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If Something Goes Wrong

Windows XP problems

Return to OS choices menu

TECHNICAL NOTE: If your computer is connected to a network, the Startup menu may display different versions of Safe mode.

For more information, see the documentation that came with your Windows® operating system.

Internet problems

My Internet connection is very slow.

Many factors contribute to the speed with which you can surf the Internet. They include: modem speed, time of day (when everyone else is surfing, your access can be slow) and popularity of the site. If accessing a particular site is very slow, try again later.

My browser can’t find the URL address I typed in.

Make sure you separated the domain names of the address with the forward slash (/). Check the spelling of each name and the syntax of the address carefully. A single incorrect letter, missed period (“dot”) or other mistake makes it impossible for your browser to locate the site.

My browser can’t find a site I bookmarked.

The World Wide Web is constantly changing. A site you bookmarked yesterday may not be available today or its server may be down for temporary repair. Try again later.

Windows® XP operating system can help you

If the operating system has started properly, but you still have a problem using your computer, the online Help can assist you in troubleshooting the problem.