•Unless otherwise instructed in this reference manual, do not, under
any circumstances, attempt any service, adjustments, or repairs on
this unit.
•If your equipment failure cannot be resolved, call the toll free (800-
834-9133) VeriFone Customer Support Hot Line and ask for an MRA
(Merchandise Return Authorization) approval number. You must
have an MRA approval number before returning your equipment for
repair.
Troubleshooting
These troubleshooting guidelines identify various problems and the
appropriate corrective action. If you have problems operating your TRANZ
460 terminal, read these troubleshooting examples. If your problem persists,
or if it is not listed here, call the VeriFone Customer Support Hot Line listed
above.
Error Messages Appendix D of this manual lists the different prompts and error messages
that may appear on the display panel. If you see any of these messages,
refer to this appendix for an explanation of the message.
Display Panel Does
Not Display Correct
Information
If the TRANZ 460 displays incorrect information, such as an unreadable
message or nothing at all, you may have a power problem or a defective
terminal. Follow these steps to determine the cause of the problem:
1. Your application may not have been properly loaded; repeat the
downloading procedure again.
2. Run the Display Test, as described in Section 4,
Diagnostics
, of the
TRANZ 460 Reference Manual, to ensure the display components are
working.
3. If the problem persists, call the toll free VeriFone Customer Support Hot
Line to have your terminal repaired or replaced.
Telephone Does Not
Work Properly 1. Check your telephone line and telephone connections.
2. Check the phone lines using another standard telephone. If the other
telephone works, have your telephone repaired or replaced.
Printer Does Not
Work 1. Verify that there is a ribbon cassette properly loaded in the printer, (or
disregard this step if your terminal operates ribbonless).
2. Verify that the printer paper is properly loaded in the printer. The printer will
not operate without a paper roll correctly installed.
3. Check the terminal for signs of power failure.
3. TRANZ 460 Terminal
TRANZ 460 Terminal 3 - 9