Release March 2004 Edition 3725-21650-001/A
 Trademark Information
 Contents
 Configuring Network Use
 Managing the System Remotely
 Cause Codes
How to Contact Technical Support By Telephone By Internet
Predeployment Planning Isdn Provisioning
Predeployment Worksheet
 About this Guide
Page
 What’s in this chapter?
Introducing ViewStation EX, ViewStation FX VS4000 Systems
 AES Encryption Support
Key Features
Breakthrough Video Quality
Industry-Leading Audio Quality
 Easy Calling
Additional Security Features
Rich Conference Experience
 Network Flexibility
Enhanced User Experience
 Remote Management
Easy Installation
 Standard System Components
Remote Control
Main System
 Main Camera
Power Supply
Microphone
 System Description
Hardware Kit
Cables
Hardware kit that comes with the system includes
 Cable Name System Description
 Documentation
 Network Interface Module System Description
Optional System Components
Network Interface Modules
Additional Microphone Pod
 Document Camera or Other Additional Camera
Visual Concert FX
 Projector
Additional Monitor
System Number of Monitors Type of Monitors
 Other Optional Components
 Setting Up Your System Hardware
 Positioning the Main System
Standard System Set-up
To position the system
 Setting Up Your System Hardware
 Original VS4000 Enhanced VS4000
To connect a Polycom PowerCam to the VS4000
 ViewStation EX ViewStation FX
Main Monitor
Monitor Video Audio Composite Outputs
 To connect a monitor to a VS4000 system
 Microphone VS4000
To connect a microphone pod
Microphone
 Power
To connect the power supply
 To install batteries in the remote control
 Optional Equipment Set-up
 If your Isdn network is You will need
Isdn Network Hardware Checklist
 Quad BRI System side ViewStation EX ViewStation FX
To install a Quad BRI network interface module
Network interface
 PRI Network Interface Module
 System side ViewStation EX ViewStation FX
To install the PRI network interface module
 35/RS-449/RS-530 System side ViewStation EX ViewStation FX
To install a V.35/RS-449/RS-530 network interface module
 To connect an additional microphone pod
You can connect an additional microphone pod to the system
 Visual Concert FX System ViewStation EX ViewStation FX
To connect a Visual Concert FX
 To a ViewStation EX or ViewStation FX To a VS4000 system
To connect a document camera
 Enhanced VS4000 Connect an
To connect an additional PowerCam
To a ViewStation FX system To a VS4000 system
Original VS4000Connect an S-video
 Camera 4 Control
To connect an additional PTZ camera other than PowerCam
Camera Enhanced VS4000 Connect an
Camera 4 Y
 Monitor 2, 3, 4 Y Video Monitor 2, 3, 4 C
To connect an additional TV monitor
Monitor 3 S-Video
ViewStation FX only
 Xvga Monitor VS4000
ViewStation EX VS4000 ViewStation FX
 To connect a projector
 Outputs VS4000
To connect a VCR to play
To connect a VCR to record
Inputs
 Other Optional Components
Page
 Configuring Network Use
 Getting the Network Ready
Network Connectivity Checklist
This information Should be provided by your
 To access the system using the web interface
Using the Setup Wizard
 Setting Description
Configuring Video Call Preferences
To configure video call preferences
Configure these settings
 Go to System Info Admin Setup LAN/H.323 LAN/Intranet LAN
Configuring IP Calling
Configuring LAN Support
To configure LAN support
 To configure Advanced LAN properties
 To set up the system to work with a firewall or NAT
Configuring the System for Use with a Firewall or NAT
 Configure the system for specific products as follows
 To specify H.323 Settings
Specifying H.323 Settings
Go to System Info Admin Setup LAN/H.323 H.323 Setup
 To configure the system to use a gatekeeper
Configuring Dialing Speeds
Configuring the System to Use a Gatekeeper
To configure the dialing speeds available to users
 To configure the system to use a gateway
Configuring the System to Use a Gateway
Go to System Info Admin Setup LAN/H.323 H.323 Gateway
 IP Precedence Diffserv
Specifying Quality of Service
To specify the Quality of Service
Go to System Info Admin Setup LAN/H.323 QOS
 Configuring Inverse Multiplexer Imux Settings
Configuring Isdn Support
 Select Start
To configure Inverse Multiplexer Imux settings
Go to System Info Admin Setup Video Network Imux
Choose Then do this
 Go to System Info Admin Setup Video Network Isdn Network
Configuring the Quad BRI Network Interface
Configuring the PRI Network Interface
To configure the Isdn Network settings
 Select Advanced PRI Setup and configure these settings
To set up PRI network support
 To access PRI Information
To configure the PRI channels
You can view the following read-only information
 To configure serial video network settings
Configuring the Serial V.35/RS-449/RS-530 Network Interface
Go to System Info Admin Setup Video Network Video Network
 To choose a calling profile for the connected equipment
To configure serial interface control signals
Go to System Info Admin Settings Video Network Advanced
Select Advanced Dialing and configure these settings
 Select Broadcast Mode Setup and configure these settings
To configure Broadcast Mode settings
To select dialing speeds
 Go to System Info Admin Setup Security Crypto Resync
To configure crypto resync
 Configuring the Global Address Book Server Settings
Configuring the Global Address Book
To configure the Global Address Book Server settings
 To set the Global Address Book preferences
Setting Global Address Book Preferences
Gateway Number Type Possible Alias
 Enter the Private Network Numbers for each line
Configuring the System for Use on a Private Network
Select OneDial Preferences and configure these settings
To configure the system for a Private Network
 Settings Country
Setting the Dialing Rules
Configure these Dialing Rules
Country specified in System Info Admin Setup General
 Numbers from the Global Directory
 To place a test call
Placing a Test Call
If you have trouble making video calls
 To complete this task This way Do this
Following table describes how to update your system
Update your system Update additional systems
Keeping your Software Current
 Client when it is connected to a LAN
Admin Setup LAN/H.323 LAN/Intranet
Setting will not take effect if the system is
If the system has previously been configured
 Administrator password
Setting will not take effect if the system
Configured as a Dhcp server, it reverts to
Being a Dhcp client when it is connected to
 Designing the User Experience
 To reset a forgotten Admin Password
Managing User Access to Settings and Features
Setting the Admin Password
To set or change the Admin Password
 VCR
Screens that Require the Admin Password for Access
 Letting Users Customize the Workspace
Go to System Info Admin Setup General Setup, then select
 Limiting What Users Can Do With the System
Designing Video and Audio Behaviors
 To set up cameras VS4000 only
Configuring Camera Settings
To configure camera settings
Go to System Info Admin Setup Video/Cameras Cameras
 To configure TV monitors
Configuring TV Monitors
Go to System Info Admin Setup Video/Cameras TV Monitors
 VGA Output with No Graphics Specify screen appearance
Configuring the Content Display
To configure the content display
Send content when PC connected Specifies whether to
 Go to System Info Admin Setup Video/Cameras VGA Input
To configure VGA Input Calibration
 To configure call recording with a VCR
Configuring a VCR to Record Calls
Go to System Info Admin Setup Video/Cameras VCR
 Go to System Info Admin Setup Software/Hardware RS-232
Configuring Telephone and Audio Settings
Configuring for Use with a Touch Panel Control
Go to System Info Admin Setup Phone/Audio
 Click Show Closed Caption
Log in using this information
Displaying Closed Captions
To supply closed captions for a conference
 To configure a data conference
Configuring Data Conferences and Streaming Calls
Configuring Data Conferences
Configuring and Starting Streaming Calls
 Select Call Type Select Stop Streaming
Press Call Hang Up on the remote control
To stream a conference
To stop streaming a conference
 Click View Streaming Video
To stream a conference using the web interface
To view a streamed conference
Click View a Meeting
 For information about See
Configuring General Setup
Go to System Info Admin Setup General Setup
Designing General System Behaviors
 Select and configure these settings
 Enter the multipoint key provided
Configuring Multipoint Calling
 Site
To place a cascaded call
Site Originating system site
 Go to System Info Admin Setup Video Network Multipoint Setup
To configure multipoint video
 To set the call answer mode
Setting the Call Answering Mode
 Under Encryption, configure these settings
Configuring AES Encryption
Enter the AES encryption key provided
 Setting Passwords and Security Options
 Go to System Info Admin Setup LAN/H.323 NTP Setup
Setting System Time
 Helping Users Get Started
Page
 Managing the System Remotely
 To configure your browser to use the web interface
Using the Web Interface
Internet Explorer Netscape
 Using the Pmac Wizard
 To add or edit entries
Using the Address Book Utility
Adding or editing address book entries
Maintaining address book entries on systems
 To upload a previously-saved file
Maintaining address book files on your PC
To transfer address book entries between systems
To save address book files to your PC
 To configure Global Management settings and servers
Using the System with GMS
Go to System Info Admin Setup LAN/H.323 Global Management
 Validate Account Number
 Help and select Technical Support
To configure Global Management contact information
 To configure the ViewStation system for Snmp Management
Setting Up Snmp
Go to System Info Admin Settings LAN/H.323 Snmp
Page
 System Usage and Statistics
 System Information
Select Set Up System to view the System Information screen
To view the System Information screen
 To view the Advanced Network Statistics
Network Statistics and Advanced Statistics
Call Status
To view the Network Statistics
 To view the Call Status
Go to System Info Diagnostics Call Status
 Data Description
Call Log
Information in the CDR
To view the CDR via the web interface
 Same conference ID
 To get a CDR
Call Detail Report CDR Archives
Page
 Diagnostics and General Troubleshooting
 To send a message via the web interface
Go to Set Up System Diagnostics Send Message
Sending a Message
System Management Screens Quick Reference
 To access the Diagnostics screens from the web interface
Diagnostics Screens
To access the Diagnostics screens on the system
Go to System Info Diagnostics
 Call Log
Call Status screen
Call Status
Call Log screen
 Select Near End Loop
Near End Loop test On the Diagnostics screen
Color Bar test On the Diagnostics screen
IP Connectivity Tools
 Select Audio Meter
Generate Tone test
Select Test System Audio
Audio Meter screen
 Operation At the system ViewStation web interface
 Network Line Check Icons
Indicators
When the system displays It means
System Lights
 Network Interface Lights
When the Quad BRI network Interface module displays It means
 Updated a few seconds
 Critical Problems
General Troubleshooting
Symptom System Cause Solution
 Fuse will void the equipment
Warranty
 Rear panel, cable adapter,
 Severe Problems
 Symptom System Cause Solution
 Troubleshooting Notes on page C-1
 Settings Video Network Dialing
Diagnostics Ping to determine
Speeds screen
 Diagnostics Audio. You should hear
Moderate Issues
Mute icon
 Dhcp Client is on and no
Minor Issues
 Audio system
 Admin Settings Video/Cameras
On the Diagnostics Call
TV Monitors screen
 System Info Admin Setup Video/Cameras Cameras screen
 Disconnect
 System Behavior Meaning
Normal System Behaviors
 By Telephone
How to Contact Technical Support
Page
 What’s in this Appendix?
Installation Notes
 Parameter Maximum recommended value
Predeployment Planning
 Isdn PRI
Isdn Provisioning
 Isdn BRI
 Appendix a Installation Notes
Page
 Network Configuration Notes
 Predeployment Worksheet
 If using Global Management Server
Page
 Cause Codes
Troubleshooting Notes
Code Cause Definition
 Status Inquiry
 To it
 Was not a suspended call pending. This might be a
 An unspecified D-channel error when no other standard
Page
 Important Safeguards
Safety and Legal Notices
 Limitation of Remedies and Damages
 EEA Regulatory Notices
 Australia
 Japan Underwriters Laboratories Statement
Page
 BRI
Index
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 LAN
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 CSU
VGA
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