Administrator’s Guide for ViewStation EX, ViewStation FX, and VS4000

Symptom

System

Cause

Solution

 

 

 

 

Not enough audio

All

The volume is set too low on

Turn up the volume using the remote

volume during a call.

 

the system.

control.

 

 

 

 

 

 

The volume is set too low on

Turn up the volume on the monitor or

 

 

the monitor or external audio

external audio system.

 

 

system.

 

 

 

 

 

 

 

The microphone pod is too far

Move the microphone pod closer to the

 

 

from the people speaking.

person who is speaking.

 

 

 

 

Incoming call ring

All

The sound effects volume is

Adjust the sound effects volume on the

and other sound

 

not set at the desired level.

Audio Settings screen. If you do not

effects are too loud or

 

 

want to hear sound effects, set the

too soft.

 

 

volume to 0.

 

 

 

 

The system start-up

ViewStation EX

The monitor cable’s audio

Verify that the monitor is connected

music plays through

ViewStation FX

connectors are not connected

correctly according to the installation

the system’s built-in

 

properly.

procedures in Main Monitor on

speaker but not

 

 

page 2-5

through the monitor

 

 

 

 

The monitor’s volume is

Turn up the volume on the monitor.

speaker.

 

 

turned all the way down.

 

 

 

 

 

 

 

 

An echo is heard at

All

The far site’s microphone is

At the far site, make sure the

the near site when

 

too close to the audio speaker.

microphone is placed away from the

speaking.

 

 

audio speaker.

 

 

 

 

 

 

The far site audio volume may

Turn down the audio volume at the far

 

 

be too loud.

site.

 

 

 

 

You can hear yourself

All

The monitor or external audio

Verify that all equipment is connected

on your system’s

 

system is connected to the

correctly according to the installation

monitor or external

 

VCR audio output.

procedures in Setting Up Your System

audio system.

 

 

Hardware on page 2-1

 

 

 

 

The audio sounds

 

The wireless microphone is

Turn down the volume on the wireless

distorted when the

 

overdriving the system’s audio

microphone.

person speaking is

 

input.

 

using a wireless

 

 

 

microphone.

 

 

 

 

 

 

 

Call participants

All

The VCR is not selected.

Select the VCR (Camera 3):

cannot see or hear

 

 

Press Near twice, and selecting the

what is being played

 

 

 

 

VCR icon.

on the VCR.

 

 

 

 

 

 

 

The VCR is not set up

Check that the VCR is connected

 

 

correctly.

according to the instructions in

 

 

 

Optional Equipment Setup for VCR on

 

 

 

page 2-23.

 

 

 

Refer to the manufacturer’s instructions

 

 

 

to set up the VCR correctly.

 

 

 

 

The picture is blank

All

The system goes into sleep

Pick up the remote control to bring the

on the main monitor.

 

mode after a period of

system out of sleep mode.

 

 

inactivity.

 

 

 

 

 

7-20

www.polycom.com/videodocumentation

Page 142
Image 142
Polycom VS4000 manual Audio system

VS4000 specifications

The Polycom VS4000 is a versatile video conferencing system designed to enhance the quality and effectiveness of real-time communication for businesses of various sizes. Known for its high-definition video and audio capabilities, the VS4000 aims to deliver an immersive communication experience that fosters collaboration and efficiency.

One of the standout features of the Polycom VS4000 is its support for high-definition video resolutions, which can range up to 1080p. This ensures that users experience crystal-clear visuals during calls, allowing for better engagement and understanding. In addition to video clarity, the VS4000 incorporates Polycom's renowned audio technology, including Acoustic Clarity and NoiseBlock, which work together to provide exceptional sound quality. This means that conversations feel natural and in-person, minimizing the typical distractions found in conventional audio systems.

Another key characteristic of the Polycom VS4000 is its scalability. This system can accommodate various configurations, making it ideal for small huddle rooms, larger conference rooms, or even enterprise-level deployments. Its modularity allows users to integrate the VS4000 with an array of peripherals, such as cameras, microphones, and display equipment, providing flexibility to tailor the setup based on specific requirements.

Interoperability is another significant advantage of the Polycom VS4000. The system is compliant with various industry standards, which enables seamless integration with different video conferencing solutions and platforms. This feature is increasingly vital in today's multi-vendor environments, where companies often utilize various technologies across their organization.

The VS4000 also includes advanced features such as multi-site conferencing and content sharing capabilities. Users can connect with multiple participants in different locations while sharing presentations, documents, and other materials in real-time. This functionality enhances collaboration and ensures that all participants have access to the same information, regardless of their location.

Moreover, the Polycom VS4000 supports the use of the Polycom RealPresence platform, enabling additional functionalities such as cloud services and enhanced security features. The system ensures that both the data and communications remain secure, addressing growing concerns about privacy in corporate communications.

In conclusion, the Polycom VS4000 is a powerful video conferencing solution that combines advanced technologies with user-friendly features. Its high-definition video and audio quality, scalability, interoperability, and collaboration tools make it an attractive choice for businesses looking to improve their communication strategies and strengthen team interactions. Whether in a small meeting room or a large corporate office, the Polycom VS4000 provides a reliable and state-of-the-art conferencing experience.