Toshiba SATELLITE PRO A120, Tecra A8 manual DVD Super Multi drive

Troubleshooting

Problem	Procedure
Cannot write correctly	If you have trouble writing, make sure you are
	observing the following precautions:
	■ Use only media recommended by TOSHIBA.
	■ Do not use the mouse or keyboard during
	writing.
	■ Use only the software supplied with the
	computer for recording.
	■ Do not run or start other software during
	writing.
	■ Do not jar the computer during writing.
	■ Do not connect/disconnect external devices
	or install/remove internal cards during writing.
	If problems persist, contact your dealer.

DVD Super Multi drive

For more information, refer to Chapter 4, Operating Basics.

Problem	Procedure
You cannot access	Make sure the drive’s disc tray is securely
a CD/DVD in the drive	closed.
	Press gently until it clicks into place.
	Check whether the drive power is on. If the
	power is off, click on the optical disk drive icon in
	the task tray and turn on the power.
	Open the disc tray and make sure the CD/DVD is
	properly seated. It should lie flat with the label
	facing up.
	A foreign object in the disc tray could block laser
	light from reading the CD/DVD. Make sure there
	is no obstruction. Remove any foreign object.
	Check whether the CD/DVD is dirty. If it is, wipe it
	with a clean cloth dipped in water or a neutral
	cleaner. Refer to the Media care section in
	Chapter 4 for details on cleaning.
Some CD/DVDs run	The software or hardware configuration may be
correctly, but others do	causing a problem. Make sure the hardware
not	configuration matches your software’s needs.
	Check the CD/DVD's documentation.

9-12 User’s Manual