Chapter 4: Diagnostics

Note: if you experience problems with setting up your system, always check the following things in the following order:

Memory, Video, CPU

By checking these items, you will most likely find out what the problem might have been when setting up your system. For more information on troubleshooting, check the TYAN website at: http://www.TYAN.com.

4.1 Beep Codes

Fatal errors, which halt the boot process, are communicated through a series of audible beeps. For example, if the BIOS POST can initialize the video but an error occurs, an error message will be displayed. If it cannot display the message, it will report the error as a series of beeps.

The most common type of error is memory error:

Memory not installed or memory not seated in the socket properly. If this occurs, the board will beep continuously and will not stop until power off. Please ensure that the correct type of memory is installed in the correct location.

If you get this error, please check your memory configuration, order, type, and check for faulty modules. Please check our website for memory compatibility.

Before calling your vendor or calling TYAN Tech Support, be sure that you know how many beeps your board made, and how long the beeps were. Also have other information such as your attached add-in cards, drives and OS to help speed up the support process and come to a possible solution faster.

4.2 Flash Utility

Every BIOS file is unique for the motherboard it was designed for. For Flash Utilities, BIOS downloads, and information on how to properly use the Flash Utility with your motherboard, you must check the TYAN website: http://www.TYAN.com/

NOTE

Please be aware that by flashing your BIOS, you agree that in the even of a BIOS flash failure, you must contact your dealer for a replacement BIOS. There are no exceptions. TYAN does not have a policy of replacing BIOS chips directly with end users. In no event will TYAN be held responsible for damage done to the BIOS by the end user.

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Tyan Computer S2498 manual Diagnostics, Memory, Video, CPU Beep Codes, Flash Utility