5. TROUBLESHOOTING
ENGLISH VERSION
5.2 Possible Problems
5.1 Error Messages (Cont.)
Error Messages | Problems/Cause | Solutions |
FORMAT ERROR | An error has occurred in formatting the | Turn the printer off, and then on again. |
| flash ROM. |
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FLASH CARD FULL | Saving failed because of an insufficient | Turn the printer off, and then on again. |
| capacity of the flash ROM. |
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EEPROM ERROR | Data cannot be read from/written to a | Turn the printer off, and then on again. |
| backup EEPROM properly. |
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RFID WRITE ERROR | The printer did not succeed in writing | Press the [RESTART] key. |
| data onto an RFID tag after having |
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| retried for a specified times. |
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RFID ERROR | The printer cannot communicate with | Turn the printer off, and then on again. |
| the RFID module. |
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SYNTAX ERROR | While the printer is in the Download | Turn the printer off, and then on again. |
| mode for upgrading the firmware, it |
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| receives an improper command, for |
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| example, a Issue Command. |
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Other error messages | A hardware or software problem may | Turn the printer off and then on. If this |
| have occurred. | does not solve the problem, turn off the |
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| printer again, and call a TOSHIBA TEC |
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| authorised service representative. |
5.2 Possible Problems
This section describes problems that may occur when using the printer, and their causes and solutions.
Possible Problems |
| Causes |
| Solutions | |
The printer will not | 1. | The Power Cord is disconnected. | 1. | Plug in the Power Cord. | |
turn on. | 2. | The AC outlet is not functioning |
| 2. | Test with a power cord from another |
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| correctly. |
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| electric appliance. |
| 3. | The fuse has blown, or the circuit |
| 3. | Check the fuse or breaker. |
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| breaker has tripped. |
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The media is not fed. | 1. | The media is not loaded properly. |
| 1. | Load the media properly. |
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| ⇒ Section 2.4. | |
| 2. | The printer is in an error condition. |
| 2. | Solve the error in the message display. |
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| (See Section 5.1 for more detail.) |
Pressing the [FEED] | A feed or an issue was attempted not on | Change the print condition by using the | |||
key in the initial state | the following default conditions. | printer driver or a print command so that | |||
results in an error. |
| Sensor type: Feed gap sensor | it corresponds to your printing conditions. | ||
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| Printing method: Thermal transfer | Then, clear the error state by pressing the | ||
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| Media pitch: 76.2 mm | [RESTART] key. | ||
Nothing is printed on | 1. | The media is not loaded properly. | 1. | Load the media properly. | |
the media. |
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| ⇒ Section 2.4. | |
| 2. | The ribbon is not loaded properly. |
| 2. | Load the ribbon properly. |
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| ⇒ Section 2.5. | |
| 3. | The print head is not installed |
| 3. | Install the print head properly. Close |
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| properly. |
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| the Print Head Block. |
| 4. | The ribbon and media are not |
| 4. | Select an appropriate ribbon for the |
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| matched. |
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| media type being used. |
E5- 3
