FDC Retail/Debit Purchasing Card Reference Manual
Problem | Solution | |
| 3. | Your terminal’s application might not be |
|
| loaded correctly; download application |
|
| and try again. |
| 4. | Run display reliability test as described in |
|
| the PINpad 201 Reference and |
|
| Programmer’s Manual, Part Number |
|
| 10297. |
| If the problem persists, phone the VeriFone | |
| MRA desk. | |
Keypad does not respond | 1. | Check your display panel. If the wrong |
|
| characters are displayed or nothing at |
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| all, refer to the solutions for previous |
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| problem. |
| 2. | Run the manual keypad diagnostic as |
|
| described in the PINpad 201 Reference |
|
| and Programmer’s manual. |
| If the problem persists, phone VeriFone | |
| MRA desk. | |
Cardreader does not work | 1. | Perform your transaction using several |
|
| debit cards to ensure problem is not a |
|
| defective card. When sliding cards |
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| through the cardreader, be sure the |
|
| magnetic stripe is down and facing left. |
| 2. | Verify that Message Q3, Ignore Card |
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| Swipe, has not been used. |
| 3. | Verify that Message Q4, Turn Cardreader |
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| On/Off is turned on. |
| 4. | Your terminal application may not be |
|
| properly loaded. Download your |
|
| application and try again. |
| 5. | Perform Cardreader Diagnostic, described |
|
| in the PINpad 201 Reference and |
|
| Programmer’s Manual, Part Number |
|
| 10297. |
| 6. | Enter the information manually from the |
|
| keypad. If the transaction works, phone |
|
| the VeriFone MRA desk. |
C - 6 | TRANZ 460 Terminal |
