Most operational difficulties can be solved by your Vertex Avionics dealer. Please contact your dealer first for advice and assistance.
If the dealer is unable to assist you, you may contact us at Vertex Standard USA. We can be reached by telephone at
(714)
port).
If your radio requires repair, it must be sent to Vertex Standard USA. Please note the following:
rA Return Authorization is NOT required for repairs, either in or out of warranty. There is no need to con- tact us before sending a radio for repair.
rPlease enclose a note describing the problem(s) with the radio, your name and shipping address (no P.O. Box numbers), and a telephone number at which we can reach you during business hours.
rPlease also enclose a copy of your purchase receipt to establish the warranty date. Radio mainframes are war- ranted for three years. Accessory items (batteries, an- tennas, chargers, etc.) are warranted for one year.
rRepair turnaround averages about 7 to 10 working days in our shop, excluding time in shipping. This time will vary, based on our current workload.
rWe can provide repair estimates upon your request. There is no additional charge for the estimate if you authorize the repair. If you decline the repair after re- questing an estimate, an estimate fee equal to our cur- rent schedule for 1/2 hour of labor will be charged.
rWe
rThe above information applies to repair procedures in the United States and Canada only. If you are in any other country, please contact your dealer for specific information and instructions.
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