Release March 2004 Edition 3725-21650-001/A
Trademark Information
Contents
Configuring Network Use
Managing the System Remotely
Predeployment Worksheet
How to Contact Technical Support By Telephone By Internet
Predeployment Planning Isdn Provisioning
Cause Codes
About this Guide
Page
Introducing ViewStation EX, ViewStation FX VS4000 Systems
What’s in this chapter?
Industry-Leading Audio Quality
Key Features
Breakthrough Video Quality
AES Encryption Support
Easy Calling
Additional Security Features
Rich Conference Experience
Enhanced User Experience
Network Flexibility
Easy Installation
Remote Management
Standard System Components
Remote Control
Main System
Main Camera
Power Supply
Microphone
Hardware kit that comes with the system includes
Hardware Kit
Cables
System Description
Cable Name System Description
Documentation
Additional Microphone Pod
Optional System Components
Network Interface Modules
Network Interface Module System Description
Visual Concert FX
Document Camera or Other Additional Camera
Projector
Additional Monitor
System Number of Monitors Type of Monitors
Other Optional Components
Setting Up Your System Hardware
Positioning the Main System
Standard System Set-up
To position the system
Setting Up Your System Hardware
To connect a Polycom PowerCam to the VS4000
Original VS4000 Enhanced VS4000
ViewStation EX ViewStation FX
Main Monitor
Monitor Video Audio Composite Outputs
To connect a monitor to a VS4000 system
Microphone VS4000
To connect a microphone pod
Microphone
To connect the power supply
Power
To install batteries in the remote control
Optional Equipment Set-up
Isdn Network Hardware Checklist
If your Isdn network is You will need
Quad BRI System side ViewStation EX ViewStation FX
To install a Quad BRI network interface module
Network interface
PRI Network Interface Module
To install the PRI network interface module
System side ViewStation EX ViewStation FX
To install a V.35/RS-449/RS-530 network interface module
35/RS-449/RS-530 System side ViewStation EX ViewStation FX
You can connect an additional microphone pod to the system
To connect an additional microphone pod
To connect a Visual Concert FX
Visual Concert FX System ViewStation EX ViewStation FX
To connect a document camera
To a ViewStation EX or ViewStation FX To a VS4000 system
Original VS4000Connect an S-video
To connect an additional PowerCam
To a ViewStation FX system To a VS4000 system
Enhanced VS4000 Connect an
Camera 4 Y
To connect an additional PTZ camera other than PowerCam
Camera Enhanced VS4000 Connect an
Camera 4 Control
ViewStation FX only
To connect an additional TV monitor
Monitor 3 S-Video
Monitor 2, 3, 4 Y Video Monitor 2, 3, 4 C
ViewStation EX VS4000 ViewStation FX
Xvga Monitor VS4000
To connect a projector
Inputs
To connect a VCR to play
To connect a VCR to record
Outputs VS4000
Other Optional Components
Page
Configuring Network Use
Getting the Network Ready
Network Connectivity Checklist
This information Should be provided by your
Using the Setup Wizard
To access the system using the web interface
Configure these settings
Configuring Video Call Preferences
To configure video call preferences
Setting Description
To configure LAN support
Configuring IP Calling
Configuring LAN Support
Go to System Info Admin Setup LAN/H.323 LAN/Intranet LAN
To configure Advanced LAN properties
Configuring the System for Use with a Firewall or NAT
To set up the system to work with a firewall or NAT
Configure the system for specific products as follows
To specify H.323 Settings
Specifying H.323 Settings
Go to System Info Admin Setup LAN/H.323 H.323 Setup
To configure the dialing speeds available to users
Configuring Dialing Speeds
Configuring the System to Use a Gatekeeper
To configure the system to use a gatekeeper
To configure the system to use a gateway
Configuring the System to Use a Gateway
Go to System Info Admin Setup LAN/H.323 H.323 Gateway
Go to System Info Admin Setup LAN/H.323 QOS
Specifying Quality of Service
To specify the Quality of Service
IP Precedence Diffserv
Configuring Isdn Support
Configuring Inverse Multiplexer Imux Settings
Choose Then do this
To configure Inverse Multiplexer Imux settings
Go to System Info Admin Setup Video Network Imux
Select Start
To configure the Isdn Network settings
Configuring the Quad BRI Network Interface
Configuring the PRI Network Interface
Go to System Info Admin Setup Video Network Isdn Network
To set up PRI network support
Select Advanced PRI Setup and configure these settings
To access PRI Information
To configure the PRI channels
You can view the following read-only information
To configure serial video network settings
Configuring the Serial V.35/RS-449/RS-530 Network Interface
Go to System Info Admin Setup Video Network Video Network
Select Advanced Dialing and configure these settings
To configure serial interface control signals
Go to System Info Admin Settings Video Network Advanced
To choose a calling profile for the connected equipment
Select Broadcast Mode Setup and configure these settings
To configure Broadcast Mode settings
To select dialing speeds
To configure crypto resync
Go to System Info Admin Setup Security Crypto Resync
Configuring the Global Address Book Server Settings
Configuring the Global Address Book
To configure the Global Address Book Server settings
To set the Global Address Book preferences
Setting Global Address Book Preferences
Gateway Number Type Possible Alias
To configure the system for a Private Network
Configuring the System for Use on a Private Network
Select OneDial Preferences and configure these settings
Enter the Private Network Numbers for each line
Country specified in System Info Admin Setup General
Setting the Dialing Rules
Configure these Dialing Rules
Settings Country
Numbers from the Global Directory
To place a test call
Placing a Test Call
If you have trouble making video calls
Keeping your Software Current
Following table describes how to update your system
Update your system Update additional systems
To complete this task This way Do this
If the system has previously been configured
Admin Setup LAN/H.323 LAN/Intranet
Setting will not take effect if the system is
Client when it is connected to a LAN
Being a Dhcp client when it is connected to
Setting will not take effect if the system
Configured as a Dhcp server, it reverts to
Administrator password
Designing the User Experience
To set or change the Admin Password
Managing User Access to Settings and Features
Setting the Admin Password
To reset a forgotten Admin Password
Screens that Require the Admin Password for Access
VCR
Go to System Info Admin Setup General Setup, then select
Letting Users Customize the Workspace
Designing Video and Audio Behaviors
Limiting What Users Can Do With the System
Go to System Info Admin Setup Video/Cameras Cameras
Configuring Camera Settings
To configure camera settings
To set up cameras VS4000 only
To configure TV monitors
Configuring TV Monitors
Go to System Info Admin Setup Video/Cameras TV Monitors
Send content when PC connected Specifies whether to
Configuring the Content Display
To configure the content display
VGA Output with No Graphics Specify screen appearance
To configure VGA Input Calibration
Go to System Info Admin Setup Video/Cameras VGA Input
To configure call recording with a VCR
Configuring a VCR to Record Calls
Go to System Info Admin Setup Video/Cameras VCR
Go to System Info Admin Setup Phone/Audio
Configuring Telephone and Audio Settings
Configuring for Use with a Touch Panel Control
Go to System Info Admin Setup Software/Hardware RS-232
To supply closed captions for a conference
Log in using this information
Displaying Closed Captions
Click Show Closed Caption
Configuring and Starting Streaming Calls
Configuring Data Conferences and Streaming Calls
Configuring Data Conferences
To configure a data conference
To stop streaming a conference
Press Call Hang Up on the remote control
To stream a conference
Select Call Type Select Stop Streaming
Click View a Meeting
To stream a conference using the web interface
To view a streamed conference
Click View Streaming Video
Designing General System Behaviors
Configuring General Setup
Go to System Info Admin Setup General Setup
For information about See
Select and configure these settings
Configuring Multipoint Calling
Enter the multipoint key provided
Site
To place a cascaded call
Site Originating system site
To configure multipoint video
Go to System Info Admin Setup Video Network Multipoint Setup
Setting the Call Answering Mode
To set the call answer mode
Under Encryption, configure these settings
Configuring AES Encryption
Enter the AES encryption key provided
Setting Passwords and Security Options
Setting System Time
Go to System Info Admin Setup LAN/H.323 NTP Setup
Helping Users Get Started
Page
Managing the System Remotely
To configure your browser to use the web interface
Using the Web Interface
Internet Explorer Netscape
Using the Pmac Wizard
Maintaining address book entries on systems
Using the Address Book Utility
Adding or editing address book entries
To add or edit entries
To save address book files to your PC
Maintaining address book files on your PC
To transfer address book entries between systems
To upload a previously-saved file
To configure Global Management settings and servers
Using the System with GMS
Go to System Info Admin Setup LAN/H.323 Global Management
Validate Account Number
To configure Global Management contact information
Help and select Technical Support
To configure the ViewStation system for Snmp Management
Setting Up Snmp
Go to System Info Admin Settings LAN/H.323 Snmp
Page
System Usage and Statistics
System Information
Select Set Up System to view the System Information screen
To view the System Information screen
To view the Network Statistics
Network Statistics and Advanced Statistics
Call Status
To view the Advanced Network Statistics
Go to System Info Diagnostics Call Status
To view the Call Status
To view the CDR via the web interface
Call Log
Information in the CDR
Data Description
Same conference ID
Call Detail Report CDR Archives
To get a CDR
Page
Diagnostics and General Troubleshooting
System Management Screens Quick Reference
Go to Set Up System Diagnostics Send Message
Sending a Message
To send a message via the web interface
Go to System Info Diagnostics
Diagnostics Screens
To access the Diagnostics screens on the system
To access the Diagnostics screens from the web interface
Call Log screen
Call Status screen
Call Status
Call Log
IP Connectivity Tools
Near End Loop test On the Diagnostics screen
Color Bar test On the Diagnostics screen
Select Near End Loop
Audio Meter screen
Generate Tone test
Select Test System Audio
Select Audio Meter
Operation At the system ViewStation web interface
System Lights
Indicators
When the system displays It means
Network Line Check Icons
When the Quad BRI network Interface module displays It means
Network Interface Lights
Updated a few seconds
Critical Problems
General Troubleshooting
Symptom System Cause Solution
Warranty
Fuse will void the equipment
Rear panel, cable adapter,
Severe Problems
Symptom System Cause Solution
Troubleshooting Notes on page C-1
Settings Video Network Dialing
Diagnostics Ping to determine
Speeds screen
Diagnostics Audio. You should hear
Moderate Issues
Mute icon
Minor Issues
Dhcp Client is on and no
Audio system
Admin Settings Video/Cameras
On the Diagnostics Call
TV Monitors screen
System Info Admin Setup Video/Cameras Cameras screen
Disconnect
Normal System Behaviors
System Behavior Meaning
How to Contact Technical Support
By Telephone
Page
Installation Notes
What’s in this Appendix?
Predeployment Planning
Parameter Maximum recommended value
Isdn Provisioning
Isdn PRI
Isdn BRI
Appendix a Installation Notes
Page
Network Configuration Notes
Predeployment Worksheet
If using Global Management Server
Page
Cause Codes
Troubleshooting Notes
Code Cause Definition
Status Inquiry
To it
Was not a suspended call pending. This might be a
An unspecified D-channel error when no other standard
Page
Safety and Legal Notices
Important Safeguards
Limitation of Remedies and Damages
EEA Regulatory Notices
Australia
Japan Underwriters Laboratories Statement
Page
Index
BRI
Index
Index
LAN
Index
Index
VGA
CSU
Index