Toshiba L500 For further information, please refer to , Operating Basics, You cannot access a

Troubleshooting

DVD Super Multi drive

For further information, please refer to Chapter 4, Operating Basics.

Problem	Procedure
You cannot access a	Make sure the drive's disc tray is securely closed -
CD/DVD in the drive	press it gently into the computer until it clicks into
	place.
	Open the drive's disc tray and ensure the CD or
	DVD is properly seated - it should lie flat with the
	label facing upwards.
	A foreign object in the drive's disc slot could
	block laser light from reading the CD or DVD -
	remove any foreign objects or obstructions that
	may be present.
	Check whether the CD or DVD is dirty - if it is,
	wipe it with a clean cloth lightly dipped in water or
	a neutral cleaner. Please refer to the Media care
	section in Chapter 4 for further details on
	cleaning the media.
Some CD/DVD/DVDs	The computer's software or hardware
run correctly, but others	configuration may be causing a problem. Ensure
do not	that these configurations match the requirements
	of the CD/DVD media (refer to the CD's or DVD's
	documentation if available).
	Check the type of CD or DVD media that you are
	using - the drive supports the following:
	DVD:	DVD-ROM, DVD-Video
	CD:	CD-DA, CD-Text, Photo CDTM
		(single/multi-session), CD-ROM Mode

1, Mode 2, CD-ROM XA Mode 2

(Form1, Form2), Enhanced CD (CD-

EXTRA), Addressing Method 2

User’s Manual 9-10