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Toshiba EM1-31074EE Troubleshooting, Before You Call for Service, Problems Solution, Supplied

Models: SL-9000-ESB SERIES EM1-31074EE EM1-31074

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18. TROUBLESHOOTING

18. TROUBLESHOOTING

18. TROUBLESHOOTING

WARNING!

This scale has been manufactured under strict quality control. If you have any trouble, however, DO NOT ATTEMPT TO FIX IT BY YOURSELF. Pull the power plug out of the outlet, and contact the TOSHIBA TEC Authorized Service representative.

Problems	Solution

“----” is displayed at	Was the power turned ON when something was on the platter?
power on.	→ Make sure nothing is on the platter and turn the power on again.
	Is the platter mounted correctly?

→Mount the platter correctly and turn the power on again.

Display unstable.

Is anything touching the platter?

→If so, remove it.

		Is the machine in a windy location?
		→ Avoid locations subject to the wind.

No print.	1.	Check that the media is loaded correctly.
	2.	Check whether the print head is set correctly or not.

Dots missing in the print.	Dirty print head. → Clean the print head.
	Call the TOSHIBA TEC Authorized Service representative if necessary.

Unclear (or blurred)	1.	Dirty print head. → Clean the print head.
printing.	2.	Poor media quality. → Change media type.

Power does not come	1.	Plug power cord into an AC socket.
on.	2.	Check the circuit breakers or fuses.
	3.	Plug another appliance into the AC socket to check if there is power
		supplied.
	Call the TOSHIBA TEC Authorized Service representative if necessary.

You see a raised nap	1.	Clean the cutter blades.
where the media has	2.	The blades are worn. → Call the TOSHIBA TEC Authorized Service
been cut.		representative.

Before You Call for Service

It is our primary concern to give you full satisfaction and better service. If, however, any problem arises in connection with the operation of this scale, please check the following points before calling for service:

A)Is the power plug fully plugged into an AC outlet?

B)Is the power turned ON?

C)Is AC power being properly supplied to the outlet? (Check it using another electric appliance.)

D)Check the circuit breaker.

E)Has there been a power failure of any sort?

F)Has the operation been carried out in the correct order?

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Toshiba EM1-31074EE Troubleshooting, Before You Call for Service, Problems Solution, Supplied, Been cut Representative

Contents

SL-9000-ESB Series Page Meanings of Each Symbol Safety Summary Precautions Page Page Table of Contents Operating Procedures Password SecuritySetting Password and Protect Menu Calling Menu by Entering Password Introduction Applicable Model Accessories9 0 0 0 3 0 M E S B U S Cassette SpecificationScale Option Appearance Main Power Switch Drawer I/FCMT/PL-3 I/F US Type DisplayCA Type QR Type Name of Key Function KEY LayoutProgramming Keyboard Programming Keyboard Function Used to set an auto code Inserts a space when entering charactersSets a block PLU # using the confirmation label procedure Displays the preceding PLU data Enters numeric data such as PLU #, unit price and tare Operation Keyboard and Speed KEY BoardOperation Keyboard Function Primary function Secondary function Selects the item for change Print/OFF Sets the quantity of commodity in by Count modePrints the customer label Displays the date Calls the PLU frequently used Issues a test labelAdjusts the zero point Issue. Optional key by initial setting Nutrition Setting Procedure Before OperationSpeed KEY SET Remote Display Installation Procedure Installation Procedure Level Adjustment Removal and Replacement of Media Removal and Replacement of Media Menu selection Outline of Operation How to access the Programming Menu Programming ProceduresHow to Select Menu and Item No Enter the Password ESB Limited Specification Title and Contents of Programming Menu TEC Store How to enter characters2nd line TEL Main Unit Price ChangeMenu Group Menu PLU Data Setting PLU# Preset TareT1.000 Quantity DEPT# Open PLU Data PLU#Open PLU Group Main Ingredient Message Nutrition Facts Additional Information Area 2~6 ~99999 or 0.0~999.9 Set the Daily Value Table Daily Value Max digits Contents of daily value Deleting Nutrition Data Memory file is sorted when a memory full error occursMemory file sort Group PLU Verifying Label Address Setting Grade Line Special Information Vendor Number Speed KEY SettingSetting Department/Vendor Number Department Number By pressing Key Print Format 22/38 Label Format Number Table POS Normal Mode ESB Limited Spec. Mode Menu Group Item No DATE/TIME Setting Key of the PL-3, then check whether the Save LED is on Error code during PL-3 operationPL-3 Operation Save Operable Inoperable Transmission Item ListClear ON-LINE/LOCAL Transmission Delay Time Table Example BAR Code FormatUPC # C C C C Flag PLU # UPC# PC/D Price WeightUPC# PC/D Additional 231 232 Enter the title # See NoteEnter the title. See Note Title No Format Additional 221 Time OUT Error Error message during data transmissionTransferring Logo Data Vendor Setting Idiom SettingDeleting a vendor number Key functions Free FormatEnter 11-31 B a C D Available format and print items for free format PRT For Setting Password and Protect Menu Password Security 13-2 REG Calling Menu by Entering Password How to access the REG., M.DOWN, or Rewrap menu Operating Procedures Sample label Weighing Operation FIX Price Operation for US Type only Sample label for US type Sample label for CA and QR type By Count Operation 14-5 Print Count Operation From the platter Labels are being issued Example B When operating in Fix or By Count mode Pre=1 PLU For Issuing Labels with NET Weight Statement for US Type only 14-10 Remove the commodity Together with the container TARE/SAVE Function Procedures Calling and Printing Grade Lines Weight Unit Price Or C Calling and Printing Logos Menu REG, M.DOWN, or Rewrap Mode WEIGH, FIX, or by Count Selecting Print Item and Adjusting the LCD Brightness Feed Date ChangePRT Batch Print Mode with 30 Items Run Assignment Changing a Unit Price and Calling G.Line/LOGO Preset Count Stopping or Canceling Label IssueVoid Floating Vendor Enter vendor # Receipt will be issuedPrice deletion Subtotal Total Operation How to access the Read or Reset menuReset READ5 RESET6 Grand Total Report Hourly Total ReportPLU Total Report Zone Total Ex. PLU Zone Total PLU #100~107 Vendor Total ReportIndividual Total Ex. Individual PLU Total PLU #100 Block Total Ex. UPC Block Total UPC #100100~100199 Programming Mode Error Message TableMessage Cause Solution Read and Reset Mode Label Issue Mode BAD Tape or CMT CMT Operation ModeMismatch Spec Mitting Data Clearance 0.5~0.8 mm Label Cutter Peel-off Plate Cleaning the Print Head Supplied TroubleshootingBefore You Call for Service Problems SolutionPage