Release March 2004 Edition 3725-21650-001/A
 Trademark Information
 Contents
 Configuring Network Use
 Managing the System Remotely
 Predeployment Worksheet
How to Contact Technical Support By Telephone By Internet
Predeployment Planning Isdn Provisioning
Cause Codes
 About this Guide
Page
 Introducing ViewStation EX, ViewStation FX VS4000 Systems
What’s in this chapter?
 Industry-Leading Audio Quality
Key Features
Breakthrough Video Quality
AES Encryption Support
 Easy Calling
Additional Security Features
Rich Conference Experience
 Enhanced User Experience
Network Flexibility
 Easy Installation
Remote Management
 Standard System Components
Remote Control
Main System
 Main Camera
Power Supply
Microphone
 Hardware kit that comes with the system includes
Hardware Kit
Cables
System Description
 Cable Name System Description
 Documentation
 Additional Microphone Pod
Optional System Components
Network Interface Modules
Network Interface Module System Description
 Visual Concert FX
Document Camera or Other Additional Camera
 Projector
Additional Monitor
System Number of Monitors Type of Monitors
 Other Optional Components
 Setting Up Your System Hardware
 Positioning the Main System
Standard System Set-up
To position the system
 Setting Up Your System Hardware
 To connect a Polycom PowerCam to the VS4000
Original VS4000 Enhanced VS4000
 ViewStation EX ViewStation FX
Main Monitor
Monitor Video Audio Composite Outputs
 To connect a monitor to a VS4000 system
 Microphone VS4000
To connect a microphone pod
Microphone
 To connect the power supply
Power
 To install batteries in the remote control
 Optional Equipment Set-up
 Isdn Network Hardware Checklist
If your Isdn network is You will need
 Quad BRI System side ViewStation EX ViewStation FX
To install a Quad BRI network interface module
Network interface
 PRI Network Interface Module
 To install the PRI network interface module
System side ViewStation EX ViewStation FX
 To install a V.35/RS-449/RS-530 network interface module
35/RS-449/RS-530 System side ViewStation EX ViewStation FX
 You can connect an additional microphone pod to the system
To connect an additional microphone pod
 To connect a Visual Concert FX
Visual Concert FX System ViewStation EX ViewStation FX
 To connect a document camera
To a ViewStation EX or ViewStation FX To a VS4000 system
 Original VS4000Connect an S-video
To connect an additional PowerCam
To a ViewStation FX system To a VS4000 system
Enhanced VS4000 Connect an
 Camera 4 Y
To connect an additional PTZ camera other than PowerCam
Camera Enhanced VS4000 Connect an
Camera 4 Control
 ViewStation FX only
To connect an additional TV monitor
Monitor 3 S-Video
Monitor 2, 3, 4 Y Video Monitor 2, 3, 4 C
 ViewStation EX VS4000 ViewStation FX
Xvga Monitor VS4000
 To connect a projector
 Inputs
To connect a VCR to play
To connect a VCR to record
Outputs VS4000
 Other Optional Components
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 Configuring Network Use
 Getting the Network Ready
Network Connectivity Checklist
This information Should be provided by your
 Using the Setup Wizard
To access the system using the web interface
 Configure these settings
Configuring Video Call Preferences
To configure video call preferences
Setting Description
 To configure LAN support
Configuring IP Calling
Configuring LAN Support
Go to System Info Admin Setup LAN/H.323 LAN/Intranet LAN
 To configure Advanced LAN properties
 Configuring the System for Use with a Firewall or NAT
To set up the system to work with a firewall or NAT
 Configure the system for specific products as follows
 To specify H.323 Settings
Specifying H.323 Settings
Go to System Info Admin Setup LAN/H.323 H.323 Setup
 To configure the dialing speeds available to users
Configuring Dialing Speeds
Configuring the System to Use a Gatekeeper
To configure the system to use a gatekeeper
 To configure the system to use a gateway
Configuring the System to Use a Gateway
Go to System Info Admin Setup LAN/H.323 H.323 Gateway
 Go to System Info Admin Setup LAN/H.323 QOS
Specifying Quality of Service
To specify the Quality of Service
IP Precedence Diffserv
 Configuring Isdn Support
Configuring Inverse Multiplexer Imux Settings
 Choose Then do this
To configure Inverse Multiplexer Imux settings
Go to System Info Admin Setup Video Network Imux
Select Start
 To configure the Isdn Network settings
Configuring the Quad BRI Network Interface
Configuring the PRI Network Interface
Go to System Info Admin Setup Video Network Isdn Network
 To set up PRI network support
Select Advanced PRI Setup and configure these settings
 To access PRI Information
To configure the PRI channels
You can view the following read-only information
 To configure serial video network settings
Configuring the Serial V.35/RS-449/RS-530 Network Interface
Go to System Info Admin Setup Video Network Video Network
 Select Advanced Dialing and configure these settings
To configure serial interface control signals
Go to System Info Admin Settings Video Network Advanced
To choose a calling profile for the connected equipment
 Select Broadcast Mode Setup and configure these settings
To configure Broadcast Mode settings
To select dialing speeds
 To configure crypto resync
Go to System Info Admin Setup Security Crypto Resync
 Configuring the Global Address Book Server Settings
Configuring the Global Address Book
To configure the Global Address Book Server settings
 To set the Global Address Book preferences
Setting Global Address Book Preferences
Gateway Number Type Possible Alias
 To configure the system for a Private Network
Configuring the System for Use on a Private Network
Select OneDial Preferences and configure these settings
Enter the Private Network Numbers for each line
 Country specified in System Info Admin Setup General
Setting the Dialing Rules
Configure these Dialing Rules
Settings Country
 Numbers from the Global Directory
 To place a test call
Placing a Test Call
If you have trouble making video calls
 Keeping your Software Current
Following table describes how to update your system
Update your system Update additional systems
To complete this task This way Do this
 If the system has previously been configured
Admin Setup LAN/H.323 LAN/Intranet
Setting will not take effect if the system is
Client when it is connected to a LAN
 Being a Dhcp client when it is connected to
Setting will not take effect if the system
Configured as a Dhcp server, it reverts to
Administrator password
 Designing the User Experience
 To set or change the Admin Password
Managing User Access to Settings and Features
Setting the Admin Password
To reset a forgotten Admin Password
 Screens that Require the Admin Password for Access
VCR
 Go to System Info Admin Setup General Setup, then select
Letting Users Customize the Workspace
 Designing Video and Audio Behaviors
Limiting What Users Can Do With the System
 Go to System Info Admin Setup Video/Cameras Cameras
Configuring Camera Settings
To configure camera settings
To set up cameras VS4000 only
 To configure TV monitors
Configuring TV Monitors
Go to System Info Admin Setup Video/Cameras TV Monitors
 Send content when PC connected Specifies whether to
Configuring the Content Display
To configure the content display
VGA Output with No Graphics Specify screen appearance
 To configure VGA Input Calibration
Go to System Info Admin Setup Video/Cameras VGA Input
 To configure call recording with a VCR
Configuring a VCR to Record Calls
Go to System Info Admin Setup Video/Cameras VCR
 Go to System Info Admin Setup Phone/Audio
Configuring Telephone and Audio Settings
Configuring for Use with a Touch Panel Control
Go to System Info Admin Setup Software/Hardware RS-232
 To supply closed captions for a conference
Log in using this information
Displaying Closed Captions
Click Show Closed Caption
 Configuring and Starting Streaming Calls
Configuring Data Conferences and Streaming Calls
Configuring Data Conferences
To configure a data conference
 To stop streaming a conference
Press Call Hang Up on the remote control
To stream a conference
Select Call Type Select Stop Streaming
 Click View a Meeting
To stream a conference using the web interface
To view a streamed conference
Click View Streaming Video
 Designing General System Behaviors
Configuring General Setup
Go to System Info Admin Setup General Setup
For information about See
 Select and configure these settings
 Configuring Multipoint Calling
Enter the multipoint key provided
 Site
To place a cascaded call
Site Originating system site
 To configure multipoint video
Go to System Info Admin Setup Video Network Multipoint Setup
 Setting the Call Answering Mode
To set the call answer mode
 Under Encryption, configure these settings
Configuring AES Encryption
Enter the AES encryption key provided
 Setting Passwords and Security Options
 Setting System Time
Go to System Info Admin Setup LAN/H.323 NTP Setup
 Helping Users Get Started
Page
 Managing the System Remotely
 To configure your browser to use the web interface
Using the Web Interface
Internet Explorer Netscape
 Using the Pmac Wizard
 Maintaining address book entries on systems
Using the Address Book Utility
Adding or editing address book entries
To add or edit entries
 To save address book files to your PC
Maintaining address book files on your PC
To transfer address book entries between systems
To upload a previously-saved file
 To configure Global Management settings and servers
Using the System with GMS
Go to System Info Admin Setup LAN/H.323 Global Management
 Validate Account Number
 To configure Global Management contact information
Help and select Technical Support
 To configure the ViewStation system for Snmp Management
Setting Up Snmp
Go to System Info Admin Settings LAN/H.323 Snmp
Page
 System Usage and Statistics
 System Information
Select Set Up System to view the System Information screen
To view the System Information screen
 To view the Network Statistics
Network Statistics and Advanced Statistics
Call Status
To view the Advanced Network Statistics
 Go to System Info Diagnostics Call Status
To view the Call Status
 To view the CDR via the web interface
Call Log
Information in the CDR
Data Description
 Same conference ID
 Call Detail Report CDR Archives
To get a CDR
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 Diagnostics and General Troubleshooting
 System Management Screens Quick Reference
Go to Set Up System Diagnostics Send Message
Sending a Message
To send a message via the web interface
 Go to System Info Diagnostics
Diagnostics Screens
To access the Diagnostics screens on the system
To access the Diagnostics screens from the web interface
 Call Log screen
Call Status screen
Call Status
Call Log
 IP Connectivity Tools
Near End Loop test On the Diagnostics screen
Color Bar test On the Diagnostics screen
Select Near End Loop
 Audio Meter screen
Generate Tone test
Select Test System Audio
Select Audio Meter
 Operation At the system ViewStation web interface
 System Lights
Indicators
When the system displays It means
Network Line Check Icons
 When the Quad BRI network Interface module displays It means
Network Interface Lights
 Updated a few seconds
 Critical Problems
General Troubleshooting
Symptom System Cause Solution
 Warranty
Fuse will void the equipment
 Rear panel, cable adapter,
 Severe Problems
 Symptom System Cause Solution
 Troubleshooting Notes on page C-1
 Settings Video Network Dialing
Diagnostics Ping to determine
Speeds screen
 Diagnostics Audio. You should hear
Moderate Issues
Mute icon
 Minor Issues
Dhcp Client is on and no
 Audio system
 Admin Settings Video/Cameras
On the Diagnostics Call
TV Monitors screen
 System Info Admin Setup Video/Cameras Cameras screen
 Disconnect
 Normal System Behaviors
System Behavior Meaning
 How to Contact Technical Support
By Telephone
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 Installation Notes
What’s in this Appendix?
 Predeployment Planning
Parameter Maximum recommended value
 Isdn Provisioning
Isdn PRI
 Isdn BRI
 Appendix a Installation Notes
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 Network Configuration Notes
 Predeployment Worksheet
 If using Global Management Server
Page
 Cause Codes
Troubleshooting Notes
Code Cause Definition
 Status Inquiry
 To it
 Was not a suspended call pending. This might be a
 An unspecified D-channel error when no other standard
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 Safety and Legal Notices
Important Safeguards
 Limitation of Remedies and Damages
 EEA Regulatory Notices
 Australia
 Japan Underwriters Laboratories Statement
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