Chapter 7 - Diagnostics and General Troubleshooting

Symptom

System

Cause

Solution

 

 

 

 

The system displays

All

The system is not connected

Verify that the system’s LAN cable is

an error message

 

to the LAN.

connected properly.

when you place an IP

 

 

 

 

The system’s LAN cable is

Replace the system’s LAN cable.

call.

 

 

bad.

 

 

 

 

 

 

 

 

 

 

The far site is not available.

Use the ViewStation web interface to

 

 

 

run the Ping test (Set Up System>

 

 

 

Diagnostics > Ping) to determine

 

 

 

whether the far site is accessible to

 

 

 

your system. If the test fails, the far site

 

 

 

system is unavailable.

 

 

 

 

 

 

The system is not configured

Check your IP configuration. For

 

 

correctly for the network.

detailed instructions, see Configuring

 

 

 

IP Calling on page 3-5.

 

 

 

 

 

 

The IP Gateway/Gatekeeper

Contact your network administrator.

 

 

is not operating or is not

 

 

 

configured correctly.

 

 

 

 

 

The PBX does not

All

The PRI network interface is

Verify that you have configured the

accept calls of type

 

not configured correctly

system’s PRI network interface

“unknown” from the

 

 

correctly. For detailed instructions, see

PRI network

 

 

Configuring the PRI Network Interface

interface module

 

 

on page 3-15.

 

 

 

 

A system using a

All

V.35/RS-449/RS-530 systems

Call the far site, or have the caller try

V.35/RS-449/RS-530

 

cannot determine how to

again at a different call speed.

interface cannot

 

allocate bandwidth for call

 

receive calls at

 

speeds that are divisible by

 

certain speeds

 

both 56 and 64 (such as 448K:

 

 

 

8 x 56K), so the call cannot be

 

 

 

connected correctly.

 

 

 

 

 

Cannot select 112 or

All

These speeds do not show

Add line speeds on the Admin

128 speeds for

 

when you select the speed

Settings > Video Network > Dialing

bonding calls from

 

icon.

Speeds screen.

the speed selection.

 

 

 

 

 

 

 

Cannot complete

All

The system displays a

Your system is configured to require all

calls to sites that do

 

message stating that

calls to be encrypted, and encryption is

not use encryption

 

encryption is required.

not available at the far site.

 

 

 

 

© Polycom, Inc.

7-17

Page 138 Page 140
Page 139
Image 139
Polycom VS4000 manual Diagnostics Ping to determine, Settings Video Network Dialing, Speeds screen
Page 138 Page 140

VS4000 specifications

The Polycom VS4000 is a versatile video conferencing system designed to enhance the quality and effectiveness of real-time communication for businesses of various sizes. Known for its high-definition video and audio capabilities, the VS4000 aims to deliver an immersive communication experience that fosters collaboration and efficiency.

One of the standout features of the Polycom VS4000 is its support for high-definition video resolutions, which can range up to 1080p. This ensures that users experience crystal-clear visuals during calls, allowing for better engagement and understanding. In addition to video clarity, the VS4000 incorporates Polycom's renowned audio technology, including Acoustic Clarity and NoiseBlock, which work together to provide exceptional sound quality. This means that conversations feel natural and in-person, minimizing the typical distractions found in conventional audio systems.

Another key characteristic of the Polycom VS4000 is its scalability. This system can accommodate various configurations, making it ideal for small huddle rooms, larger conference rooms, or even enterprise-level deployments. Its modularity allows users to integrate the VS4000 with an array of peripherals, such as cameras, microphones, and display equipment, providing flexibility to tailor the setup based on specific requirements.

Interoperability is another significant advantage of the Polycom VS4000. The system is compliant with various industry standards, which enables seamless integration with different video conferencing solutions and platforms. This feature is increasingly vital in today's multi-vendor environments, where companies often utilize various technologies across their organization.

The VS4000 also includes advanced features such as multi-site conferencing and content sharing capabilities. Users can connect with multiple participants in different locations while sharing presentations, documents, and other materials in real-time. This functionality enhances collaboration and ensures that all participants have access to the same information, regardless of their location.

Moreover, the Polycom VS4000 supports the use of the Polycom RealPresence platform, enabling additional functionalities such as cloud services and enhanced security features. The system ensures that both the data and communications remain secure, addressing growing concerns about privacy in corporate communications.

In conclusion, the Polycom VS4000 is a powerful video conferencing solution that combines advanced technologies with user-friendly features. Its high-definition video and audio quality, scalability, interoperability, and collaboration tools make it an attractive choice for businesses looking to improve their communication strategies and strengthen team interactions. Whether in a small meeting room or a large corporate office, the Polycom VS4000 provides a reliable and state-of-the-art conferencing experience.
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