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Troubleshooting
If you have difculty operating yo ur phone, the suggestions below shou ld solve the problem. If you still have dif culty after
trying these suggestion s, call VTech Communications at 1-800 -595-9511. In Canada, call VTech Telecommunications
Canada Ltd. at 1-800-267-7377.
Problem Suggestion
My phone doesn’t
work at all.
• Make sure the power c ord is plugged in.
• Make sure the tel ephone line cord is plugged r mly into the base unit and the telep hone wall
jack.
• Disconn ect the AC adaptor for a few minutes, and then rec onnect it.
• Charge the battery in the handset for at least 16 hours. For optimum daily performance, return
the handset to its base when not in use.
• Reset th e base. Unplug the unit’s electrical power. Wait for 15 seconds t hen plug it back in.
Allow up to one minute for the handset and b ase to reset.
• You may need to purch ase a new battery, please refer to the Batteries section of t his user’s
manual.
I cannot get a dial
tone.
• Try all the suggest ions above.
• Move the hands et closer to the base. You might have moved out of range.
• Your line cord might be ma lfunctioning. Try installing a new line c ord.
• If the previou s suggestions don’t work, disc onnect the base unit from the tel ephone jack and
connect a different pho ne. If there is no dial tone on that p hone either, the problem is in your
wiring or local service. Co ntact your local telephone comp any.