Polycom VS4000 Diagnostics and General Troubleshooting

Diagnostics and GeneralTroubleshooting

This chapter covers the diagnostic screens of your ViewStationEX,

ViewStationFX, or VS4000 system. It is organized by category to help you

troubleshoot any issue.

Diagnostic tools are available via the system itself and the system’s web server. To

connect to your system’s web server and troubleshoot via the web, enter your

system’s IP address in a web browser and browse to the required diagnostic tool.

What’s in this Chapter? Page

Sending a Message 7-2

System Management Screens Quick Reference 7-2

Diagnostics Screens 7-3

Indicators 7-8

General Troubleshooting 7-11

How to Contact Technical Support 7-25

Contents

Main Trademark Information Patent Information Contents Chapter 1 - Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Chapter 2 - Setting Up Your System Hardware Chapter 3 - Configuring Network Use Chapter 4 - Designing the User Experience Chapter 5 - Managing the System Remotely Chapter 6 - System Usage and Statistics Chapter 7 - Diagnostics and General Troubleshooting Page About this Guide Page Introducing the ViewStation EX, ViewStation FX, and VS4000 Systems Key Features Breakthrough Video Quality Industry-Leading Audio Quality AES Encryption Support Additional Security Features Easy Calling Rich Conference Experience Enhanced User Experience Network Flexibility Remote Management Easy Installation Standard System Components Main System Remote Control Main Camera Microphone Power Su pply Hardware Kit The hardware kit that comes with the system includes: Cables Page Documentation Optional System Components Network Interface Modules Additional Microphone Pod Visual Concert FX Document Camera or Other Additional Camera Additional Monitor VCR Projector Other Optional Components Setting Up Your System Hardware Standar d System Se t-up Positioning the Main System Main Camera To connect a Polycom PowerCam to the VS4000: Main Monitor To connect a monitor to a VS4000 system: Enhanced VS4000 or Original VS4000 or Chapter 2 - Setting Up Your System Hardware Microphone For best audio, place the microphone pod: VS4000 will be directed into the microphone elements properly, Power Su pply Remote Control Optional Equipment Set-up Network Interface Modules ISDN Network Hardware Checklist Quad BRI Network Interface Module Administrators Guide for ViewStationEX, ViewStation FX, and VS4000 2-12 www.polycom.com/videodocumentation VS4000 4. If you are using an NT-1 device, connect it to the ISDN network. System side Quad BRI PRI Network Interface Module Page V.35/RS-449/RS-530 Network Interface Module 3. Connect the network side of the network interface module to the data communications equipment. Additional Microphone Pod Visual Concert FX Page Document Camera or Other Additional Camera To connect a document camera: To connect an additional PowerCam: To connect an additional PTZ camera other than PowerCam: Additional Monitor To connect an additional TV monitor: VS4000 Administrators Guide for ViewStationEX, ViewStation FX, and VS4000 2-22 www.polycom.com/videodocumentation ViewStation EX ViewStation FX VS4000 XVGA Monitor and VS4000 XVGA Monitor XVGA Monitor Projector VCR Page Other Optional Components Page Configuring Network Use Getting the Network Ready Network Connectivity Checklist Using the Setup Wizard Configuring Video Call Preferences 3. If you enabled both ISDN and IP calling, select Next and configure these settings: Configuring IP Calling Configuring LAN Support Page Configuring the System for Use with a Firewall or NAT Configure the system for specific products as follows: Specifying H.323 Settings Configuring Dialing Speeds Configuring the System to Use a Gatekeeper Configuring the System to Use a Gateway Specifying Quality of Service Configuring ISDN Support Configuring Inverse Multiplexer (IMUX) Settings Page Configuring the Quad BRI Network Interface Configuring the PRI Network Interface 3. Select Advanced PRI Setup and configure these settings: Page Configuring the Serial V.35/RS-449/RS-530 Network Interface Page Page To configure crypto resync: 1. Go to System Info > Admin Setup > Security > Crypto Resync. Configuring the Global Address Book Configuring the Global Address Book Server Settings Setting Global Address Book Preferences Configuring the System for Use on a Private Network Setting the Dialing Rules 3. Go to System Info > Admin Setup > LAN/H.323 > Global Address > Dialing Rules 2: Placing a Test Call Keeping your Software Current The following table describes how to update your system. The following diagram shows the overall process of updating software. Page Page Designing the User Experience Managing User Access to Settings and Features Setting the Admin Password Screens that Require the Admin Password for Access Letting Users Customize the Workspace Limiting What Users Can Do With the System Designing Video and Audio Behaviors Configuring Camera Settings Configuring TV Monitors Configuring the Content Display Page Configuring a VCR to Record Calls Configuring Telephone and Audio Settings 1. Go to System Info > Admin Setup > Phone/Audio. Configuring for Use with a Touch Panel Control 1. Go to System Info > Admin Setup > Software/Hardware > RS-232. Displaying Closed Captions Configuring Data Conferences and Streaming Calls Configuring Data Conferences Configuring and Starting Streaming Calls Page Page Designing General System Behaviors Configuring General Setup 3. Select and configure these settings: Configuring Multipoint Calling Entering a multipoint software registration key (ViewStation EX only) Including more than three other sites in a cascaded call Configuring multipoint settings Configuring with PathNavigators Conference on Demand feature Setting the Call Answering Mode Configuring AES Encryption Setting Passwords and Security Options Setting System Time Helping Users Get Started Page Managing the System Remotely Using the Web Interface Using the PMAC Wizard Using the Address Book Utility Adding or editing address book entries Maintaining address book entries on systems Maintaining address book files on your PC Using the System with GMS Page Page Setting Up SNMP Page System Usage and Statistics System Information Network Statistics and Advanced Statistics Call Status Page Call Log Information in the CDR Page Call Detail Report (CDR) Archives Page Diagnostics and General Troubleshooting Sending a Message System Management Screens Quick Reference Diagnostics Screens Page Page Page Page Indicators System Lights Network Line Check Icons Network Interface Lights The Quad BRI network interface has a green light and a yellow light for each BRI channel. Page General Troubleshooting Critical Problems Page Page Severe Problems Page Page Page Moderate Iss ues The problems in this section interfere with or prevent meaningful communication in a call. Minor Issues Page Page Page Page Normal System Behaviors The following behaviors are part of the systems normal operation: How to Contact Technical Support Page Page Predeployment Planning ISDN Provisioning ISDN PRI The PRI T1 needs to be provisioned for the ViewStationFX and VS4000 systems as follows: ISDN BRI Page Installing the Quad BRI network interface outside the conference room B Network Configuration Notes Predeployment Worksheet Page Page C Troubleshooting Notes Q.850 Cause Codes Page Page Page Page Page Safety and Legal Notices Important Safeguards License Restrictions Warranty Limitation of Remedies and Damages Warning USA and Canadian Regulatory Notices FCC Notice EEA Regulatory Notices CE Mark Declaration of Conformity: Konformitetserklring: Konformittserklrung: Page Page Page Index A B C Page D E F G H I J L M N O P Q R S T U V W