Outside of Europe Singapore Spain | Toshiba SATELLITE PRO A120

Troubleshooting

	Outside of Europe	In Europe
	Singapore	Spain
	TOSHIBA Singapore Pte. Ltd.	TOSHIBA Information Systems,
	438B Alexandra Road #06-01	ESPAÑA
	438B Alexandra Road #06-01	Parque Empresarial San Fernando
	Alexandra Technopark	Parque Empresarial San Fernando
	Alexandra Technopark	Edificio Europa, la Planta,
	Singapore 119968	Edificio Europa, la Planta,
	Singapore 119968	Escalera A 28830 Madrid
		Escalera A 28830 Madrid

United States of America	United Kingdom
TOSHIBA America Information	TOSHIBA Information Systems
Systems, Inc.	(U.K.) Ltd.
9740 Irvine Boulevard	TOSHIBA Court
Irvine, California 92618	Weybridge Business Park
USA	Addlestone Road
	Weybridge, Surrey KT15 2UL

The Rest of Europe

TOSHIBA Europe (I.E.) GmbH

Geschäftsbereich,

Deutschland-Österreich

Hammfelddamm 8,

D-41460 Neuss, Germany

9-24	User’s Manual

Image 200

Toshiba SATELLITE PRO A120 Outside of Europe Singapore Spain, United States of America United Kingdom, Rest of Europe

Contents

User’s Manual Tecra A8 / Satellite Pro A120 Portable Personal Computer Trademarks CopyrightDisclaimer Contact FCC informationFCC conditions Conformity Statement EU Declaration of ConformityVcci Class B Information Modem warning notice Japan regulations Network Compatibility StatementRegion selection Redial Pursuant to FCC CFR 47, Part Type of service Telephone company proceduresIf problems arise Disconnection Instructions for IC CS-03 certified equipment Modem warning notice for Australia AT&F AT&W AT%TE=0 ATZ User’s Manual General conditions Following information is only for EU-member states Optical disc drive safety instructions Panasonic DVD Super Multi with Double Layer Recording UJ-841BTJ-J Teac DVD-ROM DV-28E-RT4 International precautions User’s Manual Xvii Xviii User’s Manual Manual contents Preface Conventions AbbreviationsIcons Keys Messages Key operationDisplay Preface Xxii User’s Manual Stress injury General PrecautionsCreating a computer-friendly environment Heat injury Pressure or impact damagePC card overheating Mobile phone Table of Contents Getting Started Xxvii Keyboard HW Setup Troubleshooting Legal Footnotes Table of Contents Xxxii User’s Manual Hardware Equipment checklistIntroduction Features SoftwareDocumentation Microsoft Windows XP Processor Legal Footnote CPU*1Memory Slots Power Legal Footnote Battery Life*3Legal Footnote General Main Memory*2 Disks Optical disk drive CD-ROM drive DVD-R DVD-RW DVD-RAM DVD-R DL DVD+R DVD+RW DVD+R DL Display Legal Footnote LCD*5Legal Footnote Graphics Processor Unit GPU*6 Keyboard Slots Multimedia Modem BluetoothCommunications Legal Footnote Wireless LAN*7 Wireless LANWireless Switch Special features Security Power on password Intelligent powerBattery save mode Panel power on/off Utilities Bluetooth Stack for Fn-esseToshiba , point to Utilities and click Fn-esse DVD Video Player Memory Boot Utility Point to Utilities and click SD Memory BootDiagnostic Tool Toshiba ConfigFree Toshiba Password AccessibilityToshiba Dual Pointing Device utility Toshiba Touchpad Options Introduction User’s Manual Grand Tour Legal Footnote Non-applicable Icons*8 Display latch System indicatorsVolume control PC card slot SD card slot Right side Link indicator PortDC in 15V jack Modem jack Serial port LAN active indicatorOrange Battery lock Battery release latchNotches Docking port Grand Tour Front with the display open Display hinge Fingerprint sensorLCD screen Stereo speakers Power button LCD Sensor switch Battery System indicatorsPower Numeric mode Keyboard indicatorsArrow mode Eject button USB floppy disk driveFloppy disk slot Optical disk drives Region codes for DVD drives and mediaWritable discs CDs Formats CD readDVD read Speed maximum CD read DVD read Speed maximum CD read CD-R write CD-RW write AC adaptor DVD Super Multi drive 12 The AC adaptor 3-pin plug Getting Started Connecting the AC adaptor Other Things to Note Connect the power cord to the AC adaptor Connecting the adaptor to the computer Opening the display Turning on the power Starting up for the first time Standby Mode Turning off the powerShut Down mode Boot mode Click start, click Turn Off Computer and click Stand By Benefits of standbyExecuting standby Hibernation Mode Benefits of Hibernation ModeStarting Hibernation Mode Standby limitations Automatic Hibernation Data save in Hibernation ModeRestarting the computer Create Optical Recovery Discs Restoring the preinstalled software from the Recovery HDD Getting Started Getting Started User’s Manual Toshiba Dual Pointing Device Using the Touch PadOperating Basics Using the AccuPoint AccuPoint precautionsReplacing the cap Double-click Tap twice Using the Fingerprint Sensor Points to note about the Fingerprint Sensor How to Delete the Fingerprint Data Points to note about the Fingerprint Utility Fingerprint Sensor Limitations Set Up Procedure Window Logon via Fingerprint AuthenticationFingerprint Registration Hints for Fingerprint Enrollment screen is displayed Fingerprint Authentication Procedure General Fingerprint Single Sign-on Feature How to Swipe the Finger Fingerprint utility limitations Disconnecting USB floppy disk drive Using the USB floppy disk driveConnecting USB floppy disk drive Using optical disk drives Loading discs Lay the CD/DVD, label side up, in the disc tray Removing discs Closing the CD/DVD disc tray How to remove CD/DVD when the disc tray will not open Writing CDs on DVD-ROM&CD-R/RW drive Ultra-Speed CD-RW Before writing or rewritingMulti-Speed and High-Speed CD-RW When writing or rewriting Writing CD/DVDs on DVD Super Multi drive Important message DisclaimersCD-RW Multi-Speed and High-Speed CD-RW Ultra-Speed DVD Specifications for Recordable Disc for General Version DVD-RW Operating Basics RecordNow! Basic for Toshiba Data Verification When using WinDVD Creator Platinum DLA for Toshiba Important information for use How to make a DVD-VideoHow to learn more about InterVideo WinDVD Creator Operating Basics Floppy disks Media careCD/DVDs Volume Control Sound systemMicrophone level Click Options and select Advanced Controls Click Advanced Modem Setting ConnectingProperties menu Modem Selection 10 Connecting the internal modem Wireless LAN Wireless communicationsDisconnecting Bluetooth wireless technology SecurityWorldwide operation Radio links BluetoothTM Stack for Windows by Toshiba Indicator status Indication Wireless communication switchWireless communication Indicator Connecting LAN cable LAN cable types Cleaning the computer Disconnecting LAN cable Using the Hard Disk Drive HDD Protection Moving the computer HDD Protection is disabled Taskbar Icon Detection Level Toshiba HDD Protection PropertiesHDD Protection HDD Protection Message DetailsDetection Level Amplification Heat dispersal Keyboard Typewriter keys Emulating keys on enhanced keyboard Function keys F1 … F12Soft keys Fn key combinations Hot keys Keyboard Keyboard Fn Sticky key Arrow mode Windows special keysKeypad overlay Turning on the overlays Numeric mode Temporarily using normal keyboard overlay onTemporarily using overlay overlay off Generating Ascii characters Temporarily changing modes Keyboard User’s Manual Power and Power-Up Modes Power conditions Power indicators Battery indicator DC in indicator Power indicatorNo light Blinking orange Battery pack Care and use of the battery pack Real Time Clock RTC battery Procedures Charging the batteries Charging time hours Battery charging noticeTime Monitoring battery capacity Maximizing battery operating time Retaining data with power off Retention time Replacing the battery pack Extending battery life Releasing the battery pack Toshiba Password Utility Separating the battery pack and battery cover Start All Programs Toshiba Utilities -Password Utility User PasswordUser Password field Disable button User Token fieldOwner String text box Start All Programs Toshiba Utilities SD Memory Card Format Supervisor Password \Program Files\Toshiba\Windows Utilities\SVPWTool\TOSPU.EXE Power-up modes Panel power on/offSystem Auto Off Windows utilities HW Setup window HW SetupAccessing HW Setup Setup Boot Priority Boot Priority Options Bar will appear only under the selected device Network Boot Protocol HDD Priority Options No Fn key equivalent Default External Keyboard Fn key CPU Device Config Device Configuration Starting the Bios Setup Program Configuring the Execute-Disable Bit CapabilityStarting and Ending the Bios Setup Program Ending the Bios Setup Program Ending the Bios Setup Program HalfwayCore Multi-Processing Virtualization Technology Execute-Disable Bit Capability Security controllerEnhanced C-States Clear TPM Owner Diagnostic Mode Beep VolumeDiagnostic test is disabled Diagnostic test is enabled Optional Devices Cards/memory PC card Inserting a PC card SD card Removing a PC card Removing an SD card Formatting an SD memory cardInserting an SD card Creation of a boot disk SD card care Memory expansion Installing a memory module Removing the memory module cover Removing a memory module Be sure that the cover is closed firmly Battery pack Removing the memory module Battery charger External monitor 16 Connecting the S-Video cable to the Video-out jack Select 1024 by 768, True Color 32 bit, 60 Hertz Changing the resolutionOpen Display properties and select the Settings tab Precautions Link IEEE1394 17 Connecting the i.LINK IEEE1394 cable into the computer Point to i.LINK IEEE1394 device and click Advanced Port Replicator III Plus 18 Connecting the serial connector to the serial port Serial port Security lock 19 Security lock Optional Devices User’s Manual Troubleshooting Problem solving process Preliminary checklist Analyzing the problem Hardware and system checklist System start-up Power Overheating power downProblem Procedure Self test ProblemProcedure AC powerBattery Be at the end of its operating life. Replace it Password ProblemKeyboard Real Time Clock Internal LCD display panel Hard disk drive CD-ROM DVD-ROM, DVD-Video DVD-ROM&CD-R/RW drive DVD Super Multi drive USB floppy disk drive SD card Touch Pad/AccuPoint PC cardDual Pointing Device USB mouse Click the Pointer Options tab Bios Beep Sounds USB device Memory expansion Sound system External monitor Link IEEE1394 device Modem Carrier Bluetooth LAN TV output signal Printer Recovery Discs Disposing of PC and PC batteries Before you call Where to writeToshiba support Rest of Europe Outside of Europe Singapore SpainUnited States of America United Kingdom Legal Footnotes CPU*1 Hard Disk Drive HDD Capacity*4 Battery Life*3General Main Memory*2 Wireless LAN*7 Graphics Processor Unit GPU*6Non-applicable Icons*8 Copy Protection*9 Legal Footnotes 10-4 User’s Manual Specifications Physical Dimensions Built-in Modem Impedance Error correcting Power supplyNetwork control unit NCU Communication Protocol Specifications User’s Manual Video modes Display Controller and ModesDisplay controller Video mode Type Resolution Character Colors Scanning Video modes VGAFrequency Pels Video Type Resolution Character Colors Scanning Mode Pels Vertical Hz Colors Frequency Hz*1 Video modes WXGA, Intel Celeron M Processor modelVertical Video modes WXGA, Intel Celeron M Processor model 640 16M/16M Video modes WXGA, Intel CoreTM Duo/Solo Processor model Video modes WXGA, Intel CoreTM Duo/Solo Processor model Video modes WXGA, Intel CoreTM Duo/Solo Processor model Display Controller and Modes User’s Manual AT Commands Repeat last command+++ Escape sequence ATXn Answer command Bn Communication standard settingEn Echo command Dn Dial Ln Monitor speaker volume Mn Monitor speaker modeHook control Request ID information Return on-line to data mode Modulation handshakeSelect pulse dialing Result code control Command Dial tone Busy Supported Result Code Detect Signal Select tone dialingVn DCE response format Result code selection, call progress monitoring Dial tone detect Busy tone detectZn Recall stored profile Cn Data Carrier Detect DCD control Load factory settings Dn DTR controlGn V.22bis guard tone control Kn Local flow control selection Tn Self-test commands Display Current ConfigurationStore current configuration Pn Select Pulse Dial Make/Break Ratio WW \Nn Error control mode selection Zn=x Store telephone number\Qn Local flow control selection \Vn Protocol result code View numbers in blacklist Cn Data compression control Registers Register valuesS0 Auto answer ring number ATSn? S3 Command line termination character user defined S1 Ring counterS2 AT escape character user defined S4 Response formatting character user defined S7 Connection completion time-out S5 Command line editing character user definedS6 Wait before dialing S12 Escape guard time S8 Comma pause timeS11 Dtmf dialing speed S37 Dial line rate AT command set result codes Result Code Numeric Description DELAYED*2 Registers User’s Manual Mode Function Transmission speed Table E-1 Result codes for a V.90 connection Connect 54666 EC AT Command User’s Manual Radio Characteristics Wireless LANCard Specifications Wireless Ieee 802.11 Channels Sets Revision B and G Supported Frequency Sub-bandsModulation Technique 122467*2 132472*2 Wireless Ieee 802.11 Channels Sets Revision a102457*1 5520 Bluetooth wireless technology Interoperability Appendix G Bluetooth wireless technology Interoperability Bluetooth wireless technology and your Health Regulatory statementsGeneral European Union EU and Efta USA-Federal Communications Commission FCC Taiwan Using BluetoothTM Card from Toshiba equipment in Japan Device Authorization Japan Approvals Institute for Telecommunications Equipment Bluetooth wireless technology Interoperability User’s Manual Europe AC Power Cord and ConnectorsCertification agencies Finland SwedenSwitzerland Germany Toshiba Anti-theft Protection Timer Appendix Toshiba Anti-theft Protection Timer User’s Manual Glossary Abbreviations Glossary Ascii Glossary-4 User’s Manual Glossary-5 Erase See delete Glossary-7 Glossary-8 User’s Manual Level 2 cache See cache Main board See motherboard Glossary-10 User’s Manual Glossary-11 Glossary-12 User’s Manual Glossary-13 Glossary Glossary-14 User’s Manual Index Index-2 User’s Manual User’s Manual Index-3 Index-4 User’s Manual User’s Manual Index-5 Index Index-6 User’s Manual