VeriFone TRANZ 460 - page 24

4. Press the CLEAR key and try the operation again; an improper command

may have been used.

Terminal

Transactions Do

Not Work

1. Perform your transactions using several credit cards to ensure the problem

is not a defective card. When sliding the cards through the cardreader,

be sure the magnetic stripe faces down and to the right of the terminal.

2. Your application may not be properly loaded.

3. Perform a manual transaction using the keypad instead of the cardreader.

If the transaction works, call the toll free VeriFone Customer Support Hot

Line to have your terminal repaired or replaced.

Keypad Does Not

Respond 1. Check your display panel. If it displays the wrong characters or nothing at

all, refer to the first item in this troubleshooting section, "Display Panel

Does Not Display Correct Information."

2. Press several keys. If Memory Location 0009 contains a "0," you should

hear a short beep each time you press a key. If key beep works, make

sure you are entering the correct data.

3. Run the Keypad Test described in Section 4 of the TRANZ 460 Reference

Manual to ensure the keypad components are working properly.

4. If Memory Location 0009 contains a "0" or is <empty> and you do not hear

a beep, or if the keys do not operate as the applicaton says they should,

contact the MRA desk.

FDC Retail/Debit Purchasing Card Reference Manual

3 - 10 TRANZ 460 Terminal

Contents

Main Page 1. Introducti o n 2. Features and Transactions Summary 3. TRANZ 460 Terminal 4. General Programming 6. Standard Key Operations (contd.) 8. Accessories Appendix B. PINpad 101 Device (contd.) Appendix E. ZONTALK Download Parameters Page Page 1. Introduction Unique Features Software Version Figure 1-1. The TRANZ 460 Terminal TRANZ 460 Terminal 1 - 1 Integral Printer PINpad Devices FDC Retail/Debit Purchasing Card Reference Manual 2. Features and Transactions Summary New Features TRANZ 460 Terminal 2 - 1 Existing Features 2 - 2 TRANZ 460 Terminal Terminal Transactions Summary Local or Terminal Functions Summary TRANZ 460 Terminal 2 - 3 2. Features and Transactions Summary Page 3. TRANZ 460 Terminal Figure 3-1. TRANZ 460 Terminal TRANZ 460 Terminal 3 - 1 Loading/Unloading a Ribbon Cassette in the Printer Installation Single Terminal Configuration 3. TRANZ 460 Terminal Page Page Loading the Printer with Paper Hardware Features FDC TRANZ 460 Overlay 3 - 8 TRANZ 460 Terminal Maintenance Cleaning water and a mild soap or cleaner. Do not use harsh chemicals. Returning the TRANZ 460 Terminal for Service Troubleshooting Page Terminal Specifications Accessories TRANZ 460 Terminal 3 - 11 3. TRANZ 460 Terminal Page 4. General Programming Entering the General Programming Mode Review a Field Change a Field Setting the Calendar/Clock "Emptying" a Field Entering Alphanumeric Characters TRANZ 460 Terminal 4 - 3 4. General Programming Copying or Downloading Data to Another Terminal Fraud Control Programming Eliminating "PROGRAMING ERROR" Password Protection 4. General Programming 4 - 6 TRANZ 460 Terminal 5. Programming the Terminal for Use Host Information TRANZ 460 Terminal 5 - 1 Note: MERCH ID and CARD TYPE prompts will not appear if there is an open batch. Note: MERCH ID and CARD TYPE prompts will not appear if there is an open batch. Account Range Tables Note: The application uses this information to generate reports by card type. Normal Entries for All Card Types TRANZ 460 Terminal 5 - 3 Note: The "." after the low and high fields is required to make the account ranging work properly. Security Setup 5 - 4 TRANZ 460 Terminal Update Password Options Setup TRANZ 460 Terminal 5 - 5 5 - 6 TRANZ 460 Terminal Sale Type Description Printer/PINpad Device Type TRANZ 460 Terminal 5 - 7 Change Idle Prompt 5 - 8 TRANZ 460 Terminal Clear Batch Card Type TRANZ 460 Terminal 5 - 9 ZONTALK 2000 Download Parameters Memory Map of Important Locations Page 6. Standard Key Operations TRANZ 460 Terminal 6 - 1 Credit Sale Note: "itm" is the item number for this trans- action. 6 - 2 TRANZ 460 Terminal Debit Sale SWIPE CARD TRANZ 460 Terminal 6 - 3 TOT. $99999.99 ENTER PIN PUSH "ENTER" Credit Return 6 - 4 TRANZ 460 Terminal TRANZ 460 Terminal 6 - 5 Debit Return SWIPE CARD 6 - 6 TRANZ 460 Terminal TOT. $99999.99 ENTER PIN PUSH "ENTER" Auth Only TRANZ 460 Terminal 6 - 7 Note: This prompt may or may not appear, depending on options selected in Setup. 6 - 8 TRANZ 460 Terminal Void TRANZ 460 Terminal 6 - 9 Ticket Only Note: This transaction is always processed offline. 6 - 10 TRANZ 460 Terminal Deposit Inquiry TRANZ 460 Terminal 6 - 11 Close Batch 6 - 12 TRANZ 460 Terminal 7. Terminal Functions Item Review 7 - 2 TRANZ 460 Terminal Totals Review TRANZ 460 Terminal 7 - 3 Demo Mode 7 - 4 TRANZ 460 Terminal Print Options TRANZ 460 Terminal 7 - 5 Page 8. TRANZ 460 Accessories TRANZ 460 Terminal 8 - 1 Page Appendix A. TRANZ 460 Integral Printer TRANZ 460 Reference Manual TRANZ 460 Terminal A - 1 Paper Detect Specifications Figure A-1. Sample Sale Receipt A - 2 TRANZ 460 Terminal Figure A-2. Sample Detail Report TRANZ 460 Terminal A - 3 Figure A-3. Sample Totals Report A - 4 TRANZ 460 Terminal Figure A-4. Sample Operator Totals Report TRANZ 460 Terminal A - 5 Page Appendix B. PINpad 101 Device Figure B-1. PINpad 101 TRANZ 460 Terminal B - 1 PINpad Device Components Display Selecting a Location for the PINpad Device Warning: Do not use the PINpad unit if it has been damaged. Connecting the PINpad Device to the Terminal TRANZ 460 Terminal B - 3 Figure B-3. PINpad 101 Device Cable Connections PINpad 101 Device Mounting Wall Mounting B - 4 TRANZ 460 Terminal Figure B-4. PINpad Unit Mount Components (Exploded View) Countertop Mounting PINpad Device Startup TRANZ 460 Terminal B - 5 Figure B-5. PINpad Keypad The Idle Prompt Using the Keypad Maintenance Cleaning Returning the PINpad Device Troubleshooting Documentation Part Numbers TRANZ 460 Terminal B - 7 Page Appendix C. PINpad 201 Device PINpad 201 Device Components TRANZ 460 Terminal C - 1 Selecting a Location for the PINpad Device Figure C-1. PINpad 201 Connecting the PINpad Device to the Terminal Cable Part Numbers Cable Routing Channels TRANZ 460 Terminal C - 3 PINpad 201 Device Mounting PINpad Device Startup The Idle Prompt Using the Cardreader Using the Keypad C - 4 TRANZ 460 Terminal Figure C-4. PINpad 201 Keypad Figure C-3. PINpad Device Cardreader Maintenance and Keypad Diagnostics Cleaning Returning the PINpad Device Troubleshooting C - 6 TRANZ 460 Terminal Appendix D. Prompts and Error Messages TRANZ 460 Terminal D - 1 D - 2 TRANZ 460 Terminal TRANZ 460 Terminal D - 3 D - 4 TRANZ 460 Terminal TRANZ 460 Terminal D - 5 Note: Answer all prompts. Press [9] and [6] for "Y" and "N" responses. D - 6 TRANZ 460 Terminal TRANZ 460 Terminal D - 7 D - 8 TRANZ 460 Terminal TRANZ 460 Terminal D - 9 Page Appendix E. ZONTALK 2000 Download Parameters Data Type Codes TRANZ 460 Terminal E - 1 Memory Locations E - 2 TRANZ 460 Terminal Appendix E. ZONTALK 2000 Download Parameters TRANZ 460 Terminal E - 3 Note 1 Note: The "." after the low and high fields is required to make the account ranging work properly. E - 4 TRANZ 460 Terminal Note 2 Note 3 Appendix E. ZONTALK 2000 Download Parameters TRANZ 460 Terminal E - 5 Page Appendix F. TRANZport 232 both TRANZ 460 Terminal F - 1 NOTE: An optional power pack is available in other configurations. Typical Installation Figure F-2. TRANZport 232 and Data Connections Figure F-3. TRANZport 232 and TRANZ 460 Power Connections TRANZ 460 Terminal F - 3 DIP Switch Setting Testing the TRANZ 460/TRANZport 232 Connection Specifications F - 4 TRANZ 460 Terminal Physical Environmental Power TRANZport 232 Kit Service TRANZ 460 Terminal F - 5 Page Glossary TRANZ 460 Terminal Glossary - 1 Glossary - 2 TRANZ 460 Terminal TRANZ 460 Terminal Glossary - 3 Glossary - 4 TRANZ 460 Terminal TRANZ 460 Terminal Glossary - 5 Glossary - 6 TRANZ 460 Terminal TRANZ 460 Terminal Glossary - 7 Glossary - 8 TRANZ 460 Terminal A B Index - 1 C D M O Index - 2 P R S T Index - 3 U V