Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000

Moderate Issues

The problems in this section interfere with or prevent meaningful communication in a call.

Symptom

System

Cause

Solution

 

 

 

 

No audio in a call

All

The far site is muted.

Look for the far site Mute icon. Ask the

 

 

 

far site to unmute the microphone.

 

 

 

Note: The far site’s microphone may be

 

 

 

muted even if you do not see a far site

 

 

 

Mute icon.

 

 

 

 

 

 

The volume is turned all the

Check the monitor’s or external audio

 

 

way down on the monitor or

system’s volume setting. Then check

 

 

external audio system.

the system’s audio output using the

 

 

 

Speaker Test screen under

 

 

 

Diagnostics > Audio. You should hear

 

 

 

a 400 Hz tone.

 

 

 

 

 

 

The system’s audio outputs

Check the system’s audio connections

 

 

are not connected properly.

to the monitor, or to the external audio

 

 

 

system if one is connected.

 

 

 

Verify that the system is connected to

 

 

 

the correct audio connectors on the

 

 

 

monitor.

 

 

 

 

 

 

The far site’s microphones are

Ensure that each person who speaks is

 

 

not placed correctly.

facing a microphone and is close

 

 

 

enough to it.

 

 

 

 

 

 

The far site’s microphone is

Ask the far site to check the cable to the

 

 

not connected or does not

microphone.

 

 

have power.

 

 

 

 

 

 

 

Too many line errors

Try the call again later.

 

 

 

 

In a multipoint call,

All

The far site system has

Use a different call speed to call the

the system displays a

 

connected by audio only.

site, or ask the participants at that site

picture of a

 

This happens if the far site

to call your system at a different call

telephone instead of

 

speed.

 

system cannot connect at the

video from one of the

 

 

 

correct bandwidth.

 

far sites.

 

 

 

 

 

 

 

 

 

The far site cannot

All

Microphone is muted

Unmute the microphone

hear you.

 

 

 

 

Microphone is not connected,

Check to be sure the microphone is

 

 

 

 

or is connected incorrectly

installed correctly.

 

 

 

 

 

 

Microphone does not work

Contact your Polycom reseller.

 

 

 

 

7-18

www.polycom.com/videodocumentation

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Polycom VS4000 manual Moderate Issues, Mute icon, Diagnostics Audio. You should hear
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VS4000 specifications

The Polycom VS4000 is a versatile video conferencing system designed to enhance the quality and effectiveness of real-time communication for businesses of various sizes. Known for its high-definition video and audio capabilities, the VS4000 aims to deliver an immersive communication experience that fosters collaboration and efficiency.

One of the standout features of the Polycom VS4000 is its support for high-definition video resolutions, which can range up to 1080p. This ensures that users experience crystal-clear visuals during calls, allowing for better engagement and understanding. In addition to video clarity, the VS4000 incorporates Polycom's renowned audio technology, including Acoustic Clarity and NoiseBlock, which work together to provide exceptional sound quality. This means that conversations feel natural and in-person, minimizing the typical distractions found in conventional audio systems.

Another key characteristic of the Polycom VS4000 is its scalability. This system can accommodate various configurations, making it ideal for small huddle rooms, larger conference rooms, or even enterprise-level deployments. Its modularity allows users to integrate the VS4000 with an array of peripherals, such as cameras, microphones, and display equipment, providing flexibility to tailor the setup based on specific requirements.

Interoperability is another significant advantage of the Polycom VS4000. The system is compliant with various industry standards, which enables seamless integration with different video conferencing solutions and platforms. This feature is increasingly vital in today's multi-vendor environments, where companies often utilize various technologies across their organization.

The VS4000 also includes advanced features such as multi-site conferencing and content sharing capabilities. Users can connect with multiple participants in different locations while sharing presentations, documents, and other materials in real-time. This functionality enhances collaboration and ensures that all participants have access to the same information, regardless of their location.

Moreover, the Polycom VS4000 supports the use of the Polycom RealPresence platform, enabling additional functionalities such as cloud services and enhanced security features. The system ensures that both the data and communications remain secure, addressing growing concerns about privacy in corporate communications.

In conclusion, the Polycom VS4000 is a powerful video conferencing solution that combines advanced technologies with user-friendly features. Its high-definition video and audio quality, scalability, interoperability, and collaboration tools make it an attractive choice for businesses looking to improve their communication strategies and strengthen team interactions. Whether in a small meeting room or a large corporate office, the Polycom VS4000 provides a reliable and state-of-the-art conferencing experience.
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