FDC Retail/Debit Purchasing Card Reference Manual
To complete a transaction, the PINpad device displays a prompt requesting PIN entry. Enter your PIN number and press [ENTER]. The device rotates a processing display when it successfully receives the PIN entry.
Note: To clear the PINpad unit display to reenter a PIN, press [CLEAR].
Refer to the appropriate PINpad Reference and Programmer’s Manual, for more complete details, including diagnostic procedures and programming considerations. See list of part numbers on page
Maintenance
VeriFone follows stringent quality control standards in manufacturing all PINpad devices . Each unit receives numerous tests before leaving the factory to ensure quality and reliability. However, should you encounter a problem in operation, read this section for possible causes and solutions.
Cleaning Periodically clean the PINpad device with a clean cloth dampened with water and a mild soap or cleaner. Do not use harsh chemicals.
Warning: Because your PINpad device can be damaged by liquids, do not spray liquid cleaners directly on the unit. Always apply the cleaner to the cloth before cleaning the PINpad device.
Returning the PINpad Device
Troubleshooting
If you need to return your PINpad unit for service or replacement, call the toll free number given below and ask for the VeriFone MRA (Merchant Return Authorization) desk. Be sure to mention the serial number found on the bottom of your unit.
If phoning from the United States, call
If phoning from outside the United States, call
Warning: Do not try to service, repair or adjust the PINpad device in any other way. Return the unit to VeriFone if it does not operate properly.
Send the malfunctioning PINpad device with approved MRA number to VeriFone, Inc. 3080 Airway Ave., Costa Mesa, CA 92626 for repair or replacement.
These troubleshooting guidelines identify various problems and the appropriate corrective action. If you have a problem with your PINpad device, read these troubleshooting examples. If your problem persists or is not listed here, call the toll free number
Warning: Turn off or unplug the terminal whenever connecting or disconnecting it from the PINpad device. Do not turn off or unplug the controller while it is processing; memory corruption and data loss can result.
B - 6 | TRANZ 460 Terminal |
