Release March 2004 Edition 3725-21650-001/A
 Trademark Information
 Contents
 Configuring Network Use
 Managing the System Remotely
 Predeployment Planning Isdn Provisioning
How to Contact Technical Support By Telephone By Internet
Predeployment Worksheet
Cause Codes
 About this Guide
Page
 What’s in this chapter?
Introducing ViewStation EX, ViewStation FX VS4000 Systems
 Breakthrough Video Quality
Key Features
Industry-Leading Audio Quality
AES Encryption Support
 Additional Security Features
Easy Calling
Rich Conference Experience
 Network Flexibility
Enhanced User Experience
 Remote Management
Easy Installation
 Remote Control
Standard System Components
Main System
 Power Supply
Main Camera
Microphone
 Cables
Hardware Kit
Hardware kit that comes with the system includes
System Description
 Cable Name System Description
 Documentation
 Network Interface Modules
Optional System Components
Additional Microphone Pod
Network Interface Module System Description
 Document Camera or Other Additional Camera
Visual Concert FX
 Additional Monitor
Projector
System Number of Monitors Type of Monitors
 Other Optional Components
 Setting Up Your System Hardware
 Standard System Set-up
Positioning the Main System
To position the system
 Setting Up Your System Hardware
 Original VS4000 Enhanced VS4000
To connect a Polycom PowerCam to the VS4000
 Main Monitor
ViewStation EX ViewStation FX
Monitor Video Audio Composite Outputs
 To connect a monitor to a VS4000 system
 To connect a microphone pod
Microphone VS4000
Microphone
 Power
To connect the power supply
 To install batteries in the remote control
 Optional Equipment Set-up
 If your Isdn network is You will need
Isdn Network Hardware Checklist
 To install a Quad BRI network interface module
Quad BRI System side ViewStation EX ViewStation FX
Network interface
 PRI Network Interface Module
 System side ViewStation EX ViewStation FX
To install the PRI network interface module
 35/RS-449/RS-530 System side ViewStation EX ViewStation FX
To install a V.35/RS-449/RS-530 network interface module
 To connect an additional microphone pod
You can connect an additional microphone pod to the system
 Visual Concert FX System ViewStation EX ViewStation FX
To connect a Visual Concert FX
 To a ViewStation EX or ViewStation FX To a VS4000 system
To connect a document camera
 To a ViewStation FX system To a VS4000 system
To connect an additional PowerCam
Original VS4000Connect an S-video
Enhanced VS4000 Connect an
 Camera Enhanced VS4000 Connect an
To connect an additional PTZ camera other than PowerCam
Camera 4 Y
Camera 4 Control
 Monitor 3 S-Video
To connect an additional TV monitor
ViewStation FX only
Monitor 2, 3, 4 Y Video Monitor 2, 3, 4 C
 Xvga Monitor VS4000
ViewStation EX VS4000 ViewStation FX
 To connect a projector
 To connect a VCR to record
To connect a VCR to play
Inputs
Outputs VS4000
 Other Optional Components
Page
 Configuring Network Use
 Network Connectivity Checklist
Getting the Network Ready
This information Should be provided by your
 To access the system using the web interface
Using the Setup Wizard
 To configure video call preferences
Configuring Video Call Preferences
Configure these settings
Setting Description
 Configuring LAN Support
Configuring IP Calling
To configure LAN support
Go to System Info Admin Setup LAN/H.323 LAN/Intranet LAN
 To configure Advanced LAN properties
 To set up the system to work with a firewall or NAT
Configuring the System for Use with a Firewall or NAT
 Configure the system for specific products as follows
 Specifying H.323 Settings
To specify H.323 Settings
Go to System Info Admin Setup LAN/H.323 H.323 Setup
 Configuring the System to Use a Gatekeeper
Configuring Dialing Speeds
To configure the dialing speeds available to users
To configure the system to use a gatekeeper
 Configuring the System to Use a Gateway
To configure the system to use a gateway
Go to System Info Admin Setup LAN/H.323 H.323 Gateway
 To specify the Quality of Service
Specifying Quality of Service
Go to System Info Admin Setup LAN/H.323 QOS
IP Precedence Diffserv
 Configuring Inverse Multiplexer Imux Settings
Configuring Isdn Support
 Go to System Info Admin Setup Video Network Imux
To configure Inverse Multiplexer Imux settings
Choose Then do this
Select Start
 Configuring the PRI Network Interface
Configuring the Quad BRI Network Interface
To configure the Isdn Network settings
Go to System Info Admin Setup Video Network Isdn Network
 Select Advanced PRI Setup and configure these settings
To set up PRI network support
 To configure the PRI channels
To access PRI Information
You can view the following read-only information
 Configuring the Serial V.35/RS-449/RS-530 Network Interface
To configure serial video network settings
Go to System Info Admin Setup Video Network Video Network
 Go to System Info Admin Settings Video Network Advanced
To configure serial interface control signals
Select Advanced Dialing and configure these settings
To choose a calling profile for the connected equipment
 To configure Broadcast Mode settings
Select Broadcast Mode Setup and configure these settings
To select dialing speeds
 Go to System Info Admin Setup Security Crypto Resync
To configure crypto resync
 Configuring the Global Address Book
Configuring the Global Address Book Server Settings
To configure the Global Address Book Server settings
 Setting Global Address Book Preferences
To set the Global Address Book preferences
Gateway Number Type Possible Alias
 Select OneDial Preferences and configure these settings
Configuring the System for Use on a Private Network
To configure the system for a Private Network
Enter the Private Network Numbers for each line
 Configure these Dialing Rules
Setting the Dialing Rules
Country specified in System Info Admin Setup General
Settings Country
 Numbers from the Global Directory
 Placing a Test Call
To place a test call
If you have trouble making video calls
 Update your system Update additional systems
Following table describes how to update your system
Keeping your Software Current
To complete this task This way Do this
 Setting will not take effect if the system is
Admin Setup LAN/H.323 LAN/Intranet
If the system has previously been configured
Client when it is connected to a LAN
 Configured as a Dhcp server, it reverts to
Setting will not take effect if the system
Being a Dhcp client when it is connected to
Administrator password
 Designing the User Experience
 Setting the Admin Password
Managing User Access to Settings and Features
To set or change the Admin Password
To reset a forgotten Admin Password
 VCR
Screens that Require the Admin Password for Access
 Letting Users Customize the Workspace
Go to System Info Admin Setup General Setup, then select
 Limiting What Users Can Do With the System
Designing Video and Audio Behaviors
 To configure camera settings
Configuring Camera Settings
Go to System Info Admin Setup Video/Cameras Cameras
To set up cameras VS4000 only
 Configuring TV Monitors
To configure TV monitors
Go to System Info Admin Setup Video/Cameras TV Monitors
 To configure the content display
Configuring the Content Display
Send content when PC connected Specifies whether to
VGA Output with No Graphics Specify screen appearance
 Go to System Info Admin Setup Video/Cameras VGA Input
To configure VGA Input Calibration
 Configuring a VCR to Record Calls
To configure call recording with a VCR
Go to System Info Admin Setup Video/Cameras VCR
 Configuring for Use with a Touch Panel Control
Configuring Telephone and Audio Settings
Go to System Info Admin Setup Phone/Audio
Go to System Info Admin Setup Software/Hardware RS-232
 Displaying Closed Captions
Log in using this information
To supply closed captions for a conference
Click Show Closed Caption
 Configuring Data Conferences
Configuring Data Conferences and Streaming Calls
Configuring and Starting Streaming Calls
To configure a data conference
 To stream a conference
Press Call Hang Up on the remote control
To stop streaming a conference
Select Call Type Select Stop Streaming
 To view a streamed conference
To stream a conference using the web interface
Click View a Meeting
Click View Streaming Video
 Go to System Info Admin Setup General Setup
Configuring General Setup
Designing General System Behaviors
For information about See
 Select and configure these settings
 Enter the multipoint key provided
Configuring Multipoint Calling
 To place a cascaded call
Site
Site Originating system site
 Go to System Info Admin Setup Video Network Multipoint Setup
To configure multipoint video
 To set the call answer mode
Setting the Call Answering Mode
 Configuring AES Encryption
Under Encryption, configure these settings
Enter the AES encryption key provided
 Setting Passwords and Security Options
 Go to System Info Admin Setup LAN/H.323 NTP Setup
Setting System Time
 Helping Users Get Started
Page
 Managing the System Remotely
 Using the Web Interface
To configure your browser to use the web interface
Internet Explorer Netscape
 Using the Pmac Wizard
 Adding or editing address book entries
Using the Address Book Utility
Maintaining address book entries on systems
To add or edit entries
 To transfer address book entries between systems
Maintaining address book files on your PC
To save address book files to your PC
To upload a previously-saved file
 Using the System with GMS
To configure Global Management settings and servers
Go to System Info Admin Setup LAN/H.323 Global Management
 Validate Account Number
 Help and select Technical Support
To configure Global Management contact information
 Setting Up Snmp
To configure the ViewStation system for Snmp Management
Go to System Info Admin Settings LAN/H.323 Snmp
Page
 System Usage and Statistics
 Select Set Up System to view the System Information screen
System Information
To view the System Information screen
 Call Status
Network Statistics and Advanced Statistics
To view the Network Statistics
To view the Advanced Network Statistics
 To view the Call Status
Go to System Info Diagnostics Call Status
 Information in the CDR
Call Log
To view the CDR via the web interface
Data Description
 Same conference ID
 To get a CDR
Call Detail Report CDR Archives
Page
 Diagnostics and General Troubleshooting
 Sending a Message
Go to Set Up System Diagnostics Send Message
System Management Screens Quick Reference
To send a message via the web interface
 To access the Diagnostics screens on the system
Diagnostics Screens
Go to System Info Diagnostics
To access the Diagnostics screens from the web interface
 Call Status
Call Status screen
Call Log screen
Call Log
 Color Bar test On the Diagnostics screen
Near End Loop test On the Diagnostics screen
IP Connectivity Tools
Select Near End Loop
 Select Test System Audio
Generate Tone test
Audio Meter screen
Select Audio Meter
 Operation At the system ViewStation web interface
 When the system displays It means
Indicators
System Lights
Network Line Check Icons
 Network Interface Lights
When the Quad BRI network Interface module displays It means
 Updated a few seconds
 General Troubleshooting
Critical Problems
Symptom System Cause Solution
 Fuse will void the equipment
Warranty
 Rear panel, cable adapter,
 Severe Problems
 Symptom System Cause Solution
 Troubleshooting Notes on page C-1
 Diagnostics Ping to determine
Settings Video Network Dialing
Speeds screen
 Moderate Issues
Diagnostics Audio. You should hear
Mute icon
 Dhcp Client is on and no
Minor Issues
 Audio system
 On the Diagnostics Call
Admin Settings Video/Cameras
TV Monitors screen
 System Info Admin Setup Video/Cameras Cameras screen
 Disconnect
 System Behavior Meaning
Normal System Behaviors
 By Telephone
How to Contact Technical Support
Page
 What’s in this Appendix?
Installation Notes
 Parameter Maximum recommended value
Predeployment Planning
 Isdn PRI
Isdn Provisioning
 Isdn BRI
 Appendix a Installation Notes
Page
 Network Configuration Notes
 Predeployment Worksheet
 If using Global Management Server
Page
 Troubleshooting Notes
Cause Codes
Code Cause Definition
 Status Inquiry
 To it
 Was not a suspended call pending. This might be a
 An unspecified D-channel error when no other standard
Page
 Important Safeguards
Safety and Legal Notices
 Limitation of Remedies and Damages
 EEA Regulatory Notices
 Australia
 Japan Underwriters Laboratories Statement
Page
 BRI
Index
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VGA
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