CHAPTER 4 Technical Reference

Vixel Model 335 Installation & Configuration Guide

CHAPTER 4 Technical Reference

 

 

Tro ub l e sh oo ti n g

Some common troubleshooting situations are listed below with suggested courses of action.

Situation*

Recommended Action

 

 

No LEDs are on.

Make sure that the switch is plugged into an adequate AC power

source (shown in “Operating Conditions” on page 59).

 

 

 

 

Cycle power to the switch.

The switch’s Fault

One or more enclosure fans may have failed, or an over-temperature

condition may exist. Contact an authorized service person.

LED is on.

If the switch’s Fault LED remains lit, the switch requires repair.

 

 

Contact an authorized service person.

 

 

The Mgmt Present

Contact an authorized service person.

LED is off.

 

 

 

The Mgmt Present

Power cycle the switch to see if the condition clears.

If the Mgmt Present LED continues to blink (and POST has already

LED is blinking

completed), firmware may be corrupt or hardware may have failed.

continuously.

Contact an authorized service person.

 

 

 

 

Check the following items:

The Enet Active LED

• Ethernet RJ-45 connection to the Vixel 335 Managed Storage

Switch.

is off during an

• Ethernet connection to the Ethernet switch.

ethernet connection.

• Power status of the Ethernet switch.

 

 

• Power status of the Vixel 335 Managed Storage Switch.

 

 

 

Check the following items:

 

• Ports (LEDs and SFPs).

The Switch Op LED is

• Cabling.

off or flashing.

• Bad / misbehaving HBA / FC controller at the node end.

 

Note: The switch automatically recovers all zones for the most

 

common failure conditions.

 

 

* LEDs that are on are illuminated; LEDs that are off are extinguished.

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Vixel manual Tro ub l e sh oo ti n g, Vixel Model 335 Installation & Configuration Guide, Technical Reference