Release March 2004 Edition 3725-21650-001/A
 Trademark Information
 Contents
 Configuring Network Use
 Managing the System Remotely
 How to Contact Technical Support By Telephone By Internet
Predeployment Planning Isdn Provisioning
Predeployment Worksheet
Cause Codes
 About this Guide
Page
 Introducing ViewStation EX, ViewStation FX VS4000 Systems
What’s in this chapter?
 Key Features
Breakthrough Video Quality
Industry-Leading Audio Quality
AES Encryption Support
 Rich Conference Experience
Additional Security Features
Easy Calling
 Enhanced User Experience
Network Flexibility
 Easy Installation
Remote Management
 Main System
Remote Control
Standard System Components
 Microphone
Power Supply
Main Camera
 Hardware Kit
Cables
Hardware kit that comes with the system includes
System Description
 Cable Name System Description
 Documentation
 Optional System Components
Network Interface Modules
Additional Microphone Pod
Network Interface Module System Description
 Visual Concert FX
Document Camera or Other Additional Camera
 System Number of Monitors Type of Monitors
Additional Monitor
Projector
 Other Optional Components
 Setting Up Your System Hardware
 To position the system
Standard System Set-up
Positioning the Main System
 Setting Up Your System Hardware
 To connect a Polycom PowerCam to the VS4000
Original VS4000 Enhanced VS4000
 Monitor Video Audio Composite Outputs
Main Monitor
ViewStation EX ViewStation FX
 To connect a monitor to a VS4000 system
 Microphone
To connect a microphone pod
Microphone VS4000
 To connect the power supply
Power
 To install batteries in the remote control
 Optional Equipment Set-up
 Isdn Network Hardware Checklist
If your Isdn network is You will need
 Network interface
To install a Quad BRI network interface module
Quad BRI System side ViewStation EX ViewStation FX
 PRI Network Interface Module
 To install the PRI network interface module
System side ViewStation EX ViewStation FX
 To install a V.35/RS-449/RS-530 network interface module
35/RS-449/RS-530 System side ViewStation EX ViewStation FX
 You can connect an additional microphone pod to the system
To connect an additional microphone pod
 To connect a Visual Concert FX
Visual Concert FX System ViewStation EX ViewStation FX
 To connect a document camera
To a ViewStation EX or ViewStation FX To a VS4000 system
 To connect an additional PowerCam
To a ViewStation FX system To a VS4000 system
Original VS4000Connect an S-video
Enhanced VS4000 Connect an
 To connect an additional PTZ camera other than PowerCam
Camera Enhanced VS4000 Connect an
Camera 4 Y
Camera 4 Control
 To connect an additional TV monitor
Monitor 3 S-Video
ViewStation FX only
Monitor 2, 3, 4 Y Video Monitor 2, 3, 4 C
 ViewStation EX VS4000 ViewStation FX
Xvga Monitor VS4000
 To connect a projector
 To connect a VCR to play
To connect a VCR to record
Inputs
Outputs VS4000
 Other Optional Components
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 Configuring Network Use
 This information Should be provided by your
Network Connectivity Checklist
Getting the Network Ready
 Using the Setup Wizard
To access the system using the web interface
 Configuring Video Call Preferences
To configure video call preferences
Configure these settings
Setting Description
 Configuring IP Calling
Configuring LAN Support
To configure LAN support
Go to System Info Admin Setup LAN/H.323 LAN/Intranet LAN
 To configure Advanced LAN properties
 Configuring the System for Use with a Firewall or NAT
To set up the system to work with a firewall or NAT
 Configure the system for specific products as follows
 Go to System Info Admin Setup LAN/H.323 H.323 Setup
Specifying H.323 Settings
To specify H.323 Settings
 Configuring Dialing Speeds
Configuring the System to Use a Gatekeeper
To configure the dialing speeds available to users
To configure the system to use a gatekeeper
 Go to System Info Admin Setup LAN/H.323 H.323 Gateway
Configuring the System to Use a Gateway
To configure the system to use a gateway
 Specifying Quality of Service
To specify the Quality of Service
Go to System Info Admin Setup LAN/H.323 QOS
IP Precedence Diffserv
 Configuring Isdn Support
Configuring Inverse Multiplexer Imux Settings
 To configure Inverse Multiplexer Imux settings
Go to System Info Admin Setup Video Network Imux
Choose Then do this
Select Start
 Configuring the Quad BRI Network Interface
Configuring the PRI Network Interface
To configure the Isdn Network settings
Go to System Info Admin Setup Video Network Isdn Network
 To set up PRI network support
Select Advanced PRI Setup and configure these settings
 You can view the following read-only information
To configure the PRI channels
To access PRI Information
 Go to System Info Admin Setup Video Network Video Network
Configuring the Serial V.35/RS-449/RS-530 Network Interface
To configure serial video network settings
 To configure serial interface control signals
Go to System Info Admin Settings Video Network Advanced
Select Advanced Dialing and configure these settings
To choose a calling profile for the connected equipment
 To select dialing speeds
To configure Broadcast Mode settings
Select Broadcast Mode Setup and configure these settings
 To configure crypto resync
Go to System Info Admin Setup Security Crypto Resync
 To configure the Global Address Book Server settings
Configuring the Global Address Book
Configuring the Global Address Book Server Settings
 Gateway Number Type Possible Alias
Setting Global Address Book Preferences
To set the Global Address Book preferences
 Configuring the System for Use on a Private Network
Select OneDial Preferences and configure these settings
To configure the system for a Private Network
Enter the Private Network Numbers for each line
 Setting the Dialing Rules
Configure these Dialing Rules
Country specified in System Info Admin Setup General
Settings Country
 Numbers from the Global Directory
 If you have trouble making video calls
Placing a Test Call
To place a test call
 Following table describes how to update your system
Update your system Update additional systems
Keeping your Software Current
To complete this task This way Do this
 Admin Setup LAN/H.323 LAN/Intranet
Setting will not take effect if the system is
If the system has previously been configured
Client when it is connected to a LAN
 Setting will not take effect if the system
Configured as a Dhcp server, it reverts to
Being a Dhcp client when it is connected to
Administrator password
 Designing the User Experience
 Managing User Access to Settings and Features
Setting the Admin Password
To set or change the Admin Password
To reset a forgotten Admin Password
 Screens that Require the Admin Password for Access
VCR
 Go to System Info Admin Setup General Setup, then select
Letting Users Customize the Workspace
 Designing Video and Audio Behaviors
Limiting What Users Can Do With the System
 Configuring Camera Settings
To configure camera settings
Go to System Info Admin Setup Video/Cameras Cameras
To set up cameras VS4000 only
 Go to System Info Admin Setup Video/Cameras TV Monitors
Configuring TV Monitors
To configure TV monitors
 Configuring the Content Display
To configure the content display
Send content when PC connected Specifies whether to
VGA Output with No Graphics Specify screen appearance
 To configure VGA Input Calibration
Go to System Info Admin Setup Video/Cameras VGA Input
 Go to System Info Admin Setup Video/Cameras VCR
Configuring a VCR to Record Calls
To configure call recording with a VCR
 Configuring Telephone and Audio Settings
Configuring for Use with a Touch Panel Control
Go to System Info Admin Setup Phone/Audio
Go to System Info Admin Setup Software/Hardware RS-232
 Log in using this information
Displaying Closed Captions
To supply closed captions for a conference
Click Show Closed Caption
 Configuring Data Conferences and Streaming Calls
Configuring Data Conferences
Configuring and Starting Streaming Calls
To configure a data conference
 Press Call Hang Up on the remote control
To stream a conference
To stop streaming a conference
Select Call Type Select Stop Streaming
 To stream a conference using the web interface
To view a streamed conference
Click View a Meeting
Click View Streaming Video
 Configuring General Setup
Go to System Info Admin Setup General Setup
Designing General System Behaviors
For information about See
 Select and configure these settings
 Configuring Multipoint Calling
Enter the multipoint key provided
 Site Originating system site
To place a cascaded call
Site
 To configure multipoint video
Go to System Info Admin Setup Video Network Multipoint Setup
 Setting the Call Answering Mode
To set the call answer mode
 Enter the AES encryption key provided
Configuring AES Encryption
Under Encryption, configure these settings
 Setting Passwords and Security Options
 Setting System Time
Go to System Info Admin Setup LAN/H.323 NTP Setup
 Helping Users Get Started
Page
 Managing the System Remotely
 Internet Explorer Netscape
Using the Web Interface
To configure your browser to use the web interface
 Using the Pmac Wizard
 Using the Address Book Utility
Adding or editing address book entries
Maintaining address book entries on systems
To add or edit entries
 Maintaining address book files on your PC
To transfer address book entries between systems
To save address book files to your PC
To upload a previously-saved file
 Go to System Info Admin Setup LAN/H.323 Global Management
Using the System with GMS
To configure Global Management settings and servers
 Validate Account Number
 To configure Global Management contact information
Help and select Technical Support
 Go to System Info Admin Settings LAN/H.323 Snmp
Setting Up Snmp
To configure the ViewStation system for Snmp Management
Page
 System Usage and Statistics
 To view the System Information screen
Select Set Up System to view the System Information screen
System Information
 Network Statistics and Advanced Statistics
Call Status
To view the Network Statistics
To view the Advanced Network Statistics
 Go to System Info Diagnostics Call Status
To view the Call Status
 Call Log
Information in the CDR
To view the CDR via the web interface
Data Description
 Same conference ID
 Call Detail Report CDR Archives
To get a CDR
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 Diagnostics and General Troubleshooting
 Go to Set Up System Diagnostics Send Message
Sending a Message
System Management Screens Quick Reference
To send a message via the web interface
 Diagnostics Screens
To access the Diagnostics screens on the system
Go to System Info Diagnostics
To access the Diagnostics screens from the web interface
 Call Status screen
Call Status
Call Log screen
Call Log
 Near End Loop test On the Diagnostics screen
Color Bar test On the Diagnostics screen
IP Connectivity Tools
Select Near End Loop
 Generate Tone test
Select Test System Audio
Audio Meter screen
Select Audio Meter
 Operation At the system ViewStation web interface
 Indicators
When the system displays It means
System Lights
Network Line Check Icons
 When the Quad BRI network Interface module displays It means
Network Interface Lights
 Updated a few seconds
 Symptom System Cause Solution
General Troubleshooting
Critical Problems
 Warranty
Fuse will void the equipment
 Rear panel, cable adapter,
 Severe Problems
 Symptom System Cause Solution
 Troubleshooting Notes on page C-1
 Speeds screen
Diagnostics Ping to determine
Settings Video Network Dialing
 Mute icon
Moderate Issues
Diagnostics Audio. You should hear
 Minor Issues
Dhcp Client is on and no
 Audio system
 TV Monitors screen
On the Diagnostics Call
Admin Settings Video/Cameras
 System Info Admin Setup Video/Cameras Cameras screen
 Disconnect
 Normal System Behaviors
System Behavior Meaning
 How to Contact Technical Support
By Telephone
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 Installation Notes
What’s in this Appendix?
 Predeployment Planning
Parameter Maximum recommended value
 Isdn Provisioning
Isdn PRI
 Isdn BRI
 Appendix a Installation Notes
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 Network Configuration Notes
 Predeployment Worksheet
 If using Global Management Server
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 Code Cause Definition
Troubleshooting Notes
Cause Codes
 Status Inquiry
 To it
 Was not a suspended call pending. This might be a
 An unspecified D-channel error when no other standard
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 Safety and Legal Notices
Important Safeguards
 Limitation of Remedies and Damages
 EEA Regulatory Notices
 Australia
 Japan Underwriters Laboratories Statement
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 Index
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CSU
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