TMC to request
	an RF line filter, which will be sent to you free of charge.

74

Image 84

TMC ET4000 manual Additional Information Troubleshooting Guide, Controlled by a wall switch

Contents

Please read before using telephone User’s Guide Important Safety Instructions Getting Started Packing List Before you begin Other Optional Accessories Music On Hold AdapterExternal Paging Adapter Door Intercom/Door Opener Adapter Table of Contents Memory Dialing Expanding the Epic System Additional InformationIndex LOW Battery Location of Controls Viii Installing Your System Identify Your Existing Wiring System If you are installing new wiring and jacks Label the jacks at each locationIf you have difficulty in identifying wall jacks Installing Your System Plan Your Installation Standard Installation Installation Worksheet Stn Installing Your System Install Desk/Table Top Phones Connect First Line CordConnect Second Line Cord Connect Power Cord Install a 9-Volt Battery OptionalVerify Proper Installation Connect Handset Installing Your System Install Wall Mounted Phones Connect Cords to TelephoneConnect Cords to Wall Reverse Handset Hook Attach Telephone to Wall Using Station Names Installing Your System Verifying Proper Installation Setting Up Your System Setting Up Your System At a Glance Following must be done at each station Following must be done at Station #11 Setting Up Your System Setting Automatic Line Selection To choose which line will be automatically selected Setting Up Your System Setting Distinctive Ringing To assign distinctive rings to one or more lines Setting Up Your System Setting Up Toll Restriction Turning toll restriction on/off at a particular telephone To set the restricted numbers at a particular telephone Worksheet To completely restrict specific lines at a telephone L1 Restricted To set the allowed numbers at a particular telephone Enter Setting Up Your System Setting System Call Privacy On/Off To set system call privacy on/off At Station #11 To program L2 UnconnectedPage Operating Your System Indicator Light Description Line indicatorsIntercom Indicator LCD Station In-Use Indicators Operating Your System To choose how each line will ring Operating Your System Adjusting Volume Levels Operating Your System Making a Tone/Pulse Selection To set your system to Tone or Pulse Dialing At Station #11 To make and answer calls using the handset To make and answer calls using the speakerphoneOperating Your System Making and Answering a Call Operating Your System Using Redial To redial the last phone num- ber you dialedTo redial any of the last five phone numbers you dialed Operating Your System Using Hold To put an outside call on hold To switch between lines To make a call on another lineTo answer a call ringing on another line Operating Your System Conferencing Calls To conference two outside callsTo conference another station while on an outside call Press Transfer To send a call to Another station To use the transfer ring To use one of eight personal rings Operating Your System Using Caller ID To see the caller ID informa- tion of an incoming callTo use call waiting caller ID To use the NEW Call Lamp To dial a number in the caller list To delete numbers from the caller listEntering Area Codes into your Epic telephone Operating Your System Using Telephone Company Voice Mail To access your voice mail mes- sagesTo use your NEW Call lamp to indicate voice mail messages To turn off the NEW Call lamp Operating Your System Using Flash Operating Your System Using Mute To turn mute on/off during a call Operating Your System Operating Your System Using Line Reserve To cancel Line ReserveTo reserve a line that is cur- rently being used Operating Your System Releasing Call Privacy To release call privacy during a call Operating Your System Using Toll Restriction Operating Your System Using the Call Timer To restart the timer from zeroTo view the elapsed time dur- ing your call To view the length of your pre- vious five calls To make and answer a call using the headset Page Memory Dialing Memory Features Directory Card Memory Dialing Using Memory Dial To store a memory dial num- berTo dial a memory dial number Memory Dialing Using Personal Directory Dial To store a personal directory dial numberTo dial a personal directory number Memory Dialing Using Shared Directory Dial To store a shared directory dial number At Station #11To dial a shared directory number Memory Dialing Special Memory Features Storing a switchhook flash into memoryStoring a hyphen into memory Storing a dialing pause into memory Storing one of the last five numbers dialed into memory Storing a Caller ID number into memoryPredialing Erasing numbers stored in memory Intercom Operation Making Intercom Calls To intercom another station Intercom Operation Answering Intercom Calls If your phone is set to Intercom RingIf your phone is set to Intercom Voice If your phone is set to Intercom Handsfree Intercom Operation Making Pages To page another stationTo make an All Intercom Operation Answering Pages To answer a page directed to your station or an AllBlocking Pages at your telephone To choose how your phone will respond to intercom calls Intercom Operation Using Off Hook Voice Announce To make an off hook voice announcementTo respond to an off hook voice announcement Blocking off hook voice announcements at your telephone Intercom Operation Monitoring a Room Using the Intercom To the room you are monitoring Intercom Operation Naming Stations To Name a Station in Your Epic System At Station #11Guide for Entering Names Standard Configuration Expanding the Epic SystemPrivate Lines Important Note Auxiliary Lines Centrex Operation Using Centrex With Your Epic Telephone To set up a private Centrex line at your telephoneTo assign a distinctive ring to your Centrex line To store a Centrex code into a memory location Centrex Operation Storing the Centrex Prefix To store the Centrex prefix To set up a telephone as a Centrex console Choices are Centrex CSL OFF factory setting Centrex CSL on To set up a telephone to ring a Centrex console Using other Epic intercom telephones Using standard telephonesUsing fax machines and computer modems Additional Information Using the Data/Fax Jack To connect a modem or a fax machine to your Epic phone External Feature Module set as a Music On Hold Adapter External Feature Module set as an External Paging Adapter To adjust the door intercom bell volume at your telephone To answer a door speaker over the intercomTo unlock a magnetic door lock Additional Information Replacing Your Battery Operation During a Power Failure Additional Information Adjusting Held Call Reminder Additional Information Adjusting Auto Hold Drop Time Additional Information Adjusting Flash Length Additional Information Erasing All Feature Settings To erase all feature settings at a particular telephone Additional Information Setting the Loop Voltage Detector To set your telephone’s loop voltage detector Additional Information Troubleshooting Guide Controlled by a wall switch Problem Solution Additional Information FCC Information Automatic Dialers Additional Information Warranty Information What does your warranty cover?How do you make a warranty claim? For how long after the original purchase? Limitations and Exclusions Index Dial, 32-33,46-47 Index LIB702YY