Advanced Operation
Call Recording
Notes
The following notes apply to telephone systems that are networked. For instance, if your company is so large that some departments are connected to one system (node) and others are on another (either in the same building or in another city), the telephones on the other node are considered “remote” stations.
•When a station that started voice recording puts a line on hold
•When a remote station (on another node in the telephone system) starts voice recording, then puts the call on hold, if that call is picked up by another station, voice recording continues.
•When a local Attendant “splits” two callers that were conferenced, voice recording stops. When a remote Attendant “splits” two callers, voice recording is unaffected.
•If a recorded call is put on Line hold, voice recording stops when that held call is picked up by another station. When the held call is in a different node, voice recording is unaffected when the held call is picked up.
•ACD or Attendant call monitoring cannot be used if voice recording is taking place. Conversely, if ACD or Attendant call monitoring is taking place, you cannot use voice recording.
Pause/Resume Recording
You can pause the recording while continuing the conversation by pressing 365(6. The PS/RES LED flashes red. Your conversation is no longer being recorded.
To resume recording as part of the same message, press the 365(6 button again. You can pause and resume indefinitely throughout the conversation. The only limit may be a message length imposed by the voice mail system.
Other Voice Mail Features
Another voice mail feature lets you to include a voice mailbox in a conference call. See “Adding Voice Mail to a Conference” on page 15. For instructions on the Stratagy Voice Mail features, refer to the Stratagy Voice Processing User Guide.
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