10. TROUBLESHOOTING
ENGLISH VERSION
10. TROUBLESHOOTING
10. TROUBLESHOOTING
WARNING:
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your Authorized Service representative for assis- tance.
Error Message | Problem | Solution |
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PAPER JAM | 1. The media is not fitted correctly. | 1. |
**** |
| ➔ Press the [RESTART] key. |
| 2. The media path is jammed and | 2. Remove the cause of the jam and |
| does not feed smoothly. | replace the media correctly. |
|
| ➔ Press the [RESTART] key. |
| 3. The installed media type does not | 3. Turn the power off then on again. |
| match the selected sensor. | Select the correct sensor. |
|
| ➔ Feed the media. |
| 4. The black mark position on the | 4. Adjust the sensor position. |
| media does not match the sensor | ➔ Press the [RESTART] key. |
| position. |
|
| 5. The installed media size is different | 5. Turn the power off then on again. |
| from the programmed size. | Set the correct media size. |
|
| ➔ Feed the media. |
| 6. The feed gap sensor cannot see | 6. Set the threshold (see page |
| the difference between the print | Else |
| area and the gap. | Turn the power off and call your |
|
| Authorized Service representative. |
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HEAD OPEN | Feed or printing has been attempted | Lower the print head. |
**** | while the print head is raised. | ➔ Press the [RESTART] key. |
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NO PAPER | The media has run out. | Load new media. |
**** |
| ➔ Press the [RESTART] key. |
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NO RIBBON | The ribbon has run out. | Load a new ribbon. |
**** |
| ➔ Press the [RESTART] key. |
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REWIND FULL | Too much backing paper or media is | Remove the backing paper or media |
**** | wound on the internal | from the internal |
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| Then press the [RESTART] key. |
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EXCESS HEAD | The print head is too hot. | Turn the power off and decrease the |
TEMP |
| print head temperature. |
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RIBBON ERROR | There is a fault with the ribbon sensor. | Turn the power off. Contact your Au- |
**** |
| thorized Service representative. |
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