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Toshiba DKT, IPT Account Code Calls, Verified/Non-Verified Account Codes, Forced Account Codes

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Account Code Calls

Advanced Operation

Account Code Calls

Account Code Calls

Account Codes (Forced or Voluntary) can be used for a variety of reasons including billing, tracking, and line restriction applications. Account Codes are assigned in the system as a fixed length (default is six digits) and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording (SMDR) report.

Verified/Non-Verified Account Codes

If programmed for Verified Account Codes, the system checks the account code you entered against a list created by the CTX System Administrator. The code you enter must be on the list for the call to proceed. Non-verified account codes must be of a uniform length specified by the CTX System Administrator.

Forced Account Codes

Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depending upon the application, but in either case, the caller must enter a code before proceeding.

➤To dial using Forced Account Codes

1.Place a call in the normal method.

If the call requires an Account Code, a burst of tone (Success Tone) is heard after dialing the telephone number alerting you to enter the Account Code.

2.Enter the account number.

When the number of digits designated for account codes has been entered, the number will be checked against the verified list, if chosen, and the call will continue as normal. If the number of digits entered for the account code is not reached or the verified code does not match, then re-order tone is heard and the call is rejected.

You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your CTX System Administrator for these numbers:

1) 911

2)

_______ 3)

_______

Strata CTX DKT/IPT Telephone 10/03

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Toshiba DKT, IPT manual Account Code Calls, Verified/Non-Verified Account Codes, Forced Account Codes

Contents

Digital Business Telephone Systems DKT/IPT Telephone User GuideTelecommunication Systems Division OctoberCopyright Toshiba America Information Systems, Inc Publication InformationTelecommunication Systems Division Telecommunication Systems Division License Agreement TOSHIBA AMERICA INFORMATION SYSTEMS, INC. “TAIS”Toshiba America Information Systems, Inc Telecommunication Systems DivisionLimited Warranty Telecommunication Systems DivisionToshiba America Information Systems, Inc Introduction ContentsChapter 1 - The Grand Tour Chapter 2 - The BasicsChapter 3 - Advanced Operation Chapter 3 - Advanced Operation ContentsStrata CTX DKT/IPT Telephone 10/03 Chapter 5 - User Programming Chapter 4 - DKT3014 LCD FeaturesChapter 6 - DADM/DSS Console Appendix C - IPT1020-SD SettingsAppendix A - Centrex Application ContentsAppendix C - IPT1020-SD Settings ContentsStrata CTX DKT/IPT Telephone 10/03 Organization IntroductionConventions How to Use This Guideviii Calls attention to important instructions or informationSee Figure Related Documents/MediaRelated Documents/Media IntroductionStrata CTX DKT/IPT Telephone 10/03 DKT3000-series Telephones The Grand TourThe Grand Tour Flexible Buttons Fixed ButtonsLiquid Crystal Display LCD Control ButtonsDKT2000-series Telephones IPT1020-SD TelephonesFixed Buttons LED IndicatorsThe Grand Tour DKT2020-SD TelephoneFlexible Buttons Line ButtonsLiquid Crystal Display LCD Control ButtonsImportant - Read First The BasicsWhat’s My Line? The Basics Which Outgoing/Incoming Call Features Do I Have?Hot Dialing Making a CallSpkr Button HandsetAnswering a Call Switching Between Handset and SpeakerphoneSpeaker Handsfree AnswerbackResponding to a Lit Msg LED Message WaitingTurning On/Off MW LED on Another Extension MicrophoneTo transfer a call directly to Voice Mail VM Call TransferTo perform Call Transfer Immediate To conference calls Conference CallsTo transfer conference control To hold a conference callAdding Voice Mail to a Conference Connecting Two Outside LinesTo add Voice Mail to a conference call performed by Conference Master To Split from a conference Conference Split/Join/DropTo Drop the Split party from a conference Exclusive Hold HoldAutomatic Hold Consultation HoldLCD Contrast Adjustments Volume ControlTo adjust the handset volume To adjust handset Beep ToneAdvanced Operation Using Your LCDAdvanced Operation Soft KeysSoft Key Prompts Soft KeySoft Key Example To set an advisory message Advisory MessagesTo clear the registered message Account Code Calls To dial using Forced Account CodesVerified/Non-Verified Account Codes Forced Account CodesTo enter an Account Code using access codes To dial using the Account Code buttonVoluntary Account Codes Verified/Non-Verified Automatic Busy Redial To cancel Automatic Busy RedialTo activate Automatic Busy Redial Automatic Callback To cancel ACBTo set Automatic Callback To cancel background music on your telephone speaker To enable background music on your telephone speakerTo enable background music over your external paging speakers Background MusicSystem Call ForwardStation Station Call Forward Categories Call Forward SettingsTo use the Call Forward button sequence Station Call Forward Procedures+ + Call Forward ExamplesFeature Call Forward Procedure continuedAdvanced Operation Button SequenceFeature Call Forward Procedure continuedAdvanced Operation Button SequenceFeature Table 2 Call Forward Procedure continuedAdvanced Operation Button SequenceCall Park Orbits Call HistoryTo view Call History Group Pickup Call PickupTo park a call To retrieve a parked callTo perform Call Pickup Ringing, Page or Held Call PickupTo answer a waiting call by placing the current call on hold Call WaitingDirect Station Selection Buttons Hotline Direct Inward System Access DISATo connect directly to another station’s extension To set distinctive ringing CTX software R1.2 or lower Distinctive RingingTo set distinctive ringing CTX software R1.3 or higher To activate DND on your Primary extension Do Not DisturbTo activate DND on a non-Primary extension To deactivate DNDDoor Locks Setting DND for Another ExtensionTo activate DND for another extension To deactivate DND for another extensionTo answer a door phone call Door PhonesEmergency Call Echo CancellationEmergency Monitoring Station To call/monitor a door phoneLanguage Codes Emergency RingdownMicrophone Cut-Off To change the Language DisplayTo make an OCA call Off-hook Call AnnounceTo answer a Handset OCA call To answer a Speaker OCA callBusy Override Override CallsDo Not Disturb Override To use Busy OverrideDestination Restriction/Traveling Class Override Executive OverrideTo perform Executive Override To use Destination Restriction or Traveling Class OverrideTo perform Class of Service Override Class of Service OverridePaging Privacy OverrideAll Call Page Answering a PageEmergency Page To make an All Call PagePrivacy To set/cancel PrivacyRedial To use Privacy ReleaseSpeed Dial Making a Call Using Speed Dial6SGLDO2+QQQ To access the SD directories Accessing System SD and Personal SD DirectoriesStoring a System/Station Speed Dial Number DKT3014-SDL Name Storage Advanced Speed Dial OperationSpecial Characters Long SD NumbersTo change Tone Dialing Tone/Pulse DialingVoice Mail Soft Keys Voice Mail - Direct TransferTo transfer a call directly to Voice Mail VM Soft Keys for CTX Digital Telephones Advanced OperationDKT 3010 SD DKT 2010 SDSoft Keys for CTX Digital Telephones continued Advanced OperationDKT 3010 SD DKT 2010 SDSoft Keys for CTX Digital Telephones continued Advanced OperationDKT 3010 SD DKT 2010 SDSoft Keys for CTX Digital Telephones continued Advanced OperationDKT 3010 SD DKT 2010 SDTo record a call Call RecordingPause/Resume Recording Other Voice Mail FeaturesFeature Scroll DKT3014 LCD FeaturesDKT3014-SDL Telephone Strata CTX DKT/IPT Telephone 10/03Direct Station Selection Directory and Speed Dial ListingsInternal Directory and External Directory System Speed Dial and Personal Speed DialDKT3014 LCD Features To assign Station Speed Dial names Storing Personal Speed Dial Names4. Enter the telephone number to be stored. If Directory and Speed Dial Listings DKT3014 LCD FeaturesStrata CTX DKT/IPT Telephone 10/03 User Programming Programming Feature ButtonsUser Programming Mode Flexible Button CodesFeature Setting/Changing a Flexible Button’s FunctionFeature DQFHOChanging a One Touch Button One Touch ButtonsTo Use a One Touch Button Setting/Changing a Personal Speed Dial CodeSee “Storing a System/Station Speed Dial Number” on page +ROGFeature Access Codes Feature CodesFeature Feature Access Code SequencesFeature Feature Access Codes continuedFeature Access Code Sequences1 User ProgrammingFeature Feature Access Codes continuedFeature Access Code Sequences User ProgrammingFeature Table 13 Feature Access Codes continuedFeature Access Code Sequences Volume Control - BeepLED Indicators LED Indicator DetailsUser Programming Your Station GreenDADM/DSS Console Buttons and LEDs DADMDSS Buttons DSS ConsoleTransferring to an Idle Station Calling a StationTo transfer a call to an idle station Call Answering Outside Line Call Transfer with Camp-onSpeed Dial To transfer call to a busy stationCall Forward Override DSS Override PagingNight Transfer Button To override call forward with the console’s associated telephoneCentrex Application Centrex Feature ButtonsFlexible Directory Numbering Ringing RepeatCentrex Application Delayed RingingStrata CTX DKT/IPT Telephone 10/03 Button Labels Feature Button Definitions continued ODVK0VJDLW Button Labels3656 Feature Button Definitions continued8QORFNRRU 5HOHDVH&DOOButton Labels Delayed RingingStrata CTX DKT/IPT Telephone 10/03 IPT1020-SD Settings FB buttons for 20-button phones FB ButtonsFB buttons for 10-button phones IPT1020-SD Settings FB buttons for 14-button phonesFeature FB07 FB14 FB06 FB13 FB05 FB12 FB04 FB11 FB03 FB10 FB02 FB09 FB01 FB08IPT-to-IP Network Connection Instructions Initializing the IPT1020-SD9. Press % for BIPU IP address mode. Press one of the following IPT1020-SD Settings IP Telephone Start Up SequenceAction LCD IndicationIPT1020-SD Function Settings Viewing IPT1020-SD Terminal Information Setting the IPT1020-SD Headset Transmit VolumeIndex Page