Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000

Symptom

System

Cause

Solution

 

 

 

 

Near-site camera

All

You are attempting to move a

Make sure you have selected a

does not pan or tilt.

 

camera that does not have

pan/tilt/zoom camera.

 

 

pan/tilt/zoom capabilities.

 

 

 

 

 

 

 

Camera control cable is not

Check that the camera is connected

 

 

connected properly.

according to the instructions in Main

 

 

 

Camera on page 2-3or Document

 

 

 

Camera or Other Additional Camera on

 

 

 

page 2-18.

 

 

 

 

Cannot select near

VS4000

Camera has been disabled in

Enable the camera.

camera

 

System Info > Admin

 

 

 

Setup > Video/Cameras >

 

 

 

Cameras screen.

 

 

 

 

 

Camera voice

All

Participants at the far site have

Camera tracking is turned off when the

tracking is not

 

been controlling your camera.

near or far site moves your camera.

working properly.

 

 

Press the AUTO button on the remote

 

 

 

control to restore tracking.

 

 

 

 

 

 

Someone at the far site is

The camera stops tracking when

 

 

speaking, or the far site is

participants at the far site begin

 

 

noisy.

speaking. This prevents the camera

 

 

 

from pointing to your monitor or audio

 

 

 

system.

 

 

 

If the problem is background noise at

 

 

 

the far site, try setting the system to

 

 

 

track to camera presets.

 

 

 

 

 

 

More than one person at the

Reduce the noise in the room.

 

 

near site is speaking, or the

 

 

 

near site is noisy.

 

 

 

 

 

 

 

The room setup interferes with

Consider room treatments that provide

 

 

voice tracking. Large windows,

acoustic damping, such as carpeting

 

 

uncarpeted floors, and the

and curtains.

 

 

way the unit is mounted on a

 

 

 

wall or alcove can interfere

 

 

 

with voice tracking.

 

 

 

 

 

PowerPoint

All

Wrong version of Microsoft

Use a current version of Microsoft

presentation does

 

Office.

Office.

not export.

 

 

 

 

Insufficient disk space.

Slides are stored in the

 

 

 

 

 

Windows\Temp directory on your PC.

 

 

 

Create more room on your PC.

 

 

 

 

 

 

There are too many

Delete some presentations from the

 

 

presentations on the system.

system and restart the system.

 

 

Only eight presentations are

 

 

 

allowed.

 

 

 

 

 

 

 

The presentation is too large.

Separate your presentation into two

 

 

 

smaller presentations.

 

 

 

 

7-22

www.polycom.com/videodocumentation

Page 143 Page 145
Page 144
Image 144
Polycom VS4000 manual System Info Admin Setup Video/Cameras Cameras screen
Page 143 Page 145

VS4000 specifications

The Polycom VS4000 is a versatile video conferencing system designed to enhance the quality and effectiveness of real-time communication for businesses of various sizes. Known for its high-definition video and audio capabilities, the VS4000 aims to deliver an immersive communication experience that fosters collaboration and efficiency.

One of the standout features of the Polycom VS4000 is its support for high-definition video resolutions, which can range up to 1080p. This ensures that users experience crystal-clear visuals during calls, allowing for better engagement and understanding. In addition to video clarity, the VS4000 incorporates Polycom's renowned audio technology, including Acoustic Clarity and NoiseBlock, which work together to provide exceptional sound quality. This means that conversations feel natural and in-person, minimizing the typical distractions found in conventional audio systems.

Another key characteristic of the Polycom VS4000 is its scalability. This system can accommodate various configurations, making it ideal for small huddle rooms, larger conference rooms, or even enterprise-level deployments. Its modularity allows users to integrate the VS4000 with an array of peripherals, such as cameras, microphones, and display equipment, providing flexibility to tailor the setup based on specific requirements.

Interoperability is another significant advantage of the Polycom VS4000. The system is compliant with various industry standards, which enables seamless integration with different video conferencing solutions and platforms. This feature is increasingly vital in today's multi-vendor environments, where companies often utilize various technologies across their organization.

The VS4000 also includes advanced features such as multi-site conferencing and content sharing capabilities. Users can connect with multiple participants in different locations while sharing presentations, documents, and other materials in real-time. This functionality enhances collaboration and ensures that all participants have access to the same information, regardless of their location.

Moreover, the Polycom VS4000 supports the use of the Polycom RealPresence platform, enabling additional functionalities such as cloud services and enhanced security features. The system ensures that both the data and communications remain secure, addressing growing concerns about privacy in corporate communications.

In conclusion, the Polycom VS4000 is a powerful video conferencing solution that combines advanced technologies with user-friendly features. Its high-definition video and audio quality, scalability, interoperability, and collaboration tools make it an attractive choice for businesses looking to improve their communication strategies and strengthen team interactions. Whether in a small meeting room or a large corporate office, the Polycom VS4000 provides a reliable and state-of-the-art conferencing experience.
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