Release March 2004 Edition 3725-21650-001/A
Trademark Information
Contents
Configuring Network Use
Managing the System Remotely
Predeployment Planning Isdn Provisioning
How to Contact Technical Support By Telephone By Internet
Predeployment Worksheet
Cause Codes
About this Guide
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What’s in this chapter?
Introducing ViewStation EX, ViewStation FX VS4000 Systems
Breakthrough Video Quality
Key Features
Industry-Leading Audio Quality
AES Encryption Support
Easy Calling
Additional Security Features
Rich Conference Experience
Network Flexibility
Enhanced User Experience
Remote Management
Easy Installation
Standard System Components
Remote Control
Main System
Main Camera
Power Supply
Microphone
Cables
Hardware Kit
Hardware kit that comes with the system includes
System Description
Cable Name System Description
Documentation
Network Interface Modules
Optional System Components
Additional Microphone Pod
Network Interface Module System Description
Document Camera or Other Additional Camera
Visual Concert FX
Projector
Additional Monitor
System Number of Monitors Type of Monitors
Other Optional Components
Setting Up Your System Hardware
Positioning the Main System
Standard System Set-up
To position the system
Setting Up Your System Hardware
Original VS4000 Enhanced VS4000
To connect a Polycom PowerCam to the VS4000
ViewStation EX ViewStation FX
Main Monitor
Monitor Video Audio Composite Outputs
To connect a monitor to a VS4000 system
Microphone VS4000
To connect a microphone pod
Microphone
Power
To connect the power supply
To install batteries in the remote control
Optional Equipment Set-up
If your Isdn network is You will need
Isdn Network Hardware Checklist
Quad BRI System side ViewStation EX ViewStation FX
To install a Quad BRI network interface module
Network interface
PRI Network Interface Module
System side ViewStation EX ViewStation FX
To install the PRI network interface module
35/RS-449/RS-530 System side ViewStation EX ViewStation FX
To install a V.35/RS-449/RS-530 network interface module
To connect an additional microphone pod
You can connect an additional microphone pod to the system
Visual Concert FX System ViewStation EX ViewStation FX
To connect a Visual Concert FX
To a ViewStation EX or ViewStation FX To a VS4000 system
To connect a document camera
To a ViewStation FX system To a VS4000 system
To connect an additional PowerCam
Original VS4000Connect an S-video
Enhanced VS4000 Connect an
Camera Enhanced VS4000 Connect an
To connect an additional PTZ camera other than PowerCam
Camera 4 Y
Camera 4 Control
Monitor 3 S-Video
To connect an additional TV monitor
ViewStation FX only
Monitor 2, 3, 4 Y Video Monitor 2, 3, 4 C
Xvga Monitor VS4000
ViewStation EX VS4000 ViewStation FX
To connect a projector
To connect a VCR to record
To connect a VCR to play
Inputs
Outputs VS4000
Other Optional Components
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Configuring Network Use
Getting the Network Ready
Network Connectivity Checklist
This information Should be provided by your
To access the system using the web interface
Using the Setup Wizard
To configure video call preferences
Configuring Video Call Preferences
Configure these settings
Setting Description
Configuring LAN Support
Configuring IP Calling
To configure LAN support
Go to System Info Admin Setup LAN/H.323 LAN/Intranet LAN
To configure Advanced LAN properties
To set up the system to work with a firewall or NAT
Configuring the System for Use with a Firewall or NAT
Configure the system for specific products as follows
To specify H.323 Settings
Specifying H.323 Settings
Go to System Info Admin Setup LAN/H.323 H.323 Setup
Configuring the System to Use a Gatekeeper
Configuring Dialing Speeds
To configure the dialing speeds available to users
To configure the system to use a gatekeeper
To configure the system to use a gateway
Configuring the System to Use a Gateway
Go to System Info Admin Setup LAN/H.323 H.323 Gateway
To specify the Quality of Service
Specifying Quality of Service
Go to System Info Admin Setup LAN/H.323 QOS
IP Precedence Diffserv
Configuring Inverse Multiplexer Imux Settings
Configuring Isdn Support
Go to System Info Admin Setup Video Network Imux
To configure Inverse Multiplexer Imux settings
Choose Then do this
Select Start
Configuring the PRI Network Interface
Configuring the Quad BRI Network Interface
To configure the Isdn Network settings
Go to System Info Admin Setup Video Network Isdn Network
Select Advanced PRI Setup and configure these settings
To set up PRI network support
To access PRI Information
To configure the PRI channels
You can view the following read-only information
To configure serial video network settings
Configuring the Serial V.35/RS-449/RS-530 Network Interface
Go to System Info Admin Setup Video Network Video Network
Go to System Info Admin Settings Video Network Advanced
To configure serial interface control signals
Select Advanced Dialing and configure these settings
To choose a calling profile for the connected equipment
Select Broadcast Mode Setup and configure these settings
To configure Broadcast Mode settings
To select dialing speeds
Go to System Info Admin Setup Security Crypto Resync
To configure crypto resync
Configuring the Global Address Book Server Settings
Configuring the Global Address Book
To configure the Global Address Book Server settings
To set the Global Address Book preferences
Setting Global Address Book Preferences
Gateway Number Type Possible Alias
Select OneDial Preferences and configure these settings
Configuring the System for Use on a Private Network
To configure the system for a Private Network
Enter the Private Network Numbers for each line
Configure these Dialing Rules
Setting the Dialing Rules
Country specified in System Info Admin Setup General
Settings Country
Numbers from the Global Directory
To place a test call
Placing a Test Call
If you have trouble making video calls
Update your system Update additional systems
Following table describes how to update your system
Keeping your Software Current
To complete this task This way Do this
Setting will not take effect if the system is
Admin Setup LAN/H.323 LAN/Intranet
If the system has previously been configured
Client when it is connected to a LAN
Configured as a Dhcp server, it reverts to
Setting will not take effect if the system
Being a Dhcp client when it is connected to
Administrator password
Designing the User Experience
Setting the Admin Password
Managing User Access to Settings and Features
To set or change the Admin Password
To reset a forgotten Admin Password
VCR
Screens that Require the Admin Password for Access
Letting Users Customize the Workspace
Go to System Info Admin Setup General Setup, then select
Limiting What Users Can Do With the System
Designing Video and Audio Behaviors
To configure camera settings
Configuring Camera Settings
Go to System Info Admin Setup Video/Cameras Cameras
To set up cameras VS4000 only
To configure TV monitors
Configuring TV Monitors
Go to System Info Admin Setup Video/Cameras TV Monitors
To configure the content display
Configuring the Content Display
Send content when PC connected Specifies whether to
VGA Output with No Graphics Specify screen appearance
Go to System Info Admin Setup Video/Cameras VGA Input
To configure VGA Input Calibration
To configure call recording with a VCR
Configuring a VCR to Record Calls
Go to System Info Admin Setup Video/Cameras VCR
Configuring for Use with a Touch Panel Control
Configuring Telephone and Audio Settings
Go to System Info Admin Setup Phone/Audio
Go to System Info Admin Setup Software/Hardware RS-232
Displaying Closed Captions
Log in using this information
To supply closed captions for a conference
Click Show Closed Caption
Configuring Data Conferences
Configuring Data Conferences and Streaming Calls
Configuring and Starting Streaming Calls
To configure a data conference
To stream a conference
Press Call Hang Up on the remote control
To stop streaming a conference
Select Call Type Select Stop Streaming
To view a streamed conference
To stream a conference using the web interface
Click View a Meeting
Click View Streaming Video
Go to System Info Admin Setup General Setup
Configuring General Setup
Designing General System Behaviors
For information about See
Select and configure these settings
Enter the multipoint key provided
Configuring Multipoint Calling
Site
To place a cascaded call
Site Originating system site
Go to System Info Admin Setup Video Network Multipoint Setup
To configure multipoint video
To set the call answer mode
Setting the Call Answering Mode
Under Encryption, configure these settings
Configuring AES Encryption
Enter the AES encryption key provided
Setting Passwords and Security Options
Go to System Info Admin Setup LAN/H.323 NTP Setup
Setting System Time
Helping Users Get Started
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Managing the System Remotely
To configure your browser to use the web interface
Using the Web Interface
Internet Explorer Netscape
Using the Pmac Wizard
Adding or editing address book entries
Using the Address Book Utility
Maintaining address book entries on systems
To add or edit entries
To transfer address book entries between systems
Maintaining address book files on your PC
To save address book files to your PC
To upload a previously-saved file
To configure Global Management settings and servers
Using the System with GMS
Go to System Info Admin Setup LAN/H.323 Global Management
Validate Account Number
Help and select Technical Support
To configure Global Management contact information
To configure the ViewStation system for Snmp Management
Setting Up Snmp
Go to System Info Admin Settings LAN/H.323 Snmp
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System Usage and Statistics
System Information
Select Set Up System to view the System Information screen
To view the System Information screen
Call Status
Network Statistics and Advanced Statistics
To view the Network Statistics
To view the Advanced Network Statistics
To view the Call Status
Go to System Info Diagnostics Call Status
Information in the CDR
Call Log
To view the CDR via the web interface
Data Description
Same conference ID
To get a CDR
Call Detail Report CDR Archives
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Diagnostics and General Troubleshooting
Sending a Message
Go to Set Up System Diagnostics Send Message
System Management Screens Quick Reference
To send a message via the web interface
To access the Diagnostics screens on the system
Diagnostics Screens
Go to System Info Diagnostics
To access the Diagnostics screens from the web interface
Call Status
Call Status screen
Call Log screen
Call Log
Color Bar test On the Diagnostics screen
Near End Loop test On the Diagnostics screen
IP Connectivity Tools
Select Near End Loop
Select Test System Audio
Generate Tone test
Audio Meter screen
Select Audio Meter
Operation At the system ViewStation web interface
When the system displays It means
Indicators
System Lights
Network Line Check Icons
Network Interface Lights
When the Quad BRI network Interface module displays It means
Updated a few seconds
Critical Problems
General Troubleshooting
Symptom System Cause Solution
Fuse will void the equipment
Warranty
Rear panel, cable adapter,
Severe Problems
Symptom System Cause Solution
Troubleshooting Notes on page C-1
Settings Video Network Dialing
Diagnostics Ping to determine
Speeds screen
Diagnostics Audio. You should hear
Moderate Issues
Mute icon
Dhcp Client is on and no
Minor Issues
Audio system
Admin Settings Video/Cameras
On the Diagnostics Call
TV Monitors screen
System Info Admin Setup Video/Cameras Cameras screen
Disconnect
System Behavior Meaning
Normal System Behaviors
By Telephone
How to Contact Technical Support
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What’s in this Appendix?
Installation Notes
Parameter Maximum recommended value
Predeployment Planning
Isdn PRI
Isdn Provisioning
Isdn BRI
Appendix a Installation Notes
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Network Configuration Notes
Predeployment Worksheet
If using Global Management Server
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Cause Codes
Troubleshooting Notes
Code Cause Definition
Status Inquiry
To it
Was not a suspended call pending. This might be a
An unspecified D-channel error when no other standard
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Important Safeguards
Safety and Legal Notices
Limitation of Remedies and Damages
EEA Regulatory Notices
Australia
Japan Underwriters Laboratories Statement
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BRI
Index
Index
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LAN
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Index
CSU
VGA
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