Toshiba 65L5400UC, 58L5400UC warranty No network connection

120 Troubleshooting

Network problems

Ensure your IP address is set up correctly.

No network connection.

If using a wired network connection, check to ensure that the LAN cables are connected properly, see “Connecting the TV to a home network with an Internet connection - wired” on page 37.

Ensure that the modem and router power cords are plugged in and the devices are operating properly.

Ensure that your IP address is set up correctly, see “IP Address Setup” on page 106.

Check to ensure proper operation of other network connected devices.

Network Setup fails (Auto).

Check to ensure that the LAN cables are connected properly, see “Connecting the TV to a home network with an Internet connection - wired” on page 37.

DHCP is not enabled on the router, or no router is present. Refer to your router’s documentation for instructions on enabling DHCP. If your router does not support DHCP, you must manually set up the IP address.

Internet service is not available. Check your cable/DSL modem or contact your ISP for Internet service issues.

Network Setup fails (Manual).

Ensure that the TV IP address is not the same as any other device on the network.

vExample: IP address 192.168.0.100 and IP address 192.168.0.101

are different addresses on the same network.

Make sure the TV IP address is on the same subnet as the networked computer.

vExample of proper setup: The computer has the IP address

192.168.0.100 with the Subnet mask 255.255.255.0, the TV has the IP address 192.168.0.101 with the Subnet mask 255.255.255.0; both are on the same subnet.

vExample of improper setup: The computer has the IP address

192.168.1.100 with the Subnet mask 255.255.255.0, the TV has the IP address 192.168.0.101 with the Subnet mask 255.255.253.0; they are on different subnets.

Unstable network connection.

When using a wired home network connection, unplug the LAN cables, and then reconnect them.